Resources & Insights
Doxim Strengthens Visibility and Confidence with HSO as Their Trusted Azure Infrastructure Partner
Doxim partnered with HSO to optimize and manage its cloud infrastructure, delivering a secure, stable, and scalable environment that supports long-term growth and innovation.
About Doxim
Doxim is a global leader in customer communications management and engagement solutions, serving over 1,500 highly regulated organizations across the United States, Canada, the United Kingdom, and Africa. Doxim specializes in helping financial services, utilities, and healthcare providers deliver secure, personalized, and compliant customer communications.
Seeking a Trusted Infrastructure Partner
As their platform portfolio expanded, Doxim needed a hosting partner capable of delivering secure, stable, and compliant infrastructure at scale. For several years, HSO has been that partner, providing dependable Azure environment management, seamless migrations, and proactive support for mission-critical systems.
HSO has been a trusted partner in managing Doxim’s Azure infrastructure ensuring stability, security, and scalability across their cloud environment. Our team takes a proactive approach to operations by deploying updates during scheduled maintenance windows, minimizing disruption to business-critical processes. We continuously monitor backups and perform regular test restores to guarantee data integrity and business continuity. For Doxim, security remains a top priority, with HSO managing domain renewals and SSL certificates to maintain compliance and protect sensitive information. Beyond these essential services, we provide responsive infrastructure support, addressing issues such as remote access challenges, system crashes, and performance bottlenecks swiftly and effectively. This long-standing partnership enables Doxim to focus on innovation and customer experience while relying on HSO for robust, reliable cloud infrastructure management.
A Seamless Azure Tenant Migration Handled with Confidence
When Doxim needed to migrate its virtual machines into a new Azure tenant, HSO took the lead by planning, coordinating with Doxim’s IT team, and executing the migration over a single weekend. HSO created a detailed migration roadmap, outlining every step, dependency, and risk scenario to ensure complete transparency.
"Anytime you move something from one location to another, I always get nervous. Thankfully HSO walked us through all the steps, and everybody was happy with the results. I wasn’t expecting to have access as quickly as I did. I appreciate the migration going so quickly and smoothly."
After the migration, Doxim gained new features and greater transparency into their Azure resources, something that had been difficult to achieve previously. With their environment now fully under their own tenant, Doxim’s IT team could finally see everything happening behind the scenes: resource utilization, security settings, cost breakdowns, and system health. This shift gave them not just visibility, but genuine ownership.
"The migration opened up other potential enhancements, one of them being single sign-on, which is an exciting feature for us. Our IT team now has better visibility after the migration, and the direct interaction with HSO has led us to be at ease with our data storage."
The Outcome: Growth on a Secure, Transparent Foundation
Throughout the engagement, HSO provides consistent communication and proactive, ongoing support, ensuring Doxim can continue to grow confidently on a transparent and dependable foundation. With HSO as a trusted partner, Doxim benefits from:
- Secure and reliable Azure hosting
- Seamless, low-risk infrastructure migrations
- Improved visibility and governance
- New capabilities such as SSO
Looking Ahead
Doxim now operates on secure, reliable Azure hosting that strengthens stability across its environment. The partnership enables seamless, low-risk infrastructure migrations, allowing Doxim to evolve without disruption or unnecessary operational strain.
Ready to Transform Your Infrastructure?
Let’s build a secure, scalable future together. Contact us today to get started.