HSO's Vaccine Management Help Desk for Government

A help desk supported by experts to keep you moving forward with vaccine distribution and management

We learned a lot from the COVID-19 pandemic. We needed to prevent the spread while working on vaccines to stop it. One of the biggest challenges was and still is getting those vaccines to citizens quickly and responsibly.

It was a huge challenge because we never faced this situation before, so governments were learning while in the spotlight and under a great deal of pressure.

You not only need technology to facilitate your efforts; you need support you can count on to keep that technology running. At times like this, you can’t afford to have any interruptions or slow-downs, which can keep people from getting vaccinated or waste precious vaccines with limited shelf-life. That’s why HSO’s experts are available to you not only for help desk support, but also for the bigger questions, issues, and requirements that inevitably pop up. With HSO, you get a knowledgeable partner that can support all your needs around your vaccine management initiatives:

  • A flexible team structure and contracts to fit your situation, by population size, number of users or counties, etc. scale up or down as your needs change
  • A wide array of available support services, including level 1, 2 & 3, break-fix, training, and maintenance & operations (enhancements, continuing development, reporting, etc.)
  • A project manager assigned to you as your single point of contact, streamlining your service and communication
  • Multiple contact channels: phone, web, email, etc.
  • Issue escalation internally and to Microsoft
  • A model that works for you: Business-hour or 24/7

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