Government Success: New York Area Municipality Implements Microsoft Dynamics AX to Streamline Processes and Increase Efficiency

How HSO helped this municipality replace manual processes for greater budgetary control

About

Part of the New York metropolitan area, this municipality is comprised of nearly 40 villages and hamlets.

Challenge

The town faced a significant challenge as its various departments relied heavily on manual processes. Staff members were burdened with the task of entering data twice into a disconnected financial system. This outdated and non-integrated system severely hindered their ability to access up-to-date information instantly. As a result, the town suffered from the absence of advantages that a centralized system could offer.

Solution

With the help of HSO, the municipality implemented Microsoft Dynamics AX, as well as procurement and budget control, replacing all existing accounting systems, both electronic and paper based.

Results

The town successfully implemented Microsoft Dynamics AX, enabling real-time data access and improved financial and budget controls for its diverse departments and divisions. With this system in place, departments gained more autonomy in managing their own processes, while the comptroller's department oversees auditing and approval procedures. The functionality and workflows of the system played a crucial role in streamlining processes, leading to greater efficiency throughout the town.

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