Global industrial equipment and supplies manufacturer selects Microsoft Dynamics 365

for Field Service with HSO

Our client is a publicly-traded company that provides cutting-edge technologies that sense, transmit and analyze information for industrial growth markets. With a new division in France, recent growth, and extended needs, they were looking for field service software to enable and improve their field service operations.

Currently running Dynamics AX 2012 on-premise, their options were to make modifications to their current ERP or evaluate other solutions. They had been using the project module in AX which is very time-consuming and cumbersome. They have done some modifications to streamline but was still not sufficient. After evaluating IFS, MSI, and Salesforce Service Cloud, the decision was made to remain on the Microsoft platform with Dynamics 365 for Field Service.

Our client chose Microsoft Dynamics 365 for Field Service and HSO because:

  • They are a Microsoft-friendly enterprise and wanted to stick with its existing platform.
  • HSO has a strong global presence for Field Service implementation and can support its international operations.
  • HSO has additional IP (Advanced Field Service) that can enhance and augment the out-of-the-box capabilities of D365.

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HSO’s leading technology solutions for Manufacturing and Field Service.

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With a consistent global delivery methodology shared across all locations and global delivery centers, HSO’s “Kernel” approach allows us to deliver template implementations worldwide, accelerating business transformation for multi-national companies at an affordable cost point with predictable outcomes.

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For more than 30 years we’ve measured our success in just one way-we win when our clients win. HSO is the agile, industry-focused alternative to large, traditional global SIs. Our goal is to drive improvements in your business performance by leveraging the power of Microsoft technology - accelerating the impact of digital transformation.

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