Life at HSO
Paula Bianca Francisco
Manager Architecture Team | HSO Canada
Product Manager - HSO Studio
CA
HSO Studio
Full-time
Role introduction
At HSO, we’re looking for a Product Manager to join HSO Studio - our global product development team. HSO Studio is where ideas become impact: a collaborative, forward-thinking environment where we design and build cutting-edge Microsoft-based solutions that drive business transformation for customers worldwide. As part of this dynamic team, you’ll have the opportunity to solve complex problems creatively, shape industry-leading products, and work with an exceptionally talented global group of engineers, designers, and product experts.
In this role, you will help define and deliver the vision, strategy, and roadmap for a portfolio of global products. You will work closely with a Senior Product Manager, who provides strategic oversight across our Professional Services CRM and Power Platform/CE product suite. This position offers a strong growth trajectory, with the potential to step into a product leadership role in the future.
As a Product Manager, you’ll collaborate with industry leaders, product marketing, business development teams, Microsoft, and key strategic customers to deliver solutions that drive measurable business impact. You will also help elevate the maturity of our product development organization by applying your experience in effective product management practices, engineering methodologies, and modern ways of working.
Key Responsibilities
Market & Customer Insights
- Partner with industry leaders, business development, marketing, and Microsoft to shape go-to-market strategies.
- Gather feedback from customers and internal teams to identify customer needs and to validate early designs.
- Use data-driven insights to inform product decisions and strategy.
Product Strategy & Roadmap
- Define and communicate a clear product vision aligned with customer needs and business goals.
- Build and prioritize the product roadmap collaboratively with stakeholders.
- Recommend innovative ideas based on market validity, customer value, and technical feasibility.
- Work with Product Marketing and Support to create collateral for education, sales enablement, and adoption.
- Identify and define new product features and functionalities that solve customer problems.
Strategic Direction for Development
- Translate roadmap priorities into actionable requirements and user stories for the Product Architect and developers.
- Ensure the product development team is focused on designing, building, testing and releasing against strategically prioritized product roadmap.
- Track progress, manage backlog prioritization, and address issues to ensure successful releases.
Deliver Business Value
- Monitor pipeline and financial performance, adjusting strategy as needed.
- Drive profitability and growth for assigned products globally.
- Prepare business cases for continued investment and resource planning.
Qualifications
- Bachelor’s degree or equivalent.
- 3+ years’ experience working in cross-functional, globally distributed product development teams and/or engineering teams.
- Experience with CRM product development - preferably Dynamics 365 Customer Engagement.
- Familiarity with Microsoft technology stack (Azure, Dynamics 365, Power Platform).
- Proven ability to collaborate with engineers, business leaders, and customers.
- Experience in customer-facing roles with a focus on problem-solving and innovation.
- Strong understanding of modern product discovery and delivery techniques; proficiency in DevOps tools.
- Experience in professional services industries.
- Strategic thinker with strong business acumen and data-driven decision-making skills.
- Demonstrated ability to manage budgets and drive revenue growth.
- Willingness to travel occasionally across global regions (North America, Europe, and India).
Benefits & about HSO
- Competitive salary and benefits package.
- Opportunity to lead product development at the forefront of Microsoft innovation, building cutting-edge tech products that drive business transformation.
- Opportunity to work with a talented and dynamic global team.
- Professional growth and development opportunities.
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LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE
Why work at HSO?
At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.
- 1
Collaborative
At HSO we enjoy a culture of collaboration and support and a collaborative hybrid working model where we team flexibly with purpose at the heart of our working arrangements. We use teamwork not just to meet challenges, but to also promote one another’s success.
- 2
Ever-Evolving
We believe strongly in our values of always learning, always evolving and not standing still. HSO is dedicated to the ongoing professional development of people starting with the training and certification of our early career starters through to supporting senior experienced professionals.
- 3
Value Driven
Our values and culture are attractive to people who want to work with value-driven teams around the world. Collaborating with colleagues and clients who are experts in their field provides an exceptional opportunity in your career to be continuously upskilling and expanding your knowledge and talent for accelerated learning and career progression.
- 4
Entrepreneurial
At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.