How Amnesty International is advancing Human Rights with HSO
Advancing human rights with Amnesty International
Follow the journey of Amnesty International as they use technology to accelerate their mission of advancing human rights.

Founded in 1961, Amnesty International is the world's largest nonprofit organisation dedicated to fighting for human rights. This global movement mobilises the support of over 10 million people worldwide, advocating for justice and protecting the vulnerable across every continent.
However, such a vast humanitarian mission requires more than passionate advocacy - it demands a highly scalable and future-focused technology platform. HSO stepped in to deliver a new cloud Dynamics 365 platform to provide this.
An agile approach to a humanitarian mission
For Amnesty to remain agile enough to protect people regardless of the changing economic and geopolitical landscape, their technology infrastructure must evolve continuously. This creates a unique challenge for the organisation, as highlighted by CIO Paul Smith:
“As a nonprofit, we must demonstrate value for money, ensuring every penny and pound counts. And so we’re constantly looking at ways to simplify, including technology. This allows us to drive more funds to the front line.”
Finding the right cultural fit
Working with an organisation like Amnesty International presented unique requirements beyond technical expertise. Cultural alignment was essential to reinforce Amnesty's unwavering commitment to human rights and transparency.
"What was crucial for us was finding a partner whose values aligned with ours" explains Smith.
"HSO demonstrated not only technical excellence but also a genuine understanding of our mission. They were instrumental in helping us align our technology projects with our core humanitarian objectives"
Transforming evidence management
An improvement HSO delivered, transformed how Amnesty manages video evidence for critical research projects. Previously, Amnesty relied on spreadsheets to track and categorise evidence - a system neither scalable nor secure for such sensitive human rights work. "HSO came in and transformed the way we work with video evidence.”
Mira Mistri, Head of IT Business Systems, explains, “We previously relied on Excel spreadsheets where we tracked video evidence, photos, geo locations, timeframes, etc. HSO built a Power App to help us capture all this information.”

Building a scalable data platform
HSO also helped Amnesty migrate to Microsoft Fabric, providing a scalable, reliable, and resilient data platform. This transformation is crucial for an organisation that processes vast amounts of information from conflict zones, persecution cases, and human rights violations worldwide.
Having data in a central place gives us more accurate and better reporting, better data governance, and master data management.
Looking forward
As Amnesty International continues its vital work defending human rights globally, their partnership with HSO ensures they have the technological foundation needed to adapt to an ever-changing world. By investing in scalable, secure, and efficient systems, every pound spent on technology translates to greater resources available for protecting the world's most vulnerable populations.
The collaboration demonstrates how the right technology partnership can amplify humanitarian impact, ensuring that organisations like Amnesty International can continue their essential work. Or, as Smith puts it: “HSO have worked well with us by being objective and using their experience to sharpen our focus.”
What sets HSO apart
HSO is a Business Transformation Partner with deep industry expertise and global reach. HSO leverages the full power of the Microsoft Cloud to transform how people work and engage customers, ultimately accelerating the impact of cloud transformation and improving overall business performance. Large enough to serve, small enough to care.
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