• Customer Case
  • Global industrial equipment and supplies manufacturer

Global industrial equipment and supplies manufacturer selects Microsoft Dynamics 365

for Field Service with HSO

Manufacturing line with machinery.

Our client is a publicly-traded company that provides cutting-edge technologies that sense, transmit and analyze information for industrial growth markets. With a new division in France, recent growth, and extended needs, they were looking for field service software to enable and improve their field service operations.

Currently running Dynamics AX 2012 on-premise, their options were to make modifications to their current ERP or evaluate other solutions. They had been using the project module in AX which is very time-consuming and cumbersome. They have done some modifications to streamline but was still not sufficient. After evaluating IFS, MSI, and Salesforce Service Cloud, the decision was made to remain on the Microsoft platform with Dynamics 365 for Field Service.

Our client chose Microsoft Dynamics 365 for Field Service and HSO because:

  • They are a Microsoft-friendly enterprise and wanted to stick with its existing platform.
  • HSO has a strong global presence for Field Service implementation and can support its international operations.
  • HSO has additional IP (Advanced Field Service) that can enhance and augment the out-of-the-box capabilities of D365.

Learn more about

HSO’s leading technology solutions for Manufacturing and Field Service.

What sets HSO apart

HSO is a Business Transformation Partner with deep industry expertise and global reach. HSO leverages the full power of the Microsoft Cloud to transform how people work and engage customers, ultimately accelerating the impact of cloud transformation and improving overall business performance. Large enough to serve, small enough to care.

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Consistent Global Delivery Capabilities

HSO offers global delivery capabilities alongside 24/7 managed services to expedite business transformations for multinational corporations. Our unified global delivery methodology and template approach ensure consistent implementations worldwide, enabling cost-effective solutions with predictable outcomes.

100% Microsoft Focus

HSO is a full service Microsoft Partner, having achieved all six Microsoft Cloud Partner Program Solution Designations, with each designation being anchored on the Microsoft Cloud: Business Applications, Data & AI (Azure), Digital App & Innovation (Azure), Infrastructure (Azure), Modern Work, and Security.

HSO Academy

HSO Academy is an integral part of the HSO culture for the further development, continuous improvement and certification of HSO employees. We invest in our people with ongoing training programs, delivering the most impact on your business.

HSO Offerings

HSO develops solutions for our customers that leverage the latest cloud and AI technologies from Microsoft. Our industry-focused products address the vertical and horizontal needs of the markets we operate in, accelerating our customers' digital transformation and enabling them to become digital leaders in their industry.

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