• Customer Case
  • Government Success: HSO helps a Health and Human Services agency streamline processes

Government Success: HSO Helps a State Health and Human Services Department Streamline Processes

New solution provides more efficient tracking, workflow, and reporting


This state’s Department of Health and Human Services provides services for both families and patients and is responsible for nearly one-third of the state’s government, both in employees and budget.


The department was unable to properly track processes or conduct reporting, with no formal application, forcing employees to do tasks by memory. They were unable to track historical information about a legislative bill, which caused communication breakdowns within the organization. There was no standard platform for new and legacy application needs.


HSO incorporated an integration with legiscan.com to retrieve bill information utilizing Microsoft Power Automate and a custom Microsoft Power Apps connector.


HSO's partnership with the state’s Department of Health and Human Services created a streamlined process that provided more efficient tracking, workflow, and reporting with the Microsoft Power Platform

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