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On Managed Services and 24/7 Support
HSO Supports Domino’s Growth Plans with 24×7 Support for Business-Critical Applications
With ambitious growth plans, Domino’s recognises the need to harness the power of technology and to ensure its core systems are supported and available every minute of the day.
Supporting to evolve the core finance and supply chain solution for UK’s leading pizza brand
Domino’s Pizza UK & Ireland, the UK’s leading pizza brand, has selected HSO to help support and further develop its core Microsoft Dynamics AX platform.
With ambitious growth plans, Domino’s recognises the need to harness the power of technology and to ensure its core systems are supported and available every minute of the day.
Domino’s was looking to appoint a potential partner, whose expertise would maximise the efficiency and effectiveness of the service provision for Microsoft Dynamics AX to the business; it sought a more flexible and adaptable service that meets the needs of the business on a 24 hour, 365 days a year operation.
Support on hand 24/7
Jane Hawthorn, ERP Manager, Domino’s, added: “We were impressed by the quality of HSO’s proactive support approach and team; their depth of expertise and willingness to challenge really fits with the Domino’s culture and will certainly help us to drive ongoing, tangible operational benefits.”
HSO will primarily support Domino’s via its UK Customer Service operation; augmented by ‘out of hours’ support provided by HSO’s Global Managed Services (GMS) it ensures that the right support is on hand every hour of every day of the year.
“We are delighted to have the opportunity to work with an innovative, forward-looking organisation like Domino’s and to play our part in helping it to achieve its vision of successful growth,” said Mike Singleton, Client Engagement Director, HSO. “Domino’s is an iconic brand and we look forward to building a sustained, long-term relationship, which will deliver mutual value long into the future.”
Visit our web page for more information about HSO Managed Services.