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Koole Terminals builds in low code using OutSystems

Rapid technological innovation with the low code platform OutSystems

Recently, Koole Terminals focused on updating the Truck Portal, Customer Portal, and developing an app for the registration and handling of sea and inland vessels. With OutSystems' low-code platform, significant progress was achieved quickly. Koole Terminals uses the platform as a supplement to its ERP applications.

Truck portal enables growth ambition
Victor van Well, ICT Business Process Architect at Koole Terminals: “At Koole's terminal in the Botlek, dozens of trucks now arrive daily. Our ambition is to increase the number of trucks in the coming years. To support this growth, improving truck logistics at the terminal is essential."

The Truck Portal is used for truck registration by transport companies. “During registration, we verify whether a loading/unloading order is ready. We also request the expected arrival time via a time slot schedule. By providing the truck or container information, we can check in advance if it meets the requirements of the product to be loaded. We frequently handle hazardous materials, so we must comply with strict safety regulations.”

A time slot schedule considers various factors. “Not only the personnel at the terminal and the capacity of the weighbridges but also planned maintenance of equipment and operational constraints. This ensures that the arriving truck always meets the requirements and that we have the right resources available for loading or unloading.”

About Koole Terminals

The Dutch company Koole Terminals is an independent international storage and transport company specializing in vegetable oils and fats, chemicals, mineral oils, and their derivatives. Koole operates three terminals in the Port of Rotterdam and serves customers worldwide. The company's core values are courage and entrepreneurship.

Customer portal provides clients with up-to-date insights
The Customer Portal is designed to give Koole's clients insight into all the inventories of the products stored at its terminal(s). “This includes visibility into the status of their product movements. Currently, this is achieved through automated reports. We aim to develop a portal where clients can easily download this information themselves, allowing them to perform their own analyses in Excel or Power BI. The Customer Portal is integrated with Koole's central ERP system, which is being rolled out company-wide.”

Application reduces inland vessel processing time by 33%
Koole has also recently developed an application for the registration and handling of sea and inland vessels. “For the processing of inland vessels, we have reduced the average processing time by 33% using OutSystems' low-code applications. Previously, the captain of an inland vessel had to walk approximately 400 to 800 meters to the central control room after docking to submit documents and complete the safety documents (VOW agreement and ADN checklist) together with Koole."

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OutSystems succes stories

In the new process, we use a registration portal where most of the required safety document data is exchanged before the ship docks. Using a custom-developed mobile app, the safety documents are now completed and signed at the dock by the captain and the Koole operator. Specifically for the mobile app and the ADN checklist, we received not only approval but also a compliment from the Human Environment and Transport Inspectorate for its user-friendliness.

After processing, all safety, transport, and customs documents are digitally provided on the same portal. Recently, we experienced a system failure, which temporarily forced us to revert to the paper-based process. It became clear that this caused a delay of two to three hours in loading an inland vessel.”

Ease of UX design and development is a significant step forward
Low-code enables Koole to quickly develop user-friendly portals and apps. “The ease with which you design and develop the UX is a major step forward. However, the preparation must be just as thorough as usual because, ultimately, OutSystems is a development tool. It’s really a matter of sitting down behind the screen and getting started.”

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