City of St. Catharines Enhances Citizen Services with AI-Powered Chatbot
HSO partnered with the City of St. Catharines to implement an AI-powered chatbot using Microsoft Copilot Studio, improving efficiency and citizen satisfaction.
About the City of St. Catharines
The City of St. Catharines, located in Ontario’s Niagara Region, is the largest municipality in the area, with a population of over 140,000 residents. Known for its vibrant community and strategic location, the city plays a central role in regional governance and public service innovation.
City of St. Catharines: AI-Powered Citizen Service with Copilot Studio
See how the City of St. Catharines, in partnership with HSO and Microsoft Copilot Studio, launched an AI-powered chatbot to streamline inquiries, reduce staff workload, and deliver 24/7 digital support to citizens in just four weeks.
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Let’s talk about how AI and Microsoft Copilot Studio can streamline operations, reduce response times, and improve citizen satisfaction.
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