Explore More Government Resources
Government Success: HSO Helps a State Health and Human Services Department Streamline Processes
New solution provides more efficient tracking, workflow, and reporting
About
This state’s Department of Health and Human Services provides services for both families and patients and is responsible for nearly one-third of the state’s government, both in employees and budget.
Challenge
The department was unable to properly track processes or conduct reporting, with no formal application, forcing employees to do tasks by memory. They were unable to track historical information about a legislative bill, which caused communication breakdowns within the organization. There was no standard platform for new and legacy application needs.
Solution
HSO incorporated an integration with legiscan.com to retrieve bill information utilizing Microsoft Power Automate and a custom Microsoft Power Apps connector.
Results
HSO's partnership with the state’s Department of Health and Human Services created a streamlined process that provided more efficient tracking, workflow, and reporting with the Microsoft Power Platform