Government Success: A Municipality in Texas Looks to HSO for Technical and Help Desk Support of Critical COVID-19 Vaccine Management Efforts

The new solution provides support for vaccination registration and administration using the Microsoft Power Platform and Dynamics 365


This large city and county seat in Texas has a population of approximately 700,000 people.


The city had deployed a Microsoft vaccine registration and administration solution for the purposes of assessing, managing, and tracking of COVID-19 vaccinations. However, they were struggling with help desk and application support for their administrators and needed a partner.


HSO provided a team to assist with support requests around the vaccination registration and administration solution built on the Microsoft Power Platform and Microsoft Dynamics 365. Services included:

  • Solution management
  • Triaging and troubleshooting of issues
  • Break-fix
  • Help desk services
  • Patches/hotfixes
  • Minor enhancements and customizations
  • Report development
  • Consulting


With the services provided by HSO during this critical implementation and rollout, the city’s health organizations were equipped to more quickly and efficiently distribute and administer COVID-19 vaccinations and ensure accurate and reportable assessment, management, and tracking of the program.

Explore More Government Resources

Contact us

By using this form you agree to the storage and processing of the data you provide, as indicated in our privacy policy. You can unsubscribe from sent messages at any time. Please review our privacy policy for more information on how to unsubscribe, our privacy practices and how we are committed to protecting and respecting your privacy.