How banks and their customers can benefit from Al
AI Briefing for Banking
Work with industry experts to plan your AI journey
Discover what AI can do for your organization and your customers
Al is changing the face of every industry, including banking. Visionary bank leaders are already harnessing Al's potential and seeing the return on their investment. You might be intrigued but not sure about how to incorporate AI into your business, so you might also be tempted to hold off for the time being. But AI is here to stay in banking and is happening at a rapid pace. Banks that don't adapt will be left behind.
![]()
Provide personalized recommendations based on transaction data
![]()
Develop virtual financial advisors that can provide personalized services
![]()
Improve mobile banking apps with predictive analytics
![]()
Implement intelligent chatbots that provide instant customer assistance
![]()
Streamline the customer onboarding process with identity verification
![]()
Integrate virtual assistants into online and mobile banking apps
![]()
Predict potential customer issues to proactively address them
Discover Al's role in your bank--from operating more efficiently to refining customer interactions--so you can develop your plan and prepare for AI adoption.
Data you can trust: The key to success with AI
In order to use AI successfully, you must have mature, trustworthy data.
According to Gartner, nearly 80 percent of Al projects don't go into production, most often due to poor data quality.
Before you move forward with an Al strategy, you need to ensure your data is clean, organized, and secure. Otherwise, you risk getting incorrect or misleading results, a risk that is never ok in banking.
We can help you establish a data-driven foundation with HSO's DnA Framework for Data, Al, and Analytics, a suite of offerings designed to help you drive digital transformation and growth. Regardless of your current data state, our team data and analytics experts will help you modernize it--creating your data strategy, designing and implementing your enterprise data platform, and activating your data.
Microsoft's AI technology: Superior in every way
There are many tools and platforms available for enabling generative AI, but which is the best? This is why we work with Microsoft:
Integrated across the board: Microsoft's AI seamlessly integrates with the entire Microsoft ecosystem, including Dynamics 365, Microsoft 365 (Office), Power Platform, security, and GitHub.
Secure and trustworthy: Microsoft makes security and integrity a priority with robust enterprise compliance and security controls to safeguard your data. Your data is yours; it is not used to train foundational AI models.
Seamless adapting: Copilot eliminates learning curves because it's seamlessly embedded within the tools you're comfortable using.
WHAT SETS HSO APART
Why HSO for AI?
With a better understanding of AI and its potential, you'll be ready to create an adoption plan and begin deploying it. Here's why you should choose HSO as your AI adoption partner:
![]()
We understand banking. But we know each is unique, so we work closely with you to learn your objectives, assess your current state, and define a roadmap for implementing AI. We'll help you identify key use cases, align your goals, and determine the optimal deployment approach.
![]()
The successful adoption of new technology includes effective change management, so we offer training and support programs tailored to your needs, helping your employees adapt to new ways of working with your technology.
![]()
As a Microsoft go-to partner for banking, we can customize and extend AI's capabilities in the Microsoft platform to meet your unique requirements. We have decades of experience implementing technology, integrating third-party applications, and automating processes that deliver sustainable, end-to-end banking solutions.
Start your AI journey with an AI Briefing
Al has enormous potential, but successful implementation requires a planned approach. With an Al Briefing, you'll start off on the right foot, producing generative Al solutions that will facilitate smart decision-making, accelerate productivity, and reduce costs, paving the way for organizational transformation.
Resources for banks
Learn more about our experience in the banking industry