• Customer Case
  • Government Success: County Board of Supervisors Improves Citizen Engagement and Satisfaction

Government Success: County Board of Supervisors Improves Citizen Engagement and Satisfaction

County board of supervisors makes dramatic improvements with HSO and Microsoft Dynamics 365 Customer Service

Microphone in a local government meeting

Overview

This five-member governing body makes decisions for one of the largest, most populous counties in the U.S.

Solution

This county’s Board of Supervisors wanted technology that improves citizen engagement. HSO implemented Dynamics 365 Customer Service, including a citizen-facing portal for soliciting money-saving ideas from the public. These ideas are then voted upon by the public, with the votes tallied and reported, and the ideas with the highest rankings (votes) are designated as county initiatives. This solution has dramatically improved citizen engagement and satisfaction.

Learn More About How We Can Help Your Government

Contact us

By using this form you agree to the storage and processing of the data you provide, as indicated in our privacy policy. You can unsubscribe from sent messages at any time. Please review our privacy policy for more information on how to unsubscribe, our privacy practices and how we are committed to protecting and respecting your privacy.