Life at HSO
Katie Freitas
Cross-Industry & Client Marketing Manager
Microsoft D365 Service Delivery Manager
New York, US
Customer Success / Support
Full-Time
Microsoft D365 Service Delivery Manager
New York, US
Customer Success / Support
Full-Time
Role introduction
As a Service Delivery Manager you can expect to…
- Work with a long tenured, highly experienced, collaborative, supportive, and a fun goal-oriented team
- You will be taking part in an exciting work environment with some of the best and most experienced Dynamics 365 Functional and Technical Consultants in the business.
- Be responsible for delivery and management into strategic live client accounts within the Customer Care team
- Handling multiple projects/tasks simultaneously
- Understanding change management
- Build strong relationships with clients and partners
- Prioritize tasks and communicating commitments with clients & team members
- Work in a highly collaborative team environment
- Travel to client-site when necessary
You’re great at…
- Developing strong functional, analytical, presentation, documentation, training and interpersonal skills
- Building relationships with clients and partners
- Prioritizing tasks and communicating commitments
- Working in a highly collaborative team environment
- Solving complex problems with creative solutions
- Learning new concepts quickly and thoroughly
- Promoting the mission and Shared Values of our company
Requirements
- Serve as project lead and primary service delivery interface and point of contact for customer
- Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives
- Provide the primary Solution Architect role for the customer.
- Own all of the delivery aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more to maintain customer satisfaction.
- Establish and nurture productive relationships with internal and client teams while delivering exceptional client service.
- Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports.
- 6+ years of D365 for F&O implementation experience required.
Apply now!
Fill out the form below, include your resume and we will get in touch with you shortly.
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Sales & Business Development
Microsoft Cloud Specialty Sales Executive
As a Microsoft Cloud Specialty Sales Executive, you will... Identify and qualify new business opportunities within assigned territory or accounts, with a focus on Microsoft Azure cloud solutions Develop and execute strategic sales plans to achieve sales targets and objectives Build and maintain strong relationships with key decision-makers, including C-suite executives, IT leaders, and procurement professionals Conduct in-depth needs analysis and solution presentations to articulate the value proposition of our cloud offerings Collaborate closely with our technical teams to develop customized solutions that meet the specific requirements of clients Lead contract negotiations and drive the sales process to closure Stay informed about industry trends, competitive offerings, and emerging technologies to effectively position our solutions in the market Provide timely and accurate sales forecasts, pipeline updates, and other reporting as required You’re great at… Develop and execute measurable sales activities focusing on Microsoft-centric solutions and services Collaborate with the sales team, management, and technical experts to identify target markets Build and maintain strong relationships with existing and prospective clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs Identify new business opportunities and proactively generate leads through networking, industry events, referrals, and digital marketing initiatives Develop and nurture a robust pipeline of prospects to achieve and exceed sales targets Leverage your sales knowledge and existing Microsoft ecosystem network to position HSO solutions effectively Manage the end-to-end sales process, including lead qualification, solution scoping, negotiation, and contract close Stay updated on the latest trends, advancements, and competitive landscape as it pertains to Cloud Services within the Microsoft ecosystem Sound interesting? If so, you’ll have… Bachelor's degree in Business Administration, Sales, Marketing, or related field Proven track record of success in selling cloud solutions, preferably with expertise in Microsoft Azure Strong understanding of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS) Excellent communication and presentation skills, with the ability to effectively engage with both technical and non-technical audiences Demonstrated ability to build and nurture relationships with clients and partners Results-oriented mindset with a focus on exceeding sales targets and driving business growth Ability to work independently and as part of a collaborative team environment Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert or Microsoft Certified: Azure Administrator Associate are a plus Ability to travel 30% or more BenefitsWe offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
GB Reading
Marketing & Communications
Marketing Coordinator
About HSO HSO is a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specializing in sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government. We’ve won several prestigious awards over the last few years, including being voted in the UK’s Top 10 Best Large Companies to Work For for the last three years running. This year, we are also proud to have been named the D365 Finance Microsoft Partner of the Year and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care — about adding value to our customers, delivering what we say we will, striving to improve ourselves, being inclusive, and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers, and the quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Purpose of the role We’re looking for a highly organized and proactive Marketing Coordinator to help deliver impactful marketing campaigns, events, and communications. This role plays a key part in building brand awareness, generating leads, and supporting pipeline growth. This role is ideal for someone with strong organizational skills and a passion for marketing who thrives in a fast-paced, collaborative environment. Reporting Line This role reports to the Head of Marketing. Job Function Key Responsibilities: Campaign Coordination Executing upon marketing plans, with clearly defined objectives and targets. Executing lead generation marketing campaigns to meet the targets for marketing qualified leads and sales pipeline. Support the local implementation of Group Marketing campaigns, ensuring alignment with UK market needs. Building strong relationships with a range of external stakeholders including customers, suppliers and partners. Maintaining and developing marketing contact lists. Segmenting and defining target audiences and messaging for campaigns. Providing input and supporting and monitoring our external telemarking agency. Event Support Organising and attending a range of events such as exhibitions, events, webinars and advisory boards. Organising and attending internal social events and corporate hospitality events for customers and partners. Working with third party agencies to plan and deliver events. Content & Collateral Management Working with subject matter experts to collate, develop and produce relevant documentation for the web, social media, whitepapers, newsletters, e-blasts and sales collateral. Developing automated email marketing programs. General Duties Provide day-to-day support to Head of Marketing and Marketing Campaign Managers. Working with the EMEA and US marketing teams on corporate initiatives and events. Using the internal Microsoft Dynamics CRM system to maintain leads and opportunities. Conduct competitor analysis and gather customer insights. Tracking the success of marketing campaigns and compiling reports and insights for campaign optimisation. Qualifications & Experience 1–2 years of experience in a marketing role. Marketing communications experience. Familiarity with marketing platforms and tools (e.g., email automation, CRM). Ability to work collaboratively and adapt to changing priorities. Skills & Attributes Excellent organizational and time management skills. Strong written and verbal communication abilities. High attention to detail and ability to multitask. Proactive, collaborative, and eager to learn. Comfortable working with data and reporting tools. Desirable Experience with tools such as Canva and Adobe Creative Suite. Location This is a hybrid role, with flexibility to work from home combined with office collaboration as required. Hours Normal office hours are 09:00 to 18:00 (with one hour for lunch). Salary We offer a competitive, market-aligned salary reflecting the skills and experience of each candidate. The salary package will be discussed during the interview process and based on current market benchmarks and individual qualifications. In addition to base salary, eligible employees have the opportunity to earn performance-based bonuses and participate in our comprehensive benefits programme. Benefits Paid Holidays Birthday Day Off Pension Healthcare Dental Life Insurance x3 basic pay Tonic Wellbeing Reward Days and Workshops Perkz retail discounts
NL Remote
Project & Program Management
HSO International - Microsoft D365 Project Manager
HSO International – Project Manager Position: Project Manager Department: Program Services Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation only available within the NetherlandsAbout the role A Project Manager at HSO is an execution-focused delivery manager. You are responsible for the day-to-day planning, coordination, and control of Microsoft Dynamics 365, Data, or AI projects. You operate close to the detail—clarifying scope, structuring backlog, driving testing readiness, managing dependencies, and ensuring customer teams understand and fulfil their responsibilities. This role is deeply connected to HSO’s delivery engine: delivery planning, backlog refinement, requirement analysis, solution build coordination, defect and test management, environment readiness, RAID discipline, and customer engagement. You ensure workstreams stay predictable, structured, and aligned to program goals. If you want a role where you own the execution layer of large or complex global programs and make a direct impact on delivery success, this is it. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Own day-to-day delivery of assigned projects or program workstreams, ensuring predictable execution and alignment with program objectives. Create and maintain detailed project plans, sprint plans, and backlog structures in collaboration with functional and technical leads. Clarify requirements, define acceptance criteria, and ensure backlog items are testable, sized, and ready for build. Drive testing readiness: test case preparation, data availability, environment coordination, and defect management. Maintain strong RAID discipline—tracking risks, issues, dependencies, and actions with proactive follow-up. Manage cross-team coordination across architecture, development, testing, integrations, and customer SMEs. Identify scope gaps early and initiate change-control discussions where required. Communicate clear, factual updates to senior PMs, customers, and stakeholders. Support customer SMEs in understanding their roles in requirements, testing, and validation activities. Contribute to continuous improvement of HSO delivery practices and execution standards. Requirements Must proven experience delivering ERP, Data, or digital transformation projects (Dynamics 365 experience). 3–5+ years of work experience in project delivery roles. Strong grounding in delivery mechanics: backlog management, requirements clarification, test preparation, sprint cadence, and RAID. Ability to collaborate with architects, developers, functional consultants, and customer SMEs. Skilled in identifying and resolving delivery blockers at the detailed level. Strong communication skills with the ability to simplify complexity and drive clarity. Experience using DevOps or similar delivery management tools. Hands-on, structured, and proactive approach to problem-solving. Ability to work effectively in international, multicultural teams. Degree in Business, IT, Engineering, or equivalent practical experience. Willingness to travel internationally when required.Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship is only available within the Netherlands. Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator, who perceives your motivations, talents, and ambitions.Career Path for this role HSO offers a clear, capability-based progression for delivery professionals: Project Coordinator / PMO → Project Manager → Senior Project Manager → Program Manager. Project Managers grow by mastering execution discipline, customer leadership, and cross-team coordination within global transformation programs. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Solution Architect -Dynamics 365 F/O
About HSO International Our dedicated team of professionals at HSO International is committed to driving business transformations for multinational organisations using cutting-edge Microsoft technology. We specialise in working with leading Retail, Distribution, Manufacturing, and Professional Services brands. At HSO International, we take pride in our diverse team of 300 professionals representing over 53 nationalities. This unique blend of cultures and perspectives is key to our success in transforming multinationals and deploying Microsoft Tech in over 45 countries. Discover more about Life at HSO International by visiting https://www.hso.com/en/campaigns/life-at-hso-international About the role Joining HSO International as a Solution Architect means ensuring solution integrity for implementation projects involving Dynamics 365 Finance and Operations, coordinating consultant teams, and providing invaluable advice to customers regarding business system design and implementation. Your role will also include contributing to the development of HSO best practices and active participation in presales activities. Role location This position allows for flexibility regarding location within Europe, provided the candidate possesses full European or UK working rights. As our global projects may require travel and on-site work, candidates should be willing to work at home or on the customer's site or the HSO office as needed. For the right candidate, HSO International is ready to facilitate relocation to the Netherlands and provide a work visa. Qualifications experience University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or comparable education. At least 7 to 10+ years of ERP consulting experience – preferably with Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX. Experience with several end-to-end ERP implementations. Broad and in-depth knowledge of Dynamics 365 for Finance and Operations. Ability to operate most modules. Experience with Power Platform, good awareness of Microsoft Azure automation capabilities, data analytics and other areas of technology accompanying business system implementation. Ability to lead a team of functional consultants in implementation projects. Experience in running presales diagnostic projects. Strong formal and technical writing skills – quickly producing high-quality documents. Strong command of written and spoken English. Ability to communicate with customers on different levels of the organization. Personal Characteristics Strong analytical skills. Effective communication. Affable nature. Genuine interest in technology. Effective leadership through knowledge, experience, and example. Entrepreneurial mindset. Ability to collaborate within a team. Aptitude for working in a non-hierarchical, cooperative and friendly team environment. A generous compensation package You will receive a competitive salary and comprehensive benefits, including a leased car, laptop, and mobile phone. Autonomy and accountability You will have ample freedom and flexibility to structure your work days and, most importantly, shape your career path.
NL Remote
Sales & Business Development
HSO International - Engagement Manager - Business Applications
Position: Engagement Manager - Business Applications (regular travel required) Department: Sales & Marketing Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? As an International Engagement Manager, you will drive new business development across Europe by leveraging customer insights, market trends, and the power of Microsoft Business Applications, including Dynamics 365, Power Platform, and related cloud services. You will help clients transform their operations through innovative solutions in Customer Engagement, Field Service, Finance, and Supply Chain. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Qualify leads and manage the full sales cycle - from initial contact to signed agreement - within a marketing-driven business development framework. Advise clients, present tailored solutions, craft proposals, negotiate terms, and ensure follow-through on commitments. Stay current on Microsoft Business Applications, licensing models, and HSO’s service and support offerings. Focus on new business acquisition and customer development, particularly around Dynamics 365 and Power Platform. Travel approximately 5 days per month across Europe to meet with clients and prospects. You Bring Experience in consultative sales - locally or regionally - and are ready to expand your impact on a global scale. A strong interest in Microsoft Business Applications and their potential to drive business transformation. Analytical thinking, a self-starting attitude, and a collaborative mindset. Ability to engage with senior stakeholders (CCO, CEO, COO, CMO, Digital Directors). A desire to be challenged and coached, not directed. Your have Bachelor’s or Master’s degree in business, technology, or a related field. Proven track record in new business development, ideally within Microsoft, SAP, or Salesforce ecosystems. Familiarity with CRM, Field Service, Finance, Supply Chain, and digital transformation topics. Fluent in English (spoken and written); additional languages are a plus. The ideal candidate for this role will be based in Denmark, Sweden or Finland. They are a citizen of an EU country and hold full EU working rights. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Remote
Customer Success / Support
HSO International - Solution Architect - Continuous Improvements
Position: Solution Architect - Continuous Improvements Department: Global Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. About the Role As a Solution Architect at HSO International, you will manage SA operations within GMS's Continuous Improvement Team (CIT). Your primary responsibility is to deliver the highest quality and value in managed services to selected customers. Your role is to drive the successful Continuous Improvement activities for HSO international clients. You will provide expert guidance on the business platform design while closely collaborating with Service Delivery Management, Account Management and the Senior Solution Architect Team within HSO International to ensure the highest standards are met. When do we match? You are... A strong communicator with exceptional written and verbal skills in English. A natural leader with the ability to guide teams and stakeholders through complex projects. Analytical and detail-oriented, with a talent for solving problems. Approachable and engaging, fostering collaboration in a non-hierarchical environment. Passionate about technology and innovation, with an entrepreneurial mindset. You have... A university degree in Supply Chain Management, Logistics, Economics, Business Administration, or a related field. 7–10 years of ERP consulting experience, preferably with Microsoft Dynamics 365 F&O or earlier versions. A proven track record of multiple end-to-end ERP implementations and deep knowledge of Dynamics 365 modules. Familiarity with Dynamics 365 CE, Power Platform, Power BI, and Microsoft Azure. Strong leadership experience and ability to manage complex projects successfully. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Remote
Customer Success / Support
HSO International - Service Delivery Manager D365 F&O
Role: Service Delivery Manager D365 F&O Department: Global Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? As a Service Delivery Manager, you will lead a multidisciplinary team to provide exceptional managed services for select customers, focusing on service quality, customer satisfaction, and performance management. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Responsibilities: Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services. Build strong client relationships, ensuring satisfaction and identifying opportunities for growth. Understand customer needs and oversee service delivery aligned with business objectives. Manage escalations effectively, ensuring quick resolution. Own SLAs and budgets, driving efficiency and cost optimization. Analyze feedback and continuously improve services through creative solutions. Collaborate across teams to define service standards and resolve complex issues. When do we match up? You are... Organized and accountable, fostering ownership and high-quality service delivery within the team. Skilled in managing transitions from project delivery to managed service operations. Empathetic and performance-driven, using coaching and feedback to build strong, motivated teams. Proactive in developing personal and team capabilities to meet evolving customer needs. Strong communicator with the ability to identify customer needs and drive service improvements. You have... Bachelor’s or Master’s Degree in Business, IT, or related field. Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem. In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365. Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates. Familiarity with Lean, Agile/Scrum, DevOps, and project management principles. Senior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind Technical Lead - M365 Developer
Job Title: M365 Lead Developer Department: Cloud Transformation Location: India Work Type: Hybrid / Remote About HSO Founded in 1989, HSO specializes in implementing, integrating, optimizing, and maintaining enterprise solutions based on Microsoft Dynamics 365, Power Platform, and Microsoft 365. As a leading Microsoft Partner, HSO is part of the Microsoft Dynamics Inner Circle, an exclusive group representing the top 1% of Microsoft partners worldwide. With successful implementations across global enterprises, HSO enables digital transformation through innovation, collaboration, and deep Microsoft expertise. About the Role The M365 Lead Developer will be responsible for designing, developing, and implementing Microsoft 365 solutions to support enterprise collaboration, communication, and productivity. This role requires hands-on expertise in SharePoint Online, Teams, Power Platform, and Microsoft Graph API, along with experience in integrating and automating business processes across the M365 ecosystem. The individual will also mentor developers and collaborate with solution architects to deliver scalable, secure, and high-performing solutions. Key Responsibilities • Design, develop, and customize solutions using Microsoft 365, SharePoint Online, Teams, Power Platform (Power Apps, Power Automate, Power BI), and related technologies. • Build and maintain custom applications, workflows, and integrations using SPFx, Graph API, Azure Functions, and PowerShell scripting. • Lead and mentor the M365 development team, ensuring high-quality deliverables and adherence to best practices. • Collaborate with architects, business analysts, and clients to translate requirements into technical designs.• Support tenant-to-tenant migrations and ensure smooth transition of M365 workloads (Exchange Online, SharePoint, Teams, OneDrive). • Implement and maintain security and compliance configurations aligned with Microsoft best practices. • Conduct code reviews, performance tuning, and troubleshooting for M365 applications. • Stay updated with emerging Microsoft technologies and recommend improvements to existing solutions. Required Skills & Experience • 8–12 years of experience in Microsoft 365 development and administration.• Proficiency in SharePoint Framework (SPFx), React, TypeScript, C#, and PowerShell scripting. • Deep understanding of Microsoft Graph API, Azure AD / Entra ID, and M365 authentication mechanisms. • Experience developing and integrating solutions using Power Platform (Power Apps, Power Automate, Power BI). • Hands-on experience with Azure services such as Azure Functions, Logic Apps, and Azure DevOps. • Familiarity with Microsoft Defender, Purview, and Sentinel for security and compliance enablement.• Strong understanding of tenant management, governance, and lifecycle management within M365.• Exposure to Infrastructure as Code (IaC) tools such as ARM templates, Terraform, or Bicep is a plus. Qualifications • Bachelor’s degree in computer science, Information Technology, or a related field. • Microsoft certifications such as MS-600, PL-400, or MS-700 are highly desirable. Why Join HSO India? Global Collaboration, Local Impact Work with HSO’s international teams and enterprise clients, contributing to large-scale digital transformation initiatives. Continuous Learning & Career Growth.Access to HSO Academy and Microsoft certification programs that accelerate professional development. Collaborative Culture.Join a team-oriented, supportive work environment that values innovation and teamwork. Rewarding & Flexible Work Environment.Enjoy competitive compensation, flexible working models, and performance-based rewards.
NZ Auckland
Consulting & Advisory
AI Architect
Join HSO and help shape the future of AI-driven cloud solutions. We believe technology should empower people and businesses to thrive. If you’re passionate about building innovative, ethical, and reliable AI solutions and enjoy leading projects and sharing knowledge we’d love to hear from you! About the Role As our AI Architect, you’ll design secure, scalable AI solutions, guide strategy, and work with customers and global teams. You’ll lead exciting projects, influence technology adoption, and help drive innovation at HSO. Key Responsibilities Develop and implement enterprise AI strategies, frameworks, and governance. Lead end-to-end delivery of AI solutions (migration, modelling, testing, deployment). Design scalable AI systems and apply responsible AI practices. Ensure privacy, security, and regulatory compliance. Mentor technical teams and foster best practices. Partner with customers to identify opportunities and enhance solutions. Deliver workshops and share emerging technologies across teams. Core Technical & Design Skills ML/AI deployment (containerisation, Azure Databricks, Microsoft Fabric pipelines, CI/CD) Data engineering (ETL, data lakes, streaming systems) Cloud-native architecture (Azure Databricks, Microsoft Fabric, IaC) MLOps/DataOps (monitoring, retraining, governance) Model optimization and performance tuning API design & integration (REST, gRPC, MCP) ML lifecycle expertise (experimentation to production) LLMs and GenAI (prompt engineering, fine-tuning, RAG) Agentic systems (vector databases, semantic search, multi-agent workflows, memory management) Responsible AI practices and security-aware design People and Business Leadership Work closely with AI, Data, and Cloud Engineers. Translate business needs into technical architecture. Mentor engineers and contribute to cross-functional best practices. Comfortable in agile environments, working across the AI Engineering lifecycle. What We’re Looking For 6+ years’ experience developing AI solutions, models, and governance frameworks in production. Broad experience with cloud technologies and applications. Proven ability to lead projects and teams end-to-end. Strong communication skills to explain complex architecture to non-technical audiences. Excellent problem-solving and organisational skills. Eagerness to learn and share new technologies. Deep understanding of ethical, privacy, and security obligations.
AU Sydney
Consulting & Advisory
Senior Data Platform Engineer
At HSO/Aware, we’re specialists in emerging tech—and we’re growing fast across the ANZ region. That means we’re on the lookout for a Senior Data Platform Engineer who’s not just technically sharp but also thrives in a consulting environment and loves solving real-world problems with cloud-native data solutions. Why Join Us? We’re a tight-knit, high-performing team that values curiosity, collaboration, and a good dose of banter. Our people come from all walks of life, and we celebrate the diverse perspectives that make us better at what we do. We work on exciting projects with forward-thinking partners, and we’re serious about supporting your personal and professional growth. About the Role You’ll be part of our Professional Services team, delivering impactful data projects for customers across a range of industries. Every day is different, and every project is an opportunity to learn something new. You’ll: Design and implement modern data platforms using Azure Databricks, Microsoft Fabric, Azure Synapse, Data Factory, Power BI, and Purview. Build scalable ETL pipelines using Spark, Python, and other modern tools. Work directly with clients to understand their needs and deliver high-value, billable outcomes. Translate business ideas into technical architecture and data platform solutions. Mentor others and contribute to our internal capability uplift. Stay curious and explore emerging tech like Machine Learning, IoT, and Infrastructure-as-Code. Requirements To be a match for this role, you’ll need to demonstrate: Demonstrate recent (1–3 years) experience in Data Engineering using Databricks or Microsoft Fabric. Strong experience in modern cloud engineering with a clear preference for Azure. (We’re a Microsoft-only partner, so experience in other clouds is welcome, but you’ll need to show a willingness and ability to work in Azure.) Proven experience with Azure Purview, Azure Data Factory, Azure Synapse Analytics, Power BI, or their equivalents. Experience building cloud systems that wrangle raw data and surface it for reporting or AI workloads. Solid ETL/data integration skills using Spark, Python, or similar tools. A background in consulting or professional services, with the ability to manage multiple client deadlines. Strong interpersonal skills and confidence working directly with clients. High learning agility and the ability to problem-solve across a range of data domains. Ability to explain technical solutions to non-technical audiences. What Makes a Senior at Our Company To thrive in this role, you’ll bring: Advanced business acumen and the ability to align technical solutions with strategic goals. High emotional intelligence and a collaborative mindset. Clear and confident communication across technical and business audiences. Proven technical leadership in data platform engineering. Exceptional learning agility and curiosity. Strong complex problem-solving skills in dynamic environments. Benefits Awesome and exciting work (AKA ongoing learning opportunities). Our recent staff survey said that this was a key thing our team loves about Aware and the good news is it's not something we're ever looking to change. Trust and honesty. We upskill our leaders in things like emotional intelligence, empathy, and courageous conversations. Flexible working. You are the master of your own calendar; make it work to achieve both your personal and professional outcomes. Whether you want to work from the office or work from home we're up for it. Awesome tech to play with. We get to work with lots of advanced robotics and toys that most people won't get to see for years. All the standard niceties you expect from a shiny modern office space - ergo desks, great tech set up for each team member, cool demos to show off and some greenery to keep it zen.
GB Manchester
Cloud & Infrastructure
AI Technical Architect
About HSO HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Purpose: The AI Architect will enable the creation of innovative, ethical, and reliable cloud solutions that stand out on a global scale to enhance the lives of people and organisations. This includes, but is not limited to: Supporting the development and implementation of our enterprise AI strategies and roadmaps. Scoping and leading the development of frameworks, reference architecture, tooling, costing, governing standards, and principles. Leading the design, migration, data modelling, implementation, testing, support, deployment, architecture, and maintenance of solutions that use, or will use AI in future. Qualify new customers and assist existing customers to envision new opportunities and map out enhancements to existing solutions that meet business needs. Key Responsibilities: Supporting customers with their AI Implementation across infrastructure, security, licensing, management, and migration. Lead, design and implement data driven AI projects end to end, working both independently and/or leading a team to meet project requirements. Working collaboratively with our other Cloud Services teams to deliver exceptional solutions to our clients across the full range of Microsoft technologies. Reviewing and automating business processes. Work directly with the customer to scope out and deliver maintainable, well tested solutions that leverage cloud technologies where possible. Provide sound technical support to clients for common and complex Data & AI issues, while identifying opportunity for architectural, cultural, and technical improvements. Lead, design, and apply AI architecture patterns to projects and solutions. Develop and improve AI solutions and related development lifecycles, using best practices and a DevOps mindset. Deliver workshops to clients to upskill them and support with the uptake of new technologies, while identifying opportunities for improvements in workshop design and delivery. Understand and implement solutions outside of AI that may interact with developed solutions. Proactively seek out and learn emerging technologies, explore new and innovative use cases, and build collective knowledge across the Aware Team. Ensure you have a clear understanding of the HSO core values and HSO best practices. Act as a Mentor and coach for our Data & AI team to ensure team members are meeting their project and customer goals. Requirements Experience and Skills: Experience developing AI solutions, AI models, and AI governance frameworks in production. A breadth of experience in various current cloud technologies and applications In-depth experience with various source systems control and testing frameworks and related methodologies Experience leading project and project teams end to end. Proficiency in explaining complex technical architecture and solutions to non-technical audiences. Ability to identify when potential issues need to be communicated and/or escalated. Eager to proactively learn and apply new technologies (both within and outside of your field) and to share those learnings with the wider technical team. Strong organisational and problem-solving skills with demonstrated ability to prioritise tasks, meet deadlines and manage conflicting priorities. Strong emotional intelligence and the ability to work with clients from varying backgrounds. Ability to accurately scope projects and provide recommendations for the client. An understanding of common and complex development lifecycles and experience applying DevOps practices. Outstanding interpersonal skills with the confidence to workshop solutions directly with customers and ability to work through complex customer interactions. A strong understanding of business capabilities and frameworks that can map these capabilities to AI models and broader architectural initiatives. A strong understanding of ethical and privacy obligations and ability to proactively identify and mitigate security threats. Experience with business applications and D365. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Relevant certifications in Microsoft Azure or related technologies.
GB Reading
Sales & Business Development
Senior Public Sector Business Development Manager
About HSO HSO is a Business Transformation Partner with deep industry expertise and global reach. We leverage the full power of the Microsoft Cloud to help organisations modernise operations, adopt data-driven intelligent automation, deliver real-time insights, and accelerate digital impact. By utilising Dynamics 365, Power Platform, Azure, Microsoft 365, AI/Copilot and Data & AI capabilities, HSO empowers organisations to innovate faster, improve how their people work, and enhance citizen and customer experiences. Founded in 1987, HSO has more than 2,500 professionals across Europe, North America, and Asia. We are one of the world’s top Microsoft business applications and cloud transformation partners, and a proud member of Microsoft’s elite Inner Circle, representing the top 1% of partners worldwide. We specialise in sectors such as Public Sector, Retail, Manufacturing, Professional Services, and Financial Services. As an award-winning partner, HSO has been recognised as the global winner of the Microsoft Partner of the Year Award for D365 Finance, and a Finalist for D365 Sales & Marketing. We have also been ranked among the Best Companies to Work For, reflecting our culture of care, innovation, and growth. At HSO, we are large enough to deliver enterprise-scale transformation, yet small enough to care. Our culture encourages entrepreneurship, collaboration, and personal development — where your voice is heard, and your impact is felt. Purpose of the role As a Public Sector Business Development Manager, you will lead on developing strategic relationships and securing new business within the UK public sector. You will identify opportunities and position Microsoft business applications and cloud services to help public sector organisations transform how they operate, improve citizen services, enhance efficiency, and achieve compliance and policy objectives. Working closely with our Delivery, Pre-Sales, and Microsoft teams, you will shape compelling propositions and navigate complex public sector procurement processes including frameworks, tenders, and competitive bids. This is a high-impact role that will play a key part in building HSO’s growing footprint in the public sector and driving long-term growth. Reporting Line This role reports to the Sales Director. Job Function Develop and execute a go-to-market strategy for the UK public sector, identifying target accounts and growth opportunities across central government, local authorities, healthcare/NHS, housing associations, and not-for-profit organisations. Build strong relationships with key public sector stakeholders, including C-Suite, Digital Transformation leaders, and Commercial/Procurement functions. Qualify opportunities, lead full sales cycles, and manage bids and proposals through to closure, including through frameworks such as G-Cloud, Digital Outcomes & Specialists, and others. Shape and present tailored value propositions aligned to client goals, drawing on Microsoft technologies including Dynamics 365, Power Platform, Microsoft 365, Azure, and AI/Copilot. Collaborate with internal teams (Pre-Sales, Architects, Delivery, Legal) to create compelling solutions and commercial proposals. Maintain a high-quality pipeline and accurate forecasting in CRM, contributing to regular reporting and leadership reviews. Stay informed on public sector policy, digital trends, funding streams, and procurement developments to support account planning. Represent HSO at public sector industry events, thought-leadership sessions, and Microsoft community engagements. EXPERIENCE Essential Proven track record in business development, account management or consultative sales within the UK public sector. Strong understanding of public sector procurement processes, frameworks, and budget cycles. Experience positioning Microsoft Cloud solutions or business applications (e.g., Dynamics 365, Azure, M365, Power Platform). Commercially astute with the ability to shape and negotiate complex deals. Excellent stakeholder engagement, communication, and influencing skills. Self-driven with a strong sense of ownership and accountability. Able to lead virtual teams and collaborate across functions to advance deals. Desirable Familiarity with frameworks such as G-Cloud, DOS, NHS SBS, or similar. Experience working for a Microsoft partner or digital transformation consultancy. Understanding of public sector challenges such as data governance, digitisation of services, legacy system modernisation, and citizen experience improvement. Experience using CRM systems (ideally Dynamics 365) for pipeline management and forecasting. Degree-level education or equivalent professional experience. Personal Qualities Passion for public sector improvement and service transformation. Resilient, outcome-orientated, and motivated by delivering results. Highly collaborative and able to build trust quickly. Excellent communicator with strong written and verbal presentation skills. Analytical mindset with the ability to spot trends and opportunities. Energetic, proactive, and solutions-focused. Location HSO offices are located in Manchester, Glasgow, and Reading.This is a hybrid role, with flexibility to work remotely. Travel to client sites and HSO offices will be required for relationship building and key meetings. Salary We offer a competitive, market-aligned salary that reflects the skills and experience of each candidate. The salary package will be discussed during the interview process and will be based on current market benchmarks for similar roles, as well as the individual’s qualifications and experience. Eligible employees may also receive performance-based bonuses and can participate in our extensive benefits programme. Benefits Included: Paid Holidays Pension Healthcare Dental Life Insurance Tonic Wellbeing HSO Perkz Flexible working (when required and agreed)
GB Manchester
Consulting & Advisory
D365 CE Technical Lead
About HSO HSO is a leading global provider of enterprise business solutions and a trusted Microsoft Solutions Partner. Founded in 1987, HSO delivers digital transformation through Microsoft Dynamics 365, Power Platform, Azure, and other Microsoft technologies, helping clients achieve sustainable success. We combine deep industry expertise with technological innovation to create long-term value for our clients across sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government. HSO has been voted in the UK’s Top 10 Best Large Companies to Work For for the last three years running and is proud to have been named D365 Finance Microsoft Partner of the Year and finalist for D365 Sales & Marketing. People join and stay at HSO because we care - about adding value to our customers, delivering what we promise, striving to improve ourselves, being inclusive, and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different from other Microsoft partners. Caring about our people, customers, and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Purpose To deliver application technical consultancy, implementation services, training and support to customers, prospective customers and operational process as required. To work in all areas of project lifecycle from RFP and Tender through to Implementation and support, with responsibility for technical solution design, delivery, and deployment. Reporting to D365 CE Services Director Key Responsibilities: Work closely with Technical Architect to deliver the technical solution that fits with overall technical design. Define project Application Lifecycle Management (ALM) strategy. Manage DevOps: repositories, branching, solutions, build and release pipelines. Ownership of complex development items: C# plugins, JavaScript, PCF controls, and custom pages. Perform Tech design and customisation/code review/QA ensuring best practice coding standards are met. Identification and resolution of performance bottlenecks. For large projects, allocate development work to developers, manage development team on daily basis. Manage application issues both related to standard and bespoke code. Making sure that development satisfies the customer’s functional, technical and business requirements (FDDs & IDDs). Production of Technical Design Documents. Management and definition of environment landscape to fit project needs. To attend weekly project update call and give development update to wider project team. To be an active member of the HSO CE Services Team focused on implementing D365 solutions at our customers. This includes engaging with external customers to understand and shape requirements to achieve desired business outcomes. To support sales and the pre-sales team to ensure workable solutions for prospects are being promoted. Owns technical delivery on projects, with the ability to deep dive into the technical inquiries on proposed solution. To produce architecture and design documentation to agreed HSO standards. To understand the HSO project delivery methodology and apply this implementation approach to all HSO Projects. To work closely with project teams and act as a point of reference/escalation during the implementation, particularly through go-live advising/improving on scalability and performance of the solution. Act as a Technical lead and mentor colleagues to share knowledge. Plan and execute wave release updates. Experience and Skills Essential Solid experience on Dynamics 365 Customer Engagement Apps and Power Platform. Acted as a Technical Lead in at least 3 successful Dynamics CRM projects. Adept at Business Requirement Analysis Adept at working with functional consultants to translate business needs into viable technical solutions. Effectively communicating complex technical concepts, constraints, and solutions to both technical team members and non-technical stakeholders. Solid understanding and design of Environment Architecture. Good understanding of implementation methodologies. Exam passes for relevant Dynamics 365 Customer Engagement technical certifications. Practical knowledge of Dynamics 365 Customer Engagement tables, workflows, Power Automate, customisation and configuration. Desirable Experience of data and application integration to and from Dynamics 365 Customer Engagement. Knowledge of data migration options and processes. Knowledge of other technologies which are complementary to the core Dynamics 365 Customer Engagement solution. Knowledge of ‘Dual Write’ integration framework for integrating Dynamics 365 Customer Engagement with Dynamics 365 Finance & Operations. Key Competencies Excellent communication skills including written, verbal (online meetings), and face-to-face. Critical thinking and problem-solving skills. Planning and organising. Decision-making. Team player. Ambitious for personal development, to take personal ownership and to contribute to the continued success of HSO. Location Based where appropriate whether on client site or in the office or working from home.
CA Toronto
ERP & CRM (e.g. D365 F&O, D365CE)
Product Manager - HSO Studio
Description At HSO, we’re looking for a Product Manager to join HSO Studio - our global product development team. HSO Studio is where ideas become impact: a collaborative, forward-thinking environment where we design and build cutting-edge Microsoft-based solutions that drive business transformation for customers worldwide. As part of this dynamic team, you’ll have the opportunity to solve complex problems creatively, shape industry-leading products, and work with an exceptionally talented global group of engineers, designers, and product experts. In this role, you will help define and deliver the vision, strategy, and roadmap for a portfolio of global products. You will work closely with a Senior Product Manager, who provides strategic oversight across our Professional Services CRM and Power Platform/CE product suite. This position offers a strong growth trajectory, with the potential to step into a product leadership role in the future. As a Product Manager, you’ll collaborate with industry leaders, product marketing, business development teams, Microsoft, and key strategic customers to deliver solutions that drive measurable business impact. You will also help elevate the maturity of our product development organization by applying your experience in effective product management practices, engineering methodologies, and modern ways of working. Key Responsibilities Market & Customer Insights Partner with industry leaders, business development, marketing, and Microsoft to shape go-to-market strategies. Gather feedback from customers and internal teams to identify customer needs and to validate early designs. Use data-driven insights to inform product decisions and strategy. Product Strategy & Roadmap Define and communicate a clear product vision aligned with customer needs and business goals. Build and prioritize the product roadmap collaboratively with stakeholders. Recommend innovative ideas based on market validity, customer value, and technical feasibility. Work with Product Marketing and Support to create collateral for education, sales enablement, and adoption. Identify and define new product features and functionalities that solve customer problems. Strategic Direction for Development Translate roadmap priorities into actionable requirements and user stories for the Product Architect and developers. Ensure the product development team is focused on designing, building, testing and releasing against strategically prioritized product roadmap. Track progress, manage backlog prioritization, and address issues to ensure successful releases. Deliver Business Value Monitor pipeline and financial performance, adjusting strategy as needed. Drive profitability and growth for assigned products globally. Prepare business cases for continued investment and resource planning. Requirements Bachelor’s degree or equivalent. 3+ years’ experience working in cross-functional, globally distributed product development teams and/or engineering teams. Experience with CRM product development - preferably Dynamics 365 Customer Engagement. Familiarity with Microsoft technology stack (Azure, Dynamics 365, Power Platform). Proven ability to collaborate with engineers, business leaders, and customers. Experience in customer-facing roles with a focus on problem-solving and innovation. Strong understanding of modern product discovery and delivery techniques; proficiency in DevOps tools. Experience in professional services industries. Strategic thinker with strong business acumen and data-driven decision-making skills. Demonstrated ability to manage budgets and drive revenue growth. Willingness to travel occasionally across global regions (North America, Europe, and India). Benefits Competitive salary and benefits package. Opportunity to lead product development at the forefront of Microsoft innovation, building cutting-edge tech products that drive business transformation. Opportunity to work with a talented and dynamic global team. Professional growth and development opportunities.#LI-MH1
NL Amsterdam
Marketing & Communications
Global Performance Marketing Manager (Paid Media)
Description At HSO, we’re looking for a Global Performance Marketing Manager to drive growth through paid digital campaigns across multiple channels worldwide. This is a hands-on role for someone with solid experience running and optimizing campaigns across search, social, display, and newer platforms. The ideal candidate will be comfortable building and managing multiple campaigns, analyzing data, and making smart recommendations to improve ROI, pipeline, and customer acquisition. Strong knowledge of PPC, paid social, and conversion optimization is essential. Key Responsibilities: Develop and execute paid media strategies to drive lead generation, pipeline creation, brand awareness, and customer acquisition. Plan, execute, and develop paid media campaigns across platforms such as Google Ads, Microsoft Ads, Meta (Facebook & Instagram), LinkedIn, YouTube, and other programmatic tools. Manage and run multiple campaigns simultaneously across different markets for regionally disperse teams. Optimize campaigns through A/B testing, bid adjustments, audience segmentation, and ad copy enhancements. Monitor and report on key metrics such as ROAS, CTR, CPC, CPA, pipeline contribution, and revenue impact. Conduct market, keyword, and audience research to identify new growth opportunities and improve targeting strategies. Collaborate with creative, brand, demand generation and local marketing teams, to align performance marketing with wider campaigns and messaging. Manage budgets and allocate spend efficiently to maximize ROI. Provide detailed campaign reports, insights, and recommendations to stakeholders. Stay up to date with the latest paid media trends, platform updates, competitor activity and industry best practices. Requirements 5+ years’ experience managing multi-channel paid campaigns at scale (global or multi-market experience strongly preferred). Proven track record of driving measurable business results (pipeline, revenue, ROAS, ROI, etc.) through paid media. Hands-on proficiency in Google Ads, YouTube Ads, Meta Business Suite, LinkedIn Campaign Manager, and other programmatic platforms. Knowledge of SEO principles and how they integrate with paid media strategies . Experience working with multiple clients and campaigns simultaneously. Experience managing large campaigns in multiple international markets. Strong analytical skills and experience working with data to drive decisions and interpret insights. Knowledge of audience targeting, retargeting strategies, and lookalike audiences. Experience with CRO, landing page optimization, and working with web/UX teams. Benefits Growth & Development We offer professional freedom, flexibility, and a clear path for career development. Collaborative Culture Join a supportive, open environment where colleagues are always ready to help. Career Opportunities We recognize your talents and ambitions, and we’ll help you grow into your next role. Attractive Compensation Enjoy a competitive salary, laptop, mobile phone, flexible incentive plan, and a modern, collaborative space. Ready to Apply? If you’re excited about this opportunity and want to make an impact in a global marketing team, we’d love to hear from you. Apply now—your first interview could be just around the corner!
GB Manchester
ERP & CRM (e.g. D365 F&O, D365CE)
Junior Delivery Manager - Optimisations
About HSO HSO Success and Ambition HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for in 2021, 2022, and 2023. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. PURPOSE OF THE ROLE Responsible for supporting delivery and senior delivery manager in managing a portfolio of customers and optimisations/enhancements against a set of customer-agreed operational and financial targets, as well as managing your own backlog of work and customers. To provide support in planning, resourcing, direction, focus, communication and results on behalf of the Delivery team in Optimisation projects that leads to excellent feedback from Customers based on accurate and timely reporting. Overview of Key Responsibilities Processes Play a key role within ‘HSO Managed Services’ to ensure a first-class service is delivered to new and existing Customers. Ensure that all assigned small, medium and large Optimisations are delivered to customers on time and within budget, ensuring that required PSC levels are maintained at all times. Ensure that all invoicing is completed to a timely and accurate standard, ensuring that any potential overruns in budgets are flagged at an early stage and fully approved by the customer ahead of formal invoicing. Use the MSFT DevOps application to capture all ongoing tasks and updates internally, and other systems as required to ensure communication with the customer is regular and accurate. Carry out additional duties as may occur from time to time as instructed and agreed by the Managed Services Team Lead. In all activities, ensure timely completion of internal process and requirements as per the Company Handbook and operate in such a manner as to conform to the Company’s Quality System. Operate to HSO ISO27001 and GDPR policies and procedures. Always represent HSO in a professional and positive manner, to always adhere to health and safety policy and any other requirements relating to care of equipment. Ensure releases for customer are done in line with other HSO and customer activities. Project & Stakeholder Management Ensure any concerns around quality of deliverables are captured and escalated so as to be clear with customers around potential impact on timescales and financials. Ensure any changes in plans or delivery are explained to customers to ensure expectations are set and met. Produce and own a resourcing plan to fulfil upcoming tasks in the most cost-efficient manner available. Lead regular alignment calls with delivery teams for progress updates. Complete real-time reporting for use with team colleagues, customers and Senior Management. This will include the need to capture hours utilised against ongoing project and profitability of services. Be available as a point of contact for optimisations projects where required. Take ownership of ongoing communication and work with other Managed Services teams to work to resolve issues. Be involved within the Change process on behalf of Customers, ensuring that scheduled changes are progressing as required and stakeholders are kept up to date. Ensure any changes being deployed through a live, Production environment are presented and approved at CAB ahead of any formal deployment. Contribute, where possible, in the development and management of DevOps and other MS systems in order to help provide accurate KPI’s regarding time to deliver estimates, work orders and delivery of programmes of work to customers. Visibility and Representation Carry out additional duties as may occur from time to time as instructed and agreed by the Managed Services Senior Leadership Team (SLT). Act as an advocate for Managed Services to the organisation. Raise any areas of concerns to the relevant roles in managed services (project dependent) and line manager in a timely manner. Work with the PMO team to ensure that timesheet codes are available for HSO employees for all customer projects including tasks to be completed. Requirements Essential EXPERIENCE AND SKILLS Previous experience in a project office/project delivery role. Project Management qualification (preferred). Strong Microsoft Office skills, including Microsoft Project. The ability to work in a busy environment and remain calm under pressure. The ability to work well within a team and develop good relationships with stakeholders, both internally and externally. High degree of self-motivation. Ability to work to tight timescales. Good communication and facilitation skills. Exposure to and use of project management methodologies and lifecycle (ability to hold meaningful conversations with PMs and be prepared to challenge where necessary). KEY COMPETENCIES Commercial awareness. Clear verbal, written and listening communication. Critical thinking and problem-solving skills. Proven planning and organisation of multiple workstreams. Able to make a situational decision. Will deliver work through others. Able to work independently or in a remote or face to face team. Negotiation skills. Conflict management skills.
GB Manchester
Customer Success / Support
D365 Support Consultant
PURPOSE OF THE ROLE You will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO Customer base according to SLA and Customer Contractual requirements. REPORTING LINE As part of the Support Team, you will report to a Support Team Lead. JOB FUNCTION Ensure all support tickets are effectively managed with minimum disruption to the client. Support issues are responded to and resolved/plan established within agreed timescales. Provide regular feedback to customers regarding the progress of support ticket status. Test own allocated developments/fixes before delivering to customers. Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts’. Build great relationships and become a Trusted Advisor to your owned customers. Work as part of a the wider Managed Services team. Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines. Contribute to HSO's knowledge base by documenting and participating in internal training and knowledge-sharing programs. Requirements Essential Dynamics AX or D365 Finance & Operations configuration experience. Must have a logical mind set and the ability to trouble shoot complex issues. Desirable One or more specialist Microsoft Dynamics 365 competency would be a distinct advantage Manufacturing/Production knowledge Retail/Commerce Finance /Projects Supply Chain Management Service Management Asset Management Professional Services Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services. ITIL Certification. PERSONAL QUALITIES Excellent communication and customer interaction skills. Ability to work under pressure and meet agreed targets. Learn and keep up to date with industry-specific functionalities within D365 F&O or D365 CE relevant to customer engagements. Demonstrate a collaborative, supportive, and inclusive attitude on Support Projects. Self-motivated individual. LOCATION Our offices are based in Sale (Manchester), Reading or Glasgow. This role is a Hybrid Working role working mostly remote and meeting once per month in our Manchester office. HOURS Normal office hours are 0900 to 1800. (With one hour for lunch) There may also be occasions when you will be required to work at other times: You may be asked to assist with covering the Service Desk Standard hours of Monday to Friday 08:00-18:00.
NL Amsterdam
Low code (e.g. Power Platform, OutSystems)
Xurrent Application Administrator
At HSO, we’re on a mission to empower our teams with smart, scalable systems that help us serve our clients better and faster. As our new Xurrent Application Administrator, you’ll become a key member of our Business Systems team, working at the heart of a major transformation. Xurrent (4me) is our new internal service management platform, designed to streamline operations and elevate the support we provide to our clients. In this role, you won’t just be maintaining a system—you’ll be shaping how over 300 colleagues in our Managed Services team interact with it daily. You’ll work closely with business stakeholders to tailor the platform to real-world needs, ensuring it evolves in step with our services. With a high degree of autonomy, you’ll have the opportunity to take ownership of the platform and play a central role in how effectively we deliver value to our clients. As a Xurrent Application Administrator at HSO, you will play a pivotal role in our dedicated IT team and responsible for configuring and maintaining the Xurrent Service Management Platform. You will collaborate with business owners to implement new services and ensure up-to-date documentation and training for users. Your key responsibilities and tasks in this role will include: User and Role Management: Oversee the creation, modification, and management of user accounts and roles to ensure secure and efficient access control. Service Management Configuration: Design, configure, and optimize service management processes and workflows to enhance operational efficiency. Automation: Develop and implement automations to streamline repetitive tasks and improve system performance. CMDB Management: Set up, maintain, and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date asset information. Self-Service Portals: Create and manage intuitive self-service customer portals to enhance user experience and reduce support workload. Requirements Experience with Service Management (e.g., ITIL, USM) and related processes is essential. Proven track record of working in a SIAM (Service Integration and Management) environment Ability to manage multiple service providers and integrate their services into a cohesive and efficient service management system. Ability to translate business needs into technical solutions. Affinity with IT and experience in configuring web applications. Previous working experience with the Xurrent (4me) platform is preferred Analytical, eager to learn, and a team player. Benefits About HSO:We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 30 offices across the Americas, Europe, Australia and Asia. Why Choose HSO? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents and ambitions. Fun and success You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure! Freedom and responsibility You get a lot of freedom and flexibility to organise your workdays, especially to shape your career. Do you want to be part of a fast-growing company and work with many international colleagues? Then you can apply immediately! #LI-DI
MK Remote
Marketing & Communications
Marketing Ops & Lead Management Coordinator (Part-Time Contract)
At HSO, we’re looking for a Marketing Operations & Lead Management Coordinator to support our global marketing and sales efforts by managing the flow of inbound leads from various channels. In this role, you will play a key role in managing the global flow of inbound leads from various channels. You’ll own the lead qualification, follow-up, and routing process, and collaborate closely with Sales and Marketing teams across business units to ensure every opportunity is properly pursued and tracked. This is a part-time position (16–20 hours/week) for an initial duration of 3–5 months, with the potential to evolve into a full-time role and expand to include special projects as the needs of the Global Marketing Team grow. It’s an excellent opportunity for someone looking to gain hands-on experience at the intersection of sales operations, marketing operations, and Microsoft’s partner ecosystem—while growing alongside a dynamic and scaling team. About HSO At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale. Key Responsibilities Own the lead flow process for all inbound leads from Global channels, such as website forms and global campaigns, including initial qualification, follow-up, and routing to business units. Monitor and manage inbound leads from other sources, such as Microsoft AppSource and Partner Center, ensuring timely follow-up by business units to prevent expiration or decline. Collaborate with Sales and Marketing teams to accurately track lead outcomes within CRM and improve the lead-handling process. Assist with marketing operations tasks, including campaign tracking, lead source attribution, basic reporting, and process documentation. Support cross-functional special projects and evolving operational needs, with opportunities to take on expanded responsibilities as the role grows. Requirements Proven experience in software marketing, demand generation, and sales enablement. Strong administrative and operational skills with deep understanding of lead flow processes and CRM/marketing automation platforms. Excellent communication, project management, and cross-functional collaboration skills. Experience with Microsoft Dynamics 365 CRM and Customer Insights - Journeys is a plus. Experience with AppSource, Partner Center, and Microsoft co-sell programs is a plus. Bachelor's degree in marketing, business, or related field. Strong English communication skills.
MK Skopje
Customer Success / Support
24/7 Customer Service Engineer
Description Are you a dedicated Customer Service Engineer ready to support global clients around the clock? HSO is seeking a skilled and proactive 24/7 Customer Service Engineer to join our support team. In this role, you will provide technical assistance and issue resolution for Microsoft Dynamics 365 solutions, ensuring continuous service availability and customer satisfaction. You will work in a rotating shift schedule to deliver high-quality support across multiple time zones. About HSO At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. Responsibilities Provide timely and effective responses to client issues, ensuring concerns are addressed with urgency and care. Demonstrate empathy and professionalism to assure customers their challenges are being taken seriously. Deliver and support international implementations of Microsoft Dynamics 365 Finance & Operations (formerly AX). Provide business and application consulting services to clients across various industries. Design and develop high-quality, scalable, and sustainable solutions tailored to client needs. Meet and exceed customer expectations through strong business acumen, technical expertise, and professional conduct. Identify potential risks in projects and proactively mitigate or communicate them as needed. Maintain clear and consistent communication with stakeholders through formal and informal updates. Represent HSO Global Services with integrity, professionalism, and a positive attitude at all times. Proactively advise clients on industry best practices to enhance business performance. Work in a rotating three-shift schedule (day, evening, and night) to ensure uninterrupted 24/7 support across global time zones. Requirements University degree in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering, Management, Computer Science, Information Science, or a related field. Strong desire to learn and grow professionally. Self-motivated with a drive to challenge yourself and improve continuously. Experience with ERP systems, preferably Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX (a plus). Proven ability to communicate effectively across all levels of an organization in customer-facing roles. Solid understanding of business requirement analysis, process mapping, modeling, and documentation. Exposure to pre-sales activities is an advantage. Excellent command of professional English, both written and verbal. Willingness and ability to work in a rotating shift schedule. Benefits Competitive Compensation and Bonus Package: Receive a competitive salary aligned with your experience and a performance-based bonus to recognize your achievements and contributions; Private Healthcare Insurance: Your health and well-being are important to us. Enjoy comprehensive private healthcare coverage to ensure your well-being and access to high-quality medical care when needed; Hybrid Work Environment: Benefit from a flexible hybrid work model that allows you to balance time between the office and home, optimizing productivity and work-life harmony; Innovative Office and Inspiring Culture: Thrive in our vibrant, centrally located office, equipped with cutting-edge technology to enhance your workday. Enjoy a positive workplace culture that fosters collaboration, creativity, and continuous professional development; International Teams and High-Scale Projects: Collaborate with international teams on large-scale projects for leading corporations, gaining valuable experience and advancing your career; Connect, Grow, and Develop: Engage in our Tech Updates sessions and informal team events that build a strong sense of community and make work enjoyable. Plus, take advantage of comprehensive learning and development opportunities, including access to the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your professional growth and certification goals; Sports Subscription: Keep active and energized with our Sportmaster subscription, offering you access to top-notch fitness facilities and activities to support your health and well-being; Vacation Days: Recharge and unwind with 23 days of vacation, giving you ample time to relax and pursue your passions outside of work;
NL Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Dynamics 365 CE Field Service Consultant
Position: International Dynamics 365 CE Field Service Consultant Department: Customer Engagement Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation are only available within the Netherlands. What is your goal? As a Dynamics 365 CE Field Service Consultant, you will lead international implementations, helping clients optimize service operations through Microsoft technology. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Work on Dynamics 365 CE & Power Platform projects across the globe. Take the next step! Key Responsibilities Deliver and implement the latest Microsoft technologies, such as Dynamics 365 CE & Power Platform internationally; Deliver high-quality business and software application services to clients. The creation of high-quality and sustainable client solutions. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Measure customer expectations of business knowledge, skills and behavior. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Participation in pre-sales activities as requested. Always represent HSO International professionally and positively. Advise customers on industries’ best practices proactively rather than passively. When do we match up? You are... You are ambitious and eager to learn. You are fluent in English, both spoken and written; other languages such as French, German, Spanish and Italian are a big plus. You have good communication skills, and you are creative in solving problems. You have strong analytical skills, and you are proactive. You are customer-oriented, not afraid of taking responsibility and able to work independently. You are a team player who can easily fit into a vibrant international team of colleagues from different cultures and locations. You are willing to take an extra challenge to work and travel for international projects worldwide. You have... University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or comparable education. At least 2-3 years of professional experience with Microsoft Dynamics 365 CRM / Customer Engagement, ideally in an international environment. Experience in field service and customer service, service desk, case management, queues, dispatching, knowledgebase, contracts / SLAs and customer service, as well as field service planning, inventory and assets management; At least completed two field service implementations. Experience as a consultant on at least 1 international end-to-end CRM implementation – preferable with intercontinental rollouts. Preferred pre-sales experience. Strong presentation and demonstration skills. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - D365 CE & Power Platform (Technical) Solution Architect
Position: Dynamics 365 CE & Power Platform (Technical) Solution Architect Department: CE & Power Platform Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship and relocation are only available within the Netherlands. What is your goal? As a Dynamics 365 CE & Power Platform Technical Solution Architect, you will design and deliver innovative customer engagement solutions using Microsoft Dynamics 365 CE, Power Platform, and Azure services. Your goal is to define the best strategy for digital transformation, lead technical architecture design, and ensure seamless integration across systems. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Conducting envisioning discovery workshops and architecture design workshops. Making technology choices aligned with architectural requirements. Preparing and defining architecture designs, guiding business transformation and business-value approach. Providing proactive support in program/project delivery, anticipating issues and working alongside the delivery teams. Understanding the customer's operational landscape and leveraging it for architecture validation. Staying informed about evolving business technology trends to shape long-term strategic roadmaps and the feasibility of these in supporting our customers. Optimizing business processes for greater efficiency and effective technology deployment. Undertaking business process design and documentation. Facilitating agile, innovative projects alongside the main program. Developing and updating internal tools and best practices for the Project team. When do we match-up? You are... You are ambitious and eager to learn; You are fluent in English, both spoken and written; other languages such as French, German, Spanish and Italian are a big plus; You have strong analytical skills and you are proactive; You have good communication skills and you are creative in solving problems; You are customer-oriented, not afraid of taking responsibility and able to work independently; You are a team player who can easily fit into an international vibrant team of colleagues from different cultures and locations; You are willing to take an extra challenge to work and travel for international projects all over the world. You have... University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or a comparable education. At least 8 years of CRM experience – Microsoft Dynamics 365 CE or earlier versions of Dynamics CRM preferably. Experience as an architect on at least 4 international end-to-end CRM implementations – preferable with intercontinental rollouts. Adept at Business Requirement Analysis and Architecture Design Good written and verbal communication skills Strong understanding of the concepts of modern technology Expert level in Microsoft D365 ecosystem and suite of solutions Broad understanding of all the elements of the Microsoft technology platform. Preferred pre-sales experience. Excellent presentation and demonstration skills. Excellent coaching and mentoring skills. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE
Why work at HSO?
At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.
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Collaborative
At HSO we enjoy a culture of collaboration and support and a collaborative hybrid working model where we team flexibly with purpose at the heart of our working arrangements. We use teamwork not just to meet challenges, but to also promote one another’s success.
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Ever-Evolving
We believe strongly in our values of always learning, always evolving and not standing still. HSO is dedicated to the ongoing professional development of people starting with the training and certification of our early career starters through to supporting senior experienced professionals.
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Value Driven
Our values and culture are attractive to people who want to work with value-driven teams around the world. Collaborating with colleagues and clients who are experts in their field provides an exceptional opportunity in your career to be continuously upskilling and expanding your knowledge and talent for accelerated learning and career progression.
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Entrepreneurial
At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.