• Customer Case
  • Delivering the best citizen services with Kent County Council

Delivering the best citizen services through technology with Kent County Council

HSO customer, Kent County Council's Automation Lead, Fil Kamps, talks about the challenges facing local authorities today and how Microsoft's Power Platform is helping them shape and deliver citizen services.

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Kent County Council

Supporting the needs of people relying on Public Sector services is not easy because of declining budgets, resources, and skills. But this paints only part of the picture. An internal one.

Outside the control of Public Sector organisations is the changing demographics of their communities. A growing and aging population is changing the demands and types of service needs. And evolving technology also shapes how people interact with those services, and the organisations providing them.

This means that local authorities, such as Kent County Council, must find new and agile ways of delivering services to keep up with the pace of change.

In this short video, Kent County Council’s Automation Lead, Fil Kamps, explains how work with HSO is helping steer their adoption and use of Microsoft’s Power Platform. Enabling Kent to keep pace with changing demands so they continue to deliver the best services possible, so Kent remains a great place to live.

Technology is important for Kent County Council, and I think across the Public Sector, where budgets are always shrinking. We are always trying to deliver more, for the residents that we serve, with less.

Fil Kamps Automation Lead - Kent County Council

"Power Platform is a really important part of our technology strategy, to be able to deliver the strategic aims that we have"

Kent County Council's Automation Lead, Fil Kamps, talks about the challenges facing local authorities and how Microsoft's Power Platform is helping them succeed.

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