Government Success: HSO Helps a State Health and Human Services Agency Streamline Processes

New solution provides more efficient tracking, workflow, and reporting


This state’s Department of Health & Human Services provides services for both families and patients and is responsible for nearly one-third of the state’s government, both in employees and budget.


The department was unable to properly track processes or conduct reporting, with no formal application, forcing employees to do tasks by memory. They were unable to track historical information about a legislative bill, which caused communication breakdowns within the organization. There was no standard platform for new and legacy application needs. There were many similar use cases throughout the agency and state. HSO incorporated an integration with to retrieve bill information utilizing Power Automate and a custom Power App Connector and streamlined processes and provide more efficient tracking, workflow, and reporting with the Power Platform.

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