Leveraging Change Management Best Practices

Ensuring Success in a Large ERP Implementation by HSO

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Best Practices

In a large enterprise resource planning (ERP) implementation, stakeholders decided to train end-users before conducting E2E/UAT due to time constraints. This decision posed risks, including limited user feedback and resistance. To address these risks, the change management team followed these best practices:

  • Conducted a comprehensive change impact analysis to identify potential risks and communicated them to stakeholders.
  • Engaged end-users through workshops, focus groups, and feedback sessions to assess their training needs and concerns.
  • Developed training materials in an iterative manner, incorporating user feedback gathered from small-scale pilots.
  • Established a communication plan that provided regular updates, addressed concerns, and highlighted the benefits of training before E2E/UAT.
  • Provided post-training support through helpdesk resources and subject matter experts.
  • Continuously reviewed and improved training materials based on user feedback and lessons learned during E2E/UAT.

Results

As a result, end-users felt engaged, supported, and prepared for the upcoming E2E/UAT. The project team received valuable feedback during the testing phase, minimizing rework, and maximizing user satisfaction.

In summary, change management is crucial as it minimizes resistance, maximizes employee engagement, ensures a smooth transition, enhances project outcomes, fosters a positive culture, and enables organizations to mitigate risks and seize growth opportunities.

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Conclusion

Training end-users before E2E/UAT can present risks that impact project success and end-user adoption. By implementing best practices in change management, such as stakeholder engagement, change impact analysis, agile approaches, and ongoing support, organizations can mitigate these risks and ensure a smoother transition for end-users.

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