Speedboat: The Fastest Path to Contact Center Proof
Are you considering a new contact center and want clarity before you invest? The CCaaS Speedboat will show you in just a few weeks whether Microsoft Dynamics 365 Contact Center aligns with your IT strategy, system landscape, and service organization.
With a prototype, potential analysis, and a clear basis for decision-making
What is Speedboat for contact centers?
An outdated contact center drives up costs and slows down your customer service. At the same time, switching to a new platform often seems daunting: too expensive, too time-consuming, too risky. But modern requirements—such as personalized omnichannel experiences, AI-powered agent support, and seamless self-service processes—can hardly be met with legacy systems. So the key question is: Is it worth making the switch? That’s exactly what we help you determine with Speedboat.
Your Benefits
In just a few weeks, we’ll work with you to evaluate whether Microsoft Dynamics 365 Contact Center is the right fit for your business. This compact consulting package combines HSO’s CCaaS Consulting Framework with a real-world prototype, a business potential analysis, and clear recommendations for action—all delivered by an experienced team.
In just a few weeks—rather than months—you’ll gain reliable insights into whether Dynamics 365 Contact Center is the right solution for you. Your team will get hands-on experience with the platform instead of just talking about it.
Thanks to a clearly defined scope, implementation that closely follows industry standards, and a proven methodology, you can avoid time-consuming preliminary projects. With a functional prototype and an assessment of the effort, duration, and costs involved, you can make an informed decision about your next step.
HSO is a Microsoft Inner Circle Partner and a Preferred Partner for Contact Centers. Our dedicated team of CCaaS experts is here to support you with in-depth process knowledge, technical excellence, and proven project methodologies.
Phase 0: Discovery Call (free of charge)
The first step is a no-obligation initial consultation with a CCaaS expert. During the Discovery Call (approx. 2 hours), we’ll work together to analyze your current situation:
You’ll also gain insights into how other service organizations are already successfully using Dynamics 365 Contact Center, including demos of real-world use cases (e.g., Copilot support, self-service via bot, omnichannel communication). At the end, you’ll receive an initial assessment of your potential and a clearly defined proposal for the next steps.
Phase 1: Diagnosis (approx. 1 week)
The goal is to define the scope for lean, actionable prototyping.
Contents:
Results:
Phase 2: Rapid Prototyping (2–3 weeks)
The goal is to develop and implement a tangible prototype based on your prioritized requirements.
Contents:
Results:
Ready to take the first step? Then let’s talk. During the Discovery Call, we’ll explore how Dynamics 365 Contact Center can help advance your service business.
Please note: Our workshop is tailored to a specific target audience. Before a binding reservation is made, we’ll work with you in a preliminary discussion to determine whether your requirements align with our workshop offering. We appreciate your understanding.
