Unlocking the potential of a global footprint with Dynamics 365
Bossard’s core vision was to gain full visibility of its global inventory from a single ERP platform and streamline services worldwide despite major challenges.
Scaling Globally Through ERP Modernization
Bossard modernized its ERP by partnering with HSO and Dynamics 365, unifying systems worldwide to gain visibility, efficiency, and scalable global growth.
With growth comes complexity, especially for global enterprises. Bossard, an international leader in fastening solutions, discovered this after years of mergers and acquisitions expanded its operations to 82 locations across 32 countries. This expansion resulted in Bossard processing more than three million unique part numbers.
While acquisitions fueled momentum, Bossard was managing 9 ERP systems and which resulted in siloed processes, limited visibility and slow decision-making. To unlock the full potential of its global footprint, the company needed a unified, modern ERP strategy.
Recognizing the scale of the challenge, Bossard partnered with HSO to lead a transformation which combined their vision with HSO’s expertise. Together, we created a roadmap for Microsoft Dynamics 365 that streamlined operations, improved visibility, and enabled future growth.
Bossard’s ERP transformation journey
The Challenge
In 2020, Bossard was juggling 9 ERP systems and hundreds of integrations. This complex landscape slowed processes, limited data visibility and strained IT teams — ultimately preventing the company from capitalizing on its global growth.
Unifying the data landscape
While an integrated ERP built on Dynamics 365 is a powerful tool with considerable potential, Bossard still faced a key challenge: transforming millions of data points into actionable business insights.
In this video, watch how Bossard enhanced their ERP with unique analytical tools that convert raw data into game-changing insights, empowering informed decision-making at every level.
Unlocking the power of data
A unified ERP and advanced analytics empower Bossard to drive innovation and growth.
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Leveraging Data for Business Insights
By using Dynamics 365, Bossard effectively unified its global branches under ‘One Bossard’, enhancing collaboration and transparency. With a centralized data strategy in place, the company could shift its focus on growth and innovation. However, a tailored analytics solution was needed to fully unlock data-driven insights.
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Upgrading the Platform
Bossard replaced its siloed, regional dashboards with HSO’s DnA Data Platform, enabling integrated analytics across the enterprise. Moving from predictive to prescriptive insights, the company gained the ability to proactively steer business outcomes, maximizing ROI and shaping its future direction with greater confidence.
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A Future-Proof Strategy
HSO and Bossard created a global template roadmap aligned with KPIs, fostering innovation at the unit level while benefiting the entire enterprise. With scalability and compliance in mind, the DnA Platform equips Bossard to adapt quickly to future business and regulatory demands.
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Securing Ongoing Success
By layering HSO’s DnA Data Platform on top of Dynamics 365 and tapping into HSO’s Managed Services, Bossard maintained a smooth implementation, reduced operational costs, and positioned itself for sustainable, long-term innovation and digital growth.
Managed services supporting business transformation
Global digital transformation demands significant resources, and without the right support, productivity gains can quickly erode. Recognizing this, Bossard turned to HSO’s Managed Services—ensuring expert guidance, resource flexibility, and end-to-end support throughout every stage of their modernization journey.
A partner to rely on
As Bossard restructured its digital landscape, the company needed to support legacy systems while deploying a new Dynamics 365 ERP platform across 82 locations. Without the in-house expertise to manage such a complex transition, Bossard sought a trusted partner who could provide both operational support and knowledge transfer. “Having HSO in place was crucial for the team, because we had a partner to rely on to resolve tickets and at the same time teach us how to handle different issues in the future,” says Natalya Pinto, IT Service Management Lead.
HSO’s Managed Services gave Bossard a single point of contact for 24/7 application support and predictive monitoring, freeing internal resources and reducing the burden of system maintenance. Regular collaboration between both teams not only ensured smooth incident resolution but also enabled Bossard to build internal expertise. Even routine Microsoft updates were handled seamlessly by HSO, protecting the platform’s stability while allowing Bossard to focus on business growth.
From the beginning, HSO gave us the impression that they wanted to take care of us.
A model partnership for global rollouts
Large-scale digital transformations are a complex journey that demand years of resources and careful execution, as a result, many companies struggle to achieve the results they anticipate. Bossard mitigated this risk by partnering with HSO, whose seamless global delivery and shared commitment transformed a complex ERP modernization into a successful international rollout. Watch the video to learn more about the partnership.
A journey of continuous innovation
Digital transformation is not a one-time project but a continuous journey of adapting to business needs and new technologies. Together with HSO International, Bossard developed a step-by-step roadmap for Dynamics 365, applying lessons learned and ensuring successful implementation through strong change management.
Layered with HSO’s DnA Data Analytics platform, Bossard can now transform unified data into actionable insights that shape future strategy, while HSO’s Managed Services ensure smooth operations and knowledge transfer throughout the process. With deployments already spanning continents, Bossard is on track to complete its global rollout—confident that with HSO as a partner, the journey will continue to deliver lasting innovation and growth.
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Does Bossard’s story resonate with you? If your multinational organization is looking to modernize ERP and keep pace with today’s fast-changing tech landscape, we’re here to help.
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