Government Success: County Board of Supervisors Improves Citizen Engagement and Satisfaction

County board of supervisors makes dramatic improvements with HSO and Microsoft Dynamics 365 Customer Service

Microphone in a local government meeting


This five-member governing body makes decisions for one of the largest, most populous counties in the U.S.


This county’s Board of Supervisors wanted technology that improves citizen engagement. HSO implemented Dynamics 365 Customer Service, including a citizen-facing portal for soliciting money-saving ideas from the public. These ideas are then voted upon by the public, with the votes tallied and reported, and the ideas with the highest rankings (votes) are designated as county initiatives. This solution has dramatically improved citizen engagement and satisfaction.

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