Life at HSO
Touseef Zafar
Chief Technical Officer, HSO
IT Administrator - Manchester Based
Manchester, GB
Customer Success / Support
Full-Time
IT Administrator - Manchester Based
Manchester, GB
Customer Success / Support
Full-Time
Role introduction
About HSO
HSO is a leading global provider of enterprise business solutions and a trusted Microsoft Solutions Partner. Founded in 1987, HSO delivers digital transformation through Microsoft Dynamics 365, Power Platform, Azure, and other Microsoft technologies, helping clients achieve sustainable success.
We combine deep industry expertise with technological innovation to create long-term value for our clients across sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government.
HSO has been voted in the UK’s Top 10 Best Large Companies to Work For for the last three years running and is proud to have been named D365 Finance Microsoft Partner of the Year and finalist for D365 Sales & Marketing.
People join and stay at HSO because we care - about adding value to our customers, delivering what we promise, striving to improve ourselves, being inclusive, and having fun.
The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different from other Microsoft partners. Caring about our people, customers, and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.
Job Description: IT Administrator
Team: Internal Systems & Security (UK & Global Operations)
Role Type: Support & Infrastructure
Role Overview
Working as a key member of the UK IT team while collaborating closely with our Global IT function, you will provide first and second-line support to staff across the business. This role is a hybrid of end-user support, infrastructure maintenance, and security operations. You will champion the use of modern technology—including AI assistants—and ensure our global workforce stays connected and secure.
Key Responsibilities
Support & Service Delivery
- Service Desk Management: Monitor and resolve tickets via our IT Service Management (ITSM) platform, ensuring accurate logging and timely updates.
- Global Collaboration: Work alongside international IT counterparts to resolve cross-regional issues, support global projects, and ensure consistent service delivery across time zones.
- End-User Support: Assist staff via phone, Teams, email, and walk-ups, troubleshooting issues with Windows/Mac OS, Office 365, and mobile devices in a courteous and supportive manner.
- Onboarding: Prepare laptops (via Autopilot/Imaging) and mobile devices for new starters, ensuring a seamless "Day 1" experience for both local and remote employees.
Infrastructure & Security
- Identity Management: Administer user accounts, groups, and permissions using Active Directory and Microsoft Entra ID (Azure AD).
- Security Monitoring: Monitor alerts within Microsoft Defender and 365 Compliance centers, triaging basic threats and escalating complex security incidents to the Information Security Manager.
- AI & Innovation: Act as a champion for new tools, including supporting the adoption of Microsoft Copilot and other AI-assisted technologies, helping staff understand how to use them safely and effectively.
- Asset Lifecycle: Manage the IT asset register, including purchasing requests, stock maintenance, and the secure disposal/recycling of retired hardware (WEEE compliance).
Projects & Maintenance
- Documentation: Contribute to the maintenance of the IT knowledge base, network documentation, and asset registers.
- Maintenance: Assist with the patching, upgrading, and maintenance of the IT and IS infrastructure (Server/Cloud).
- Policy Implementation: Work with the Information Security Manager to roll out new software controls, policies, and data protection measures.
- Data Protection: Ensure all administrative tasks (such as user creation and asset disposal) adhere to GDPR regulations, and support the wider team in delivering IT compliance initiatives.
- Audit Assistance: Support the IT Manager in delivering compliance projects (including ISO 27001, ISO 9001, and emerging AI governance standards). This will involve gathering audit evidence, checking logs, and ensuring registers are audit-ready.
Personal attributes
- Global Mindset: Ability to work effectively within a distributed global team and communicate with colleagues from diverse cultural backgrounds.
- Problem Solving: Excellent diagnostic skills with a patient, methodical approach to troubleshooting.
- Communication: The ability to explain technical concepts (including AI and Cloud functions) to non-technical users clearly.
- Adaptability: A keen interest in emerging technologies (specifically AI and Automation) and a willingness to learn new platforms quickly.
- Autonomy: Ability to prioritize tasks and work independently when required, taking ownership of tickets through to completion.
Technical Knowledge
Mandatory
- Identity Management: Strong knowledge of Active Directory and Microsoft Entra ID (formerly Azure AD).
- Microsoft 365 Administration: Experience managing Exchange Online, Teams, and SharePoint permissions.
- Networking Fundamentals: Experience of TCP/IP, DNS, DHCP, and VPN technologies.
- Hardware Support: Proficiency in troubleshooting Laptops, Desktops, and Peripherals.
Desirable
- App & Bot Development: Experience creating internal apps, flows, or chatbots using Microsoft Power Platform (Power Apps, Power Automate) or Microsoft Copilot Studio.
- AI Literacy: Familiarity with Generative AI tools (e.g., ChatGPT, Microsoft Copilot) and prompt engineering basics.
- Endpoint Management: Experience with Microsoft Intune / Endpoint Manager for device deployment.
- Cloud Infrastructure: Basic understanding of Microsoft Azure resources.
- Automation: Knowledge of PowerShell scripting to streamline repetitive tasks.
- Security: Basic experience with Firewall administration or Anti-Virus consoles.
Apply now!
Fill out the form below, include your resume and we will get in touch with you shortly.
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About HSO HSO is a leading global provider of enterprise business solutions and a trusted Microsoft Solutions Partner. Founded in 1987, HSO delivers digital transformation through Microsoft Dynamics 365, Power Platform, Azure, and other Microsoft technologies, helping clients achieve sustainable success. We combine deep industry expertise with technological innovation to create long-term value for our clients across sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government. HSO has been voted in the UK’s Top 10 Best Large Companies to Work For for the last three years running and is proud to have been named D365 Finance Microsoft Partner of the Year and finalist for D365 Sales & Marketing. People join and stay at HSO because we care - about adding value to our customers, delivering what we promise, striving to improve ourselves, being inclusive, and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different from other Microsoft partners. Caring about our people, customers, and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Purpose To deliver application technical consultancy, implementation services, training and support to customers, prospective customers and operational process as required. To work in all areas of project lifecycle from RFP and Tender through to Implementation and support, with responsibility for technical solution design, delivery, and deployment. Reporting to D365 CE Services Director Key Responsibilities: Work closely with Technical Architect to deliver the technical solution that fits with overall technical design. Define project Application Lifecycle Management (ALM) strategy. Manage DevOps: repositories, branching, solutions, build and release pipelines. Ownership of complex development items: C# plugins, JavaScript, PCF controls, and custom pages. Perform Tech design and customisation/code review/QA ensuring best practice coding standards are met. Identification and resolution of performance bottlenecks. For large projects, allocate development work to developers, manage development team on daily basis. Manage application issues both related to standard and bespoke code. Making sure that development satisfies the customer’s functional, technical and business requirements (FDDs & IDDs). Production of Technical Design Documents. Management and definition of environment landscape to fit project needs. To attend weekly project update call and give development update to wider project team. To be an active member of the HSO CE Services Team focused on implementing D365 solutions at our customers. This includes engaging with external customers to understand and shape requirements to achieve desired business outcomes. To support sales and the pre-sales team to ensure workable solutions for prospects are being promoted. Owns technical delivery on projects, with the ability to deep dive into the technical inquiries on proposed solution. To produce architecture and design documentation to agreed HSO standards. To understand the HSO project delivery methodology and apply this implementation approach to all HSO Projects. To work closely with project teams and act as a point of reference/escalation during the implementation, particularly through go-live advising/improving on scalability and performance of the solution. Act as a Technical lead and mentor colleagues to share knowledge. Plan and execute wave release updates. Experience and Skills Essential Solid experience on Dynamics 365 Customer Engagement Apps and Power Platform. Acted as a Technical Lead in at least 3 successful Dynamics CRM projects. Adept at Business Requirement Analysis Adept at working with functional consultants to translate business needs into viable technical solutions. Effectively communicating complex technical concepts, constraints, and solutions to both technical team members and non-technical stakeholders. Solid understanding and design of Environment Architecture. Good understanding of implementation methodologies. Exam passes for relevant Dynamics 365 Customer Engagement technical certifications. Practical knowledge of Dynamics 365 Customer Engagement tables, workflows, Power Automate, customisation and configuration. Desirable Experience of data and application integration to and from Dynamics 365 Customer Engagement. Knowledge of data migration options and processes. Knowledge of other technologies which are complementary to the core Dynamics 365 Customer Engagement solution. Knowledge of ‘Dual Write’ integration framework for integrating Dynamics 365 Customer Engagement with Dynamics 365 Finance & Operations. Key Competencies Excellent communication skills including written, verbal (online meetings), and face-to-face. Critical thinking and problem-solving skills. Planning and organising. Decision-making. Team player. Ambitious for personal development, to take personal ownership and to contribute to the continued success of HSO. Location Based where appropriate whether on client site or in the office or working from home.
GB Manchester
Customer Success / Support
D365 Support Consultant
PURPOSE OF THE ROLE You will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO Customer base according to SLA and Customer Contractual requirements. REPORTING LINE As part of the Support Team, you will report to a Support Team Lead. JOB FUNCTION Ensure all support tickets are effectively managed with minimum disruption to the client. Support issues are responded to and resolved/plan established within agreed timescales. Provide regular feedback to customers regarding the progress of support ticket status. Test own allocated developments/fixes before delivering to customers. Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts’. Build great relationships and become a Trusted Advisor to your owned customers. Work as part of a the wider Managed Services team. Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines. Contribute to HSO's knowledge base by documenting and participating in internal training and knowledge-sharing programs. Requirements Essential Dynamics AX or D365 Finance & Operations configuration experience. Must have a logical mind set and the ability to trouble shoot complex issues. Desirable One or more specialist Microsoft Dynamics 365 competency would be a distinct advantage Manufacturing/Production knowledge Retail/Commerce Finance /Projects Supply Chain Management Service Management Asset Management Professional Services Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services. ITIL Certification. PERSONAL QUALITIES Excellent communication and customer interaction skills. Ability to work under pressure and meet agreed targets. Learn and keep up to date with industry-specific functionalities within D365 F&O or D365 CE relevant to customer engagements. Demonstrate a collaborative, supportive, and inclusive attitude on Support Projects. Self-motivated individual. LOCATION Our offices are based in Sale (Manchester), Reading or Glasgow. This role is a Hybrid Working role working mostly remote and meeting once per month in our Manchester office. HOURS Normal office hours are 0900 to 1800. (With one hour for lunch) There may also be occasions when you will be required to work at other times: You may be asked to assist with covering the Service Desk Standard hours of Monday to Friday 08:00-18:00.
US Remote
Human Resources & Talent
HR Business Partner
As an HR Business Partner, you can expect to… Serve as a dedicated, embedded HR partner to an assigned service line, aligning people strategies with business objectives and acting as a trusted advisor to leaders and managers Own the end-to-end performance management lifecycle for your service line, ensuring timely completion of reviews, development plans, and feedback cycles Facilitate calibration sessions to drive consistency, identify high and low performers, and support fair, data-driven talent decisions Partner closely with the Chief People Officer on talent reviews, succession planning, promotion readiness, and identification of high-potential employees Act as the first point of contact for employee relations matters within your service line, advising leaders on conflict resolution, performance improvement, corrective action, and terminations Support employee relations investigations in collaboration with the CPO and Legal, ensuring confidentiality, consistency, and compliance with company policies and employment laws Partner with HR Operations to deliver a seamless onboarding experience, coordinating onboarding plans, buddy assignments, and manager readiness for new hires Review and analyze exit interview feedback, identifying trends and contributing insights to retention and engagement strategies Collaborate with Learning & Development to deploy training initiatives, identify skill gaps, and recommend targeted development opportunities aligned to business needs Translate engagement survey results into actionable, localized plans in partnership with service line leaders Work closely with Resource Management to support workforce planning, utilization, and retention across the service line Act as a liaison for HR programs and policies, clearly communicating corporate initiatives and gathering feedback on adoption and effectiveness Maintain accurate employee data in BambooHR and related systems, ensuring organizational structures, job titles, and employee records remain current and reliable Generate people-related reports and insights for HR leadership and business stakeholders to support informed decision-making Coordinate with Payroll, Benefits, and HR Operations to resolve employee changes, system issues, and process questions efficiently You’re great at… Building trust and credibility with leaders and employees through strong relationships, sound judgment, and consistent follow-through Navigating sensitive conversations with professionalism, empathy, and discretion Balancing strategic thinking with hands-on execution in a fast-paced, professional services environment Applying HR policies and practices consistently while tailoring guidance to real-world business scenarios Analyzing people data and trends to proactively identify risks, opportunities, and solutions Managing multiple priorities with strong organization, attention to detail, and a solution-oriented mindset Partnering cross-functionally with HR Operations, L&D, Resource Management, and leadership teams to drive cohesive outcomes Acting with integrity and accountability while handling confidential and complex employee matters Sound interesting? If so, you’ll have… Bachelor’s degree in Human Resources, Business Administration, or a related field 3–5 years of progressive HR experience, ideally in an HR Generalist or HR Business Partner role Strong working knowledge of performance management, employee relations, and core HR operations Experience supporting leaders in professional services, consulting, or technology-driven environments (preferred) Familiarity with talent reviews, engagement surveys, and succession planning processes Experience using HRIS platforms (BambooHR preferred) and Microsoft Office tools HR certification (PHR, SHRM-CP) is a plus The Perks We offer competitive pay and a comprehensive benefits package designed to support your health, flexibility, and long-term success. Benefits include generous paid time off, medical, dental and vision coverage, flexible spending accounts, a health reimbursement account, and a 401(k) plan with company match. You’ll also work alongside collaborative, driven teammates in a dynamic and growing professional services environment. HSO is an Equal Opportunity Employer.
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind Technical Lead - AI & Copilot | Studio
Role Summary We are seeking a Senior AI & Copilot Developer to design, develop, and deploy AI-driven applications and copilots that enhance productivity, decision-making, and user experiences across Microsoft 365, Dynamics 365, and the Power Platform. You will work closely with architects, functional consultants, and business stakeholders to create scalable, secure, and intelligent solutions that leverage Azure OpenAI, Microsoft Copilot Studio, and other AI technologies. Key Responsibilities Solution Design & Development Architect and implement AI copilots, plugins, and conversational agents within Copilot Studio, Power Platform, and Dynamics 365. Integrate Azure OpenAI, Cognitive Services, and Azure ML models into business applications. Extend copilots with custom connectors, APIs, and plugins for enterprise scenarios. AI/ML Integration Build and fine-tune prompts, retrieval-augmented generation (RAG) pipelines, and knowledge grounding strategies. Implement AI-powered automation (e.g., Power Automate with Copilot). Ensure solutions align with responsible AI principles (bias, security, compliance). Collaboration & Delivery Partner with business and functional teams to translate requirements into AI use cases. Mentor junior developers and contribute to AI best practices. Support pre-sales and client workshops, showcasing AI/Copilot capabilities. Required Skills & Experience Experience: 6–10 years in software development, with at least 2–3 years in AI/Copilot-related solutions. Strong proficiency in: Microsoft Copilot Studio (building copilots, conversation flows, orchestration). Power Platform (Power Apps, Power Automate, Power Virtual Agents). Dynamics 365 CE / ERP integration with Copilot. Hands-on with Azure OpenAI (GPT models), Azure Cognitive Services, Azure ML. Proficiency in C#, .NET, TypeScript/JavaScript, and Python (for AI/ML integration). Solid knowledge of REST APIs, Graph API, Dataverse, and custom connectors. Experience in prompt engineering and RAG for enterprise copilots. Strong understanding of data security, compliance (GDPR), and responsible AI principles. Ability to work in Agile delivery environments and manage stakeholder expectations. Excellent communication, presentation, and leadership skills. Nice to Have Microsoft Certifications: AI-102 (Azure AI Engineer) PL-200 (Power Platform Functional Consultant) MB-260 (Customer Insights – Data Analyst) Experience with multi-modal AI (text, voice, image) copilots. Background in Data & Analytics (Power BI, Synapse, Fabric). Exposure to Generative AI orchestration frameworks (LangChain, Semantic Kernel).
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind - Full Stack Developer – Dynamics 365 CE/CRM
Job Title: Full Stack Developer – Power Platform / Dynamics 365 CE Location: Remote/Hybrid Experience: 6 to 8 years Job Type: Full-time Job Summary We are seeking a Full Stack Developer with strong expertise in React JS and TypeScript, along with hands-on experience in Microsoft Power Platform and Dynamics 365 Customer Engagement (CE). The ideal candidate will be proficient in building scalable front-end components and robust backend integrations using Dataverse, PCF, plugins, and Azure services. Experience with F&O integrations and Project Operations is a plus. Key Responsibilities • Develop and maintain front-end applications and components using React JS and TypeScript • Design and build PCF components leveraging React and TypeScript for Dynamics 365 CE • Develop Custom Pages, Custom APIs, and Dataverse plugins using C# • Implement integrations between Dynamics 365 CE and F&O using Dual-write and Virtual Tables • Build and support integrations using Azure services such as Azure Functions, Azure Service Bus, and Logic Apps • Collaborate with functional and technical teams to translate business requirements into high-quality technical solutions • Follow best practices for performance, security, code quality, and ALM • Participate in code reviews, deployments, and production support Required Skills & Qualifications • Strong hands-on experience with React JS and TypeScript • Solid experience in Dynamics 365 CE / Dataverse • Proven experience in developing: o PCF components o Custom Pages o Custom APIs o Plugins • Strong C# skills for Dataverse plugins and server-side development • Experience with Azure integration services: o Azure Functions o Azure Service Bus o Azure Logic Apps (preferred) • Familiarity with Dual-write and Virtual Tables for F&O integration • Good understanding of Power Platform architecture and ALM practices Good to Have • Experience with Dynamics 365 Project Operations • Exposure to Azure DevOps CI/CD pipelines • Experience working in Agile / Scrum environments Soft Skills • Strong problem-solving and debugging skills • Excellent communication and collaboration abilities • Ability to work independently in a fast-paced environment
US Remote
Sales & Business Development
Microsoft D365 Sales Executive, Professional Services
As a Microsoft D365 Professional Services Sales Executive you can expect to… Position HSO in prospecting, qualifying, consultative selling and closing new business Possess a deep understanding of Microsoft technologies, especially those relevant to the Professional Services sector Develop and manage all phases of the sales cycle including prospecting, qualifying, consultative selling and closing new business Lead introductory meetings with prospects with a consultative sales approach to solve Professional Services client problems and position the value of HSO Develop strategic accounts and execute sales strategies with defined sales plays Utilize a consultative sales approach to solve client problems and position the value of HSO Work proactively and independently as a hunter, developing relationships, driving new business by demonstrating how HSO will meet our clients' business needs Collaborate with delivery and pre-sales teams to ensure proposed solutions align with Professional Services client requirements Working with Marketing and Business Development personnel to help develop lead generation campaigns along with target marketing to specific verticals Utilize your previous Microsoft experience to respond to RFPs and close business You’re great at… Develop and execute measurable sales activities focusing on Microsoft-centric solutions and services Collaborate with the sales team, management, and technical experts to identify target markets Build and maintain strong relationships with existing and prospective Professional Services clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs Identify new business opportunities and proactively generate leads through networking, industry events, referrals, and digital marketing initiatives Develop and nurture a robust pipeline of prospects to achieve and exceed sales targets Leverage your sales knowledge and existing Microsoft ecosystem network to position HSO solutions effectively Manage the end-to-end sales process, including lead qualification, solution scoping, negotiation, and contract close Stay updated on the latest trends, advancements, and competitive landscape as it pertains to Professional Services within the Microsoft ecosystem Sound interesting? If so, you’ll have… Degree in Business, Computer Science, Finance or a related discipline or equivalent education 4+ years of experience in selling Microsoft Business Applications and/or Cloud or related services Prior consulting, business analyst, implementation, or product support experience required, specifically relating to Microsoft Business Solutions Prior sales experience selling Enterprise Solutions, preferably Microsoft Strong and established Professional Services client base within the space Proven ability to navigate difficult conversations and drive effective solutions to business problems with knowledge of pricing tactics and strategies Proven experience in closing business for business applications/technology sales as an Account Executive or Sales Representative in the Professional Services sector Ability to thrive in a dynamic and entrepreneurial environment and to work with a team Ability to travel 30% or more The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO India - Finance Analyst/Executive 3-6 Years
Finance Analyst – Core Finance & Compliance Location: Bangalore (Hybrid)Experience: 3–6 YearsQualification: CA Inter / M.Com / Master’s in Finance Job Summary HSO is hiring strong finance professionals with hands-on experience in core finance, accounting audit & compliance. Key Responsibilities Manage accounting activities: journal entries, reconciliations, AP/AR, month-end closure. Support statutory compliance: GST, TDS, tax filings, audit documentation. Prepare financial reports, dashboards, and analysis. Collaborate with business/project teams for financial accuracy. Work with Advanced Excel and ERP systems (D365 preferred). Skills Required Strong knowledge of accounting & statutory compliance. Advanced Excel; ERP/D365 exposure is a plus. Good communication, analytical thinking, and stakeholder management. Education CA Interns / IPCC M.Com / MBA (Finance) or Master’s in Finance
MK Remote
Cloud & Infrastructure
Contractor – Microsoft Teams Telephony Expert
Are you a Microsoft Teams Telephony Expert ready to shape the future of the digital workplace? At HSO, we’re looking for an experienced External Contractor – Microsoft Teams Telephony Expert with strong expertise in Dynamics 365 Contact Center integration. Contract Type: Project-based, full-time allocation during build and cutover; part-time during hypercare.Location: Remote We are implementing Microsoft Teams Telephony integrated with Microsoft Dynamics 365 Contact Center to deliver a unified, compliant, and analytics-driven voice solution across enterprise users and the Contact Center. The contractor will architect, implement, and operationalize the end-to-end solution, including PSTN connectivity, SBC configuration, routing, policies, analytics, and deep integration with Dynamics 365 Contact Center (voice, routing, and agent experience). Key Responsibilities: Architecture & Design Design end‑to‑end Teams Phone architecture (Calling Plans, Operator Connect, and Direct Routing options) aligned to business, compliance, and cost constraints. Define SBC topology (e.g., AudioCodes, Ribbon) including SIP trunks, media bypass, codecs, and HA/DR. Architect call flows for enterprise users and Contact Center agents; map DID strategy, number portability, and routing requirements. Define integration patterns with Dynamics 365 Contact Center (voice, agent experience, skill/queue configuration, IVR, and routing logic). Produce detailed HLD/LLD, network requirements, firewall rules, QoS/DSCP, bandwidth sizing, emergency calling, location services, and survivability (SBA/SBS options where applicable). Implementation & Configuration Configure Teams Phone policies (voice routing, dial plans, calling policies), number assignment, resource accounts, auto attendants, call queues. Set up SBCs (firmware, certificates, SIP profiles), interop testing with PSTN carriers, failover scenarios, and emergency services (E911) compliance. Implement Contact Center voice integration with Dynamics 365 Contact Center (queues, skills, IVR, agent states), ensuring seamless agent experience in Teams. Script and automate provisioning using PowerShell for Teams, Graph API / Cloud Communications API, and configuration as code where feasible. Configure call recording, retention, legal/compliance policies, and Teams compliance recording integrations (if required). Enable and tune CQD (Call Quality Dashboard) and Call Analytics, set up proactive monitoring and alerting. Testing, Cutover & Hypercare Drive integration testing: unit, system, performance, failover, and user acceptance for enterprise and Contact Center. Execute pilot(s), phased migration approach (numbers & users), and production cutover with rollback plans. Provide runbooks, SOPs, and knowledge transfer to operations; define SLAs and incident workflows. Deliver hypercare support post go‑live, stabilize KPIs, tune routing and policies, and remediate quality issues. Governance, Security & Compliance Ensure alignment with Microsoft 365 governance, Conditional Access, MFA, role-based access, audit, retention, and GDPR considerations. Document emergency calling location management, dynamic E911, and compliance/recording policies. Implement change control, configuration management, and security baseline across SBCs and Teams. Stakeholder & Vendor Management Collaborate with Network, Security, Contact Center Operations, and Dynamics teams. Coordinate with carriers and SBC vendors for interop and number porting. Required Qualifications: 10+ years in enterprise voice/UC; 5+ years with Microsoft Teams Phone (Direct Routing, Operator Connect, Calling Plans). Proven delivery of Teams Telephony integrated with contact center platforms; experience with Dynamics 365 Contact Center (preferred) or equivalent (e.g., Nice, Five9, Genesys) with Teams. Deep expertise with SBCs (AudioCodes/Ribbon), SIP, TLS/SRTP, certificates, media paths, NAT, SBC routing, and HA. Proficiency in Teams Admin (voice routing policies, dial plans, resource accounts), PowerShell (Teams module), Microsoft Graph / Cloud Communications API. Strong knowledge of CQD, Call Analytics, end‑to‑end voice quality troubleshooting. Network fundamentals: QoS/DSCP, VLAN, WAN optimization, firewall/NAT rules, bandwidth dimensioning. Security and compliance: call recording, retention, auditing, role-based access control. Excellent documentation, stakeholder communication, and vendor/carrier coordination. About HSO At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale.
MK Skopje
Cloud & Infrastructure
Microsoft 365 Engineer – Purview Specialist (Contract)
Are you a Microsoft 365 Engineer with deep expertise in Microsoft Purview, ready to help organizations protect and govern their data in a modern digital workplace? At HSO, we’re looking for an experienced External Contractor – Microsoft 365 Engineer (Purview Specialist) to support the design, implementation, and operationalization of Microsoft Purview solutions across enterprise environments. Contract Type: Project-basedLocation: Remote As a Microsoft 365 Engineer focused on Purview, you will design, implement, and operationalize Microsoft Purview solutions to enable secure collaboration, information protection, and regulatory compliance across Microsoft 365 environments. You will work closely with clients to assess compliance and data risks, define governance and information protection strategies, and ensure alignment with regulatory and organizational requirements. The contractor will be responsible for delivering end-to-end Purview implementations, including data classification, sensitivity labels, data loss prevention (DLP), insider risk management, eDiscovery, and compliance reporting ensuring solutions are scalable, auditable, and seamlessly integrated into the Microsoft 365 user experience. Key Responsibilities: Purview Deployment & Configuration: Implement Microsoft Purview solutions to enable enterprise-wide data governance, compliance, and risk management. Security & Compliance Strategy: Define, implement, and enforce policies for data loss prevention (DLP), information protection, and regulatory compliance. Solution Design & Implementation: Architect Microsoft 365 services with a focus on compliance, security, and operational efficiency. Client Engagement: Collaborate with stakeholders to assess compliance needs, deliver tailored governance frameworks, and provide guidance on best practices. Automation & Scripting: Leverage PowerShell and Microsoft Graph to automate compliance tasks and reporting. Incident Response & Monitoring: Configure alerts, audit logs, and compliance dashboards to support proactive risk management and ongoing oversight. Requirements: Proven experience with Microsoft Purview and Microsoft 365 compliance solutions. Strong understanding of data governance, security, and regulatory frameworks (e.g., GDPR, ISO). Hands-on experience with DLP, Information Protection, Insider Risk Management, and eDiscovery. Proficiency in PowerShell scripting and automation for compliance management. Familiarity with hybrid and cloud-only Microsoft 365 environments. Excellent communication, collaboration, and stakeholder management skills. Availability to work as an external contractor for the duration of the project. About HSO At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale.
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
D365 F&O Lead Support Consultant
Description:D365 F&O Lead Support Consultant wanted in New York, NY to lead hands-on troubleshooting, debugging and resolving. Microsoft Dynamics 365 product using X++ programming language. Support end user issues Debug and troubleshoot support incidents caused by customizations or configurations Interface with vendors for installation and technical support Performance tuning of customized code and monitoring practices to ensure on-going performance benchmarking and resolution of bottlenecks Develop new feature enhancements, provide strategic support on future upgrade strategy, performance monitoring and new feature implementation Work on standard GL, AR, AP, Cash and Project modules within Microsoft Dynamics 365 Create and review technical spec documentation Upgrade of code from older versions of Dynamics application to D365 Develop new features and redesign using D365 F&O extension framework Develop functional specifications, unit and system test scripts, and deployment plans Break down functional requirements into technical designs, development tasks and execute to completion Use full life cycle upgrade and implementation experience with D365 F&O in Core Application Functionality Use related technologies such as Microsoft SQL Server, Microsoft .NET, Active Directory, Application Integration Platform (AIF), Data Migration Framework (DMF), LogicApps, Azure Data Lake and Azure DevOps Use core D365 F&O development tools, including X++ and C# and SQL Server Reporting Services (SSRS) within D365 F&O Requirements: Option to telecommute. Bachelor’s degree in Computer Engineering or Computer Science plus 5 years of experience in job offered or similar occupation Salary: $189,592/yr. Email resume to: HSO Enterprise Solutions, LLC at kramerini@hso.com #LI-DNI
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO India - D365 FO SCM + AWMS Architect (MC) 12+ Years
Location: Remote Experience: 12+ years Job Type: Full-time Job Overview: We are seeking a highly skilled Solution Architect with extensive experience in Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM) to lead enterprise-wide implementations. The ideal candidate will have a deep understanding of ERP architecture, solution design, and business process optimization across multiple industries. Key Responsibilities: Architect, design, and oversee the implementation of Microsoft Dynamics 365 F&SCM solutions for enterprise clients. Collaborate with stakeholders, business analysts, and development teams to define and implement scalable and high-performance solutions. Lead business process analysis, gap analysis, and solution design for Dynamics 365 Finance and Operations. Provide expert-level configuration and deployment across Inventory Management, Warehouse Management, Procurement & Sourcing, Sales & Marketing, Accounts Payable, Accounts Receivable, and Cash & Bank modules. Guide organizations through data migration strategies, including transitioning from Dynamics AX to Dynamics 365 F&SCM. Conduct UAT, Conference Room Pilots (CRPs), and system training for key users. Support post-go-live activities and ensure system stabilization and performance optimization. Stay updated with the latest Microsoft technologies, trends, and best practices to maximize solution effectiveness. Key Skills & Expertise: Technology Stack: Microsoft Dynamics 365 Finance and Operations Microsoft Dynamics AX 2012 R3, R2, and AX 2009 Business Process Expertise: Strong understanding of ERP design, implementation, and optimization Expertise in Supply Chain Management, Finance, and Operations Hands-on experience in data migration, system integration, and performance tuning Soft Skills: Strong analytical and problem-solving skills Excellent communication and stakeholder management Ability to lead and mentor technical teams Certifications (Preferred): OG0-0903: TOGAF 9 Combined Part 1 & Part 2 – Enterprise Architecture MB-700: Microsoft Dynamics 365 Finance and Operations Apps Solution Architect MB-330: Microsoft Dynamics 365 Supply Chain Management MB-300: Microsoft Dynamics 365 Core Finance and Operations MB6-703: Microsoft Dynamics AX 2012 Trade and Logistics MB6-817: Microsoft Dynamics AX 2009 Trade and Logistics Benefits Health Insurance Food Coupons Gym and Telephone/Internet bill Reimbursement Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years) PF NPS (Optional) HSO Perks Great Work Culture
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind MS Dynamics 365 F&O Data Migration Sr Consultant (5-7yrs)
HSO GS - MS Dynamics 365 F&O - Data Migration Job Title: D365 F&O Technical & Data Migration (Technical Consultant) Experience Required: 5 to 7 years Work Mode: Remote Location: India (Remote) Job Type: Full-Time Job Summary: We are seeking an experienced and highly skilled D365 F&O Technical & Data Migration Technical Consultant to join our team. The ideal candidate will be responsible for leading data migration strategies, overseeing technical implementation of Microsoft Dynamics 365 Finance & Operations (F&O) solutions, and guiding technical teams across global projects. This is a fully remote role for individuals with deep expertise in D365, AX, and data transformation using Microsoft technologies. Key Responsibilities: Lead the end-to-end data migration process for D365 F&O implementations, ensuring high-quality delivery across multiple modules. Design and implement data migration strategies involving legacy systems, staging databases, and D365 F&O data entities. Collaborate with functional consultants, developers, and stakeholders to ensure successful execution of ERP data migration activities. Develop custom SSIS packages, stored procedures, and scripts to support complex data transformations. Build, lead, and mentor a technical team focused on D365 migrations and integrations. Drive technical design discussions, provide architectural guidance, and recommend best practices. Ensure adherence to data quality standards, compliance, and security protocols during migration. Document technical solutions, data mappings, and transformation rules. Requirements 5 to 7 years of IT experience, with a strong focus on D365 Finance & Operations (F&O) and AX (2009/2012). Proven expertise in data migration tools and methodologies, especially in large-scale global ERP implementations. Hands-on experience with Microsoft SSIS, SQL Server, Power BI, and MSBI suite (SSRS, SSAS). Experience with .NET technologies (C#, VB.NET), Azure, and integration tools like BizTalk is a plus. Strong analytical and problem-solving skills with attention to performance and optimization. Ability to lead cross-functional teams in a virtual/remote setup. Excellent communication, client handling, and documentation skills. Benefits : Health Insurance Food Coupons Gym and Telephone/Internet bill Reimbursement PF NPS (Optional) HSO Perks Great Work Culture
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO India - Bid Manager – Offshore / Global Bid Support
Role Purpose & Context HSO India plays a critical role as a global offshore bid support hub, partnering with regional sales teams across ANZ, EMEA, UK, and other markets. The Bid Manager – Offshore / Global Bid Support will act as a central pursuit lead from India, supporting high-value, complex global bids by driving structured qualification, governance, content orchestration, and submission excellence. This role is not a quota-carrying sales position. Instead, it focuses on enabling regional sales teams by bringing rigor, consistency, speed, and quality to the bid lifecycle, ensuring proposals are compliant, compelling, and aligned with HSO’s delivery and commercial standards. Key Responsibilities Global Bid Qualification & Governance Support and facilitate structured bid qualification (capture plans, stakeholder maps, risk/fit assessments) in collaboration with regional sales and engagement teams. Drive go/no-go preparation by coordinating inputs, analysing risks, and ensuring data-backed recommendations for leadership decisions. Manage bid governance checkpoints, approvals, and documentation to ensure auditability and adherence to HSO policies. Ensure all bids comply with client RFP instructions, regional procurement requirements, and internal quality standards (ISO-aligned where applicable). Offshore Bid Management & Delivery Support Own the end-to-end offshore coordination of global bids from opportunity handover through final submission. Act as the single point of contact from India for bid execution, ensuring clarity, timelines, and accountability. Build and manage virtual, cross-geography pursuit teams including regional sales, presales, solution architects, delivery leaders, finance, and legal. Develop detailed bid plans, schedules, review calendars, and compliance matrices to manage parallel workstreams across time zones. Content Orchestration & Proposal Development Coordinate creation and integration of proposal content including executive summaries, solution descriptions, delivery models, commercial responses, and CVs. Ensure proposal messaging aligns with agreed win themes, value propositions, and regional client expectations. Manage storyboarding sessions, content reviews, and red/blue team feedback cycles in collaboration with regional stakeholders. Ensure consistency of language, structure, and branding across all bid artefacts. Competitive & Commercial Support Support competitive analysis by consolidating intelligence on competitors, pricing cues, differentiators, and past bid learnings. Assist regional teams with proposal positioning while ensuring deliverability from an offshore and global delivery perspective. Partner with finance and legal teams to coordinate commercial inputs, assumptions, and risk clarifications. Process Standardisation & Knowledge Management Implement and continuously improve standard offshore bid processes, templates, and playbooks. Maintain and curate a global bid content library (case studies, credentials, CVs, reusable responses). Track bid KPIs such as submission timeliness, compliance scores, rework reduction, and win/loss insights. Capture lessons learned and feed continuous improvement back into global bid practices. Stakeholder & Global Collaboration Act as a trusted offshore partner to regional sales leaders, ensuring transparency on progress, risks, and dependencies. Provide regular status updates, dashboards, and risk flags to global and regional stakeholders. Ensure cultural sensitivity and regional alignment while supporting multiple geographies from India. Skills, Experience & Qualifications 6–8 years of experience in bid management, proposal management, or pursuit support within IT services, consulting, or professional services. Strong experience supporting global or regional bids from an offshore/India delivery model. Hands-on expertise in RFP/RFQ response management, compliance tracking, and multi-stakeholder coordination. Proven ability to manage tight deadlines across multiple time zones. Excellent written English skills with strong attention to detail and structured thinking. Strong stakeholder management skills, with confidence engaging senior global leaders. Proficiency with Microsoft 365 (Word, PowerPoint, Excel), SharePoint, Teams, and CRM tools such as Dynamics 365. Desirable: - APMP / Shipley or equivalent bid management certification. - Experience supporting ANZ, UK, EMEA, or Public Sector bids. - Exposure to ISO-aligned quality or governance frameworks. Core Competencies (Aligned to HSO Values) Collaborative: Works effectively across global sales, delivery, and offshore teams. Quality & Discipline: Brings structure, rigor, and governance to complex bid environments. Growth Mindset: Continuously improves bid quality, tools, and offshore operating models. Value Driven: Enables regional teams to focus on winning while ensuring proposals are realistic and deliverable. Accountable: Takes ownership of offshore bid execution and outcomes. HSO is an equal opportunity employer committed to building an inclusive and diverse workplace.
US Remote
Sales & Business Development
Contract Manager
As a Contract Manager you can expect to… Own the full lifecycle of Public Sector contract vehicles, from onboarding and renewal through ongoing compliance and operational management Evaluate contract opportunities to determine strategic fit, operational requirements, and compliance obligations for HSO Serve as the internal subject-matter expert on state and local government contracts, including how to access, use, and remain compliant on each vehicle Support Sales and Business Development teams by advising on contract eligibility, solicitation requirements, and response strategy Manage contract renewals, extensions, and modifications, ensuring deadlines and requirements are met without disruption to the business Interpret contract terms and translate them into clear operational guidance for Delivery, Finance, and Project teams Track contract-specific compliance requirements, including administrative fees, usage reporting, and audit obligations Ensure required reporting is completed accurately and on time, such as submission counts, revenue tracking, and state-mandated disclosures Partner with Delivery and Finance teams to manage contract ceilings, purchase orders, and invoicing requirements Monitor project spend against contract and PO limits, proactively identifying risks related to scope, budget, or compliance Establish and maintain internal contract documentation, processes, and playbooks in the absence of formal tooling Act as a risk manager, ensuring HSO remains compliant while scaling Public Sector work across multiple states and contract vehicles Continuously improve contract management processes as the Public Sector practice grows You’re great at… Navigating the complexity of government contracts and translating requirements into practical, actionable guidance Managing details, deadlines, and compliance obligations across multiple contracts simultaneously Partnering cross-functionally with Sales, Delivery, Finance, and Leadership Anticipating risk before it becomes a problem Bringing structure and clarity to environments that are still being built Balancing operational rigor with business enablement Sound interesting? If so, you’ll have… Prior experience managing Public Sector contracts in a consulting, technology, or professional services environment Strong understanding of state and local government contracting models and contract vehicles Experience with contract compliance, reporting, and audit readiness Familiarity with purchase orders, invoicing requirements, and contract burn management The ability to work effectively without fully mature tooling, helping design processes as you go Comfort operating at the intersection of sales enablement, operations, and delivery Excellent communication skills and attention to detail Proven ability to navigate difficult conversations and drive effective solutions to business problems with knowledge of pricing tactics and strategies Ability to thrive in a dynamic and entrepreneurial environment and to work with a team The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer. Public sector contract manager, government contracts manager, state and local contracting, SLED contract management, Microsoft partner public sector, government procurement, contract compliance management, public sector operations, government solicitation management, contract vehicle management, public sector compliance reporting, government contract administration, consulting contract management, public sector commercial operations, government PO and invoicing, contract renewal management, public sector audit compliance, technology consulting public sector, government RFP management, SLED consulting contracts
MK Skopje
Cloud & Infrastructure
Microsoft 365 Engineer (Modern Workplace)
Are you a Microsoft 365 expert ready to shape the future of the digital workplace? At HSO, we’re looking for an experienced Microsoft 365 Engineer to join our growing team of technology innovators. In this role, you’ll be responsible for designing, implementing, and optimizing modern workplace solutions using Microsoft 365 technologies. You’ll work closely with clients to understand their business needs and deliver secure, scalable, and user-centric digital workplace environments. This role blends deep technical expertise with strategic insight—requiring strong communication skills, leadership qualities, and a passion for mentoring others. If you're driven by innovation and thrive in a collaborative, fast-paced environment, we’d love to hear from you. About HSO At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale. Key Responsibilities Solution Design & Implementation: Architect and deploy Microsoft 365 solutions including Exchange Online, SharePoint Online, Microsoft Teams, Intune, and Entra ID (Azure AD); Security & Compliance: Implement and manage Microsoft Defender, Conditional Access, DLP, and Information Protection policies to ensure secure collaboration and regulatory compliance; Client Engagement: Collaborate with clients to assess needs, define roadmaps, and deliver tailored modern workplace strategies; Automation & Scripting: Use PowerShell and Microsoft Graph to automate administrative tasks and enhance operational efficiency; Migration Projects: Lead or support migrations to Microsoft 365, including tenant-to-tenant moves, mailbox migrations, and hybrid configurations; Requirements University degree in Computer Science; 5+ years of experience; Proven experience in Microsoft 365 administration and deployment; Strong understanding of identity and access management, endpoint security, and compliance frameworks (e.g., GDPR); Hands-on experience with Microsoft Intune, Entra ID, Teams Voice, and SharePoint Online; Proficiency in PowerShell scripting and automation; Familiarity with hybrid and cloud-only environments; Excellent communication and stakeholder management skills; Benefits Competitive Compensation and Bonus Package: Receive a competitive salary aligned with your experience and a performance-based bonus to recognize your achievements and contributions; Private Healthcare Insurance: Your health and well-being are important to us. Enjoy comprehensive private healthcare coverage to ensure your well-being and access to high-quality medical care when needed; Hybrid Work Environment: Benefit from a flexible hybrid work model that allows you to balance time between the office and home, optimizing productivity and work-life harmony; Innovative Office and Inspiring Culture: Thrive in our vibrant, centrally located office, equipped with cutting-edge technology to enhance your workday. Enjoy a positive workplace culture that fosters collaboration, creativity, and continuous professional development; International Teams and High-Scale Projects: Collaborate with international teams on large-scale projects for leading corporations, gaining valuable experience and advancing your career; Connect, Grow, and Develop: Engage in our Tech Updates sessions and informal team events that build a strong sense of community and make work enjoyable. Plus, take advantage of comprehensive learning and development opportunities, including access to the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your professional growth and certification goals; Sports Subscription: Keep active and energized with our Sportmaster subscription, offering you access to top-notch fitness facilities and activities to support your health and well-being; Vacation Days: Recharge and unwind with 23 days of vacation, giving you ample time to relax and pursue your passions outside of work; #LI-MH1
US Remote
Sales & Business Development
Business Development Manager, Manufacturing
As a Business Development Manager you can expect to… Develop and identify new opportunities through outbound lead generation, inbound lead follow-up, and cultivation of prospects within the manufacturing industry, positioning Microsoft-based solutions delivered by HSO Drive new and incremental leads by prospecting via telephone, email, and web outreach to engage manufacturing decision-makers including operations, finance, supply chain, IT, and plant leadership Conduct high-volume, targeted outbound calling into manufacturing organizations to introduce HSO, our role as a Microsoft partner, qualify interest, and uncover business challenges Engage prospects around manufacturing-specific needs such as ERP modernization, operational efficiency, supply chain optimization, data visibility, and scalability, leveraging the Microsoft technology stack Meet or exceed targets established by leadership, including number of qualified manufacturing opportunities cultivated Work closely with the sales team to transition qualified manufacturing opportunities for optimal closing success Maintain accurate activity tracking, notes, and opportunity details in the CRM system Attend and complete product, service, industry, and sales training as assigned by management, including Microsoft solution and industry training Collaborate with industry marketing leads and Microsoft to execute manufacturing-focused campaigns and generate qualified lead You’re great at… Leading authentic discovery conversations that uncover real business challenges rather than relying on scripted outreach Staying resilient, focused, and motivated in a role that involves high-volume outbound activity, frequent rejection, and longer sales cycles Quickly understanding a prospect’s business environment and tailoring your message to what matters most to them Qualifying opportunities with intention so sales teams receive well-positioned, high-quality leads Working with initiative, drive, and persistence to overcome obstacles and consistently achieve your goals Managing your time effectively while balancing outreach, follow-up, and collaboration Building strong, credible relationships through clear, confident verbal and written communication Translating technology concepts into clear business value for non-technical audiences, drawing on your experience in software or SaaS Working independently with a high degree of ownership while collaborating closely with sales and marketing partners Sound interesting? If so, you’ll have… Bachelor’s degree in business, communications, IT, or a related field 2+ years of experience in business development, inside sales, solution selling, or telemarketing Proven hunter mindset with strong outbound prospecting and cold-calling skills Experience conducting consultative sales conversations and effective needs assessments Comfort engaging stakeholders at multiple levels of an organization and navigating longer, more complex buying cycles A track record of qualifying opportunities based on business need, not just interest Experience selling or prospecting software, SaaS, or technology-enabled solutions Discipline around CRM usage, documentation, and follow-through Experience with the manufacturing and consulting industry, preferred The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
CA Remote
Marketing & Communications
Global Performance Marketing Manager (Paid Media)
Description At HSO, we’re looking for a Global Performance Marketing Manager to drive growth through paid digital campaigns across multiple channels worldwide. This is a hands-on role for someone with solid experience running and optimizing campaigns across search, social, display, and newer platforms. The ideal candidate will be comfortable building and managing multiple campaigns, analyzing data, and making smart recommendations to improve ROI, pipeline, and customer acquisition. Strong knowledge of PPC, paid social, and conversion optimization is essential. Key Responsibilities: Develop and execute paid media strategies to drive lead generation, pipeline creation, brand awareness, and customer acquisition. Plan, execute, and develop paid media campaigns across platforms such as Google Ads, Microsoft Ads, Meta (Facebook & Instagram), LinkedIn, YouTube, and other programmatic tools. Manage and run multiple campaigns simultaneously across different markets for regionally disperse teams. Optimize campaigns through A/B testing, bid adjustments, audience segmentation, and ad copy enhancements. Monitor and report on key metrics such as ROAS, CTR, CPC, CPA, pipeline contribution, and revenue impact. Conduct market, keyword, and audience research to identify new growth opportunities and improve targeting strategies. Collaborate with creative, brand, demand generation and local marketing teams, to align performance marketing with wider campaigns and messaging. Manage budgets and allocate spend efficiently to maximize ROI. Provide detailed campaign reports, insights, and recommendations to stakeholders. Stay up to date with the latest paid media trends, platform updates, competitor activity and industry best practices. Requirements 5+ years’ experience managing multi-channel paid campaigns at scale (global or multi-market experience strongly preferred). Proven track record of driving measurable business results (pipeline, revenue, ROAS, ROI, etc.) through paid media. Hands-on proficiency in Google Ads, YouTube Ads, Meta Business Suite, LinkedIn Campaign Manager, and other programmatic platforms. Knowledge of SEO principles and how they integrate with paid media strategies . Experience working with multiple clients and campaigns simultaneously. Experience managing large campaigns in multiple international markets. Strong analytical skills and experience working with data to drive decisions and interpret insights. Knowledge of audience targeting, retargeting strategies, and lookalike audiences. Experience with CRO, landing page optimization, and working with web/UX teams. Benefits Growth & Development We offer professional freedom, flexibility, and a clear path for career development. Collaborative Culture Join a supportive, open environment where colleagues are always ready to help. Career Opportunities We recognize your talents and ambitions, and we’ll help you grow into your next role. Attractive Compensation Enjoy a competitive salary, laptop, mobile phone, flexible incentive plan, and a modern, collaborative space. Ready to Apply? If you’re excited about this opportunity and want to make an impact in a global marketing team, we’d love to hear from you. Apply now—your first interview could be just around the corner!
IN Bengaluru
Consulting & Advisory
HSO IND | Managed Services | Senior / Lead Technical Consultant – Microsoft Dynamics 365 Finance & Operations
Job Title : Senior / Lead Technical Consultant – Microsoft Dynamics 365 Finance & Operations (X++ Developer)Experience : 6 – 10 YearsLocation/Work mode : India/RemoteEmployment Type : Full-timeJob Summary We are looking for an experienced Senior / Lead Technical Consultant – Microsoft Dynamics 365 Finance & Operations (X++) to join our Managed Services team. The role involves 70% hands-on development and 30% production support, focusing on delivering high-quality customizations, enhancements, integrations, and ongoing support for enterprise D365 FO environments.The ideal candidate will have strong X++ development expertise, deep understanding of D365 FO architecture, and proven experience working in support-driven, SLA-based environments. Key Responsibilities Development (70%) Design, develop, and maintain custom solutions in D365 Finance & Operations using X++. Develop and customize Forms, Tables, Classes, Reports (SSRS), and Workflows. Implement extensions-based customizations following Microsoft best practices. Develop and maintain integrations using OData, REST APIs, Data Entities, and Azure services. Perform code reviews, enforce coding standards, and mentor junior developers. Collaborate with functional consultants to translate business requirements into technical designs. Handle performance tuning, debugging, and optimization of D365 FO solutions. Participate in deployments, upgrades, and hotfixes across environments. Support / Managed Services (30%) Provide L2/L3 application support for D365 FO in production environments. Analyze and resolve incidents, service requests, and defects within defined SLAs. Perform root cause analysis (RCA) and implement permanent fixes. Support monthly releases, patches, and platform updates. Proactively identify opportunities for system improvements and automation. Coordinate with Microsoft support and internal stakeholders when required. Maintain proper documentation for fixes, enhancements, and known issues. Required Skills & Qualifications Technical Skills 6–10 years of hands-on experience in Microsoft Dynamics 365 Finance & Operations / AX. Strong expertise in X++ development. Solid experience with D365 FO extensions framework. Experience developing SSRS reports and Data Entities. Strong understanding of D365 FO security framework. Experience with integrations using OData, REST, Azure Logic Apps, Azure Functions, or similar. Knowledge of DevOps (Azure DevOps) for code management and CI/CD. Experience with performance optimization and debugging in D365 FO. Exposure to LCS (Lifecycle Services) and environment management. Functional & Support Skills Understanding of key D365 FO modules (Finance, SCM, or related areas). Experience working in Managed Services / AMS / Support projects. Familiarity with ITIL processes (Incident, Problem, Change Management). Ability to work in SLA-driven environments. Leadership & Soft Skills Ability to work independently in a remote setup. Strong analytical and problem-solving skills. Excellent communication skills with technical and non-technical stakeholders. Experience mentoring junior developers and guiding technical teams. Proactive, customer-focused, and quality-driven mindset. Good to Have Microsoft Dynamics 365 FO technical certifications. Experience with multi-geo or global implementations. Knowledge of Power Platform (Power Automate, Power Apps). Exposure to upgrade projects from AX to D365 FO. Why Join Us? Opportunity to work on global enterprise D365 FO environments. Remote-first work culture. Challenging role combining development and real-time production support. Growth opportunities into Technical Lead / Solution Architect roles.
NZ Auckland
Sales & Business Development
Business Development Executive - Data and AI
Are you passionate about driving business growth in the fast-evolving world of AI and data platforms? HSO is seeking a dynamic Business Development Executive to generate new business and drive revenue growth across New Zealand, specializing in AI and data platform solutions. You’ll play a critical role in identifying and qualifying new sales opportunities, collaborating with delivery and product teams, and executing strategic sales plans. Key Responsibilities: Identify, qualify, and pursue new sales opportunities through targeted industry prospecting and lead generation, leveraging our strategic partner network. Develop a deep understanding of HSO’s product offerings and how they address client needs. Prepare and present compelling proposals, demonstrations, and sales presentations that communicate the value of AI and data platform solutions. Develop and execute strategic sales plans to meet and exceed sales targets. Collaborate with cross-functional teams to design, scope, and quote solutions tailored to client expectations. Stay updated with industry trends, market conditions, and the competitive landscape. Actively contribute to best practices and continual improvement at HSO, including global engagement and social media presence. Engage with clients in New Zealand, with opportunities to work with Australia, Asia Pacific, Europe, and North America. General Duties: Prioritize workload to ensure high standards and urgency for business-critical tasks. Support and help develop a positive workplace culture. Demonstrate excellent interpersonal communication skills. Responsibly manage business resources within accountability levels. Comply with all employment obligations and promote the business’s best interests. Demonstrate commitment to Work Health and Safety. Requirements: 5+ years’ experience closing sales opportunities with enterprise customers in technology services or software consulting. Proven ability to achieve sales targets, design strategies, and implement plans that drive results. Strong understanding of AI technologies, data analytics, and related platforms. Analytical problem-solving skills, balancing stakeholder and technical requirements. Exceptional emotional intelligence and relationship-building skills. Excellent communication, negotiation, and presentation skills. Experience with CRMs, sales tools, forecasting, and Microsoft Azure offerings. Ability to work independently and remotely as part of a fast-paced, high-growth team. Bachelor’s degree in business, marketing, or related field preferred. Why should you choose HSO ANZ? HSO is a leading Microsoft Partner specialising in Dynamics365. In addition to offering customers Microsoft's premier ERP solution, you will be able to draw on HSO's wide range of unique, industry specific solutions. These ISV's will enable you to develop the best strategy for a customer's digital transformation. You will be able to leverage more than 2000 likeminded professionals within the wider HSO group. HSO's proven Project Methodology Excellerate ensures projects are executed in a predictable manner, delivering high-quality results in a most efficient way. On joining HSO you will receive excellent remuneration and employee benefits. You will have access HSO Academy, our online and in person learning tool which you can leverage to ensure you shape your own career path.
CA Toronto
Consulting & Advisory
D365 CE, Lead/Managing Consultant
Responsibilities and activities In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This positions specifically will focus heavily on Customer Service module and to much lesser degree on Marketing module in a regulatory environment. Must understand and be able to demonstrate working on large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements and structured IT process exist and must be adhered to. You will gather CE requirements, map industry & business processes, and propose business solutions that suit the customer’s IT-landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs and building strong customer relationships. Requirements Technical Skills & Knowledge Coordinate of multiple project teams to successfully implement CE solutions Groom requirements with client product owner/BA teams/Business Break down the work into management tasks Estimate the work on a Epic/Feature/User Story, Task levels Assign work to reports on stream Enable teams to deliver the work on time and within estimates Create and propose of solution architecture using primarily D365 CE and taking adjacent MS technologies into consideration Report on your streams progress, issues, risks at daily standups Triage bugs and assign reports to work on resolution Hone industry expertise by researching current sector risks, innovations and opportunities Business partnering with Director / VP level customers solving their CE challenges Personal & Corporate Contributions (Can) own a domain (i.e. Customer Service) for CE in local entity by a.o. keeping up-to-date with the latest MS and market advancements Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery Enhance internal utilization of and improvement of HSO project methodologies and delivery processes Share expertise by training others, instigating and in learning and knowledge-sharing initiatives People & Culture Responsibilities Collaborate effectively with cross-functional teams and fostering a positive team culture Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers Nurture career development of others through frequent, targeted conversations, coaching, managing performance and mentoring Develop others through team supervision on projects and / or as direct reports (HR responsibility / Team Lead role if applicable) Commercial & Business Acumen Nurture relationships with customer decision-makers, influencers and key users. Contribute to overall growth of HSO though successful spotting and acting on cross-selling and up-selling opportunities Participate in sales meetings and customer workshops Career Development To progress to the next level, you should demonstrate the ability to lead complex projects independently, effectively manage customer relationships, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward. Besides coaching, steering and mentoring colleagues within HSO and based on your ambitions, track record, talent and current needs of HSO, you can be appointed in the role of Team Lead or Consulting Manager. Your ability to be already positioned as Senior Managing Consultant on customer engagements and exceeding your KPIs are fundamental to be promoted to the next level.
CA Toronto
Marketing & Communications
Marketing Specialist
Reporting to the Vice President of Marketing for HSO Canada, perfect for someone who loves building clean processes, running campaigns end-to-end, and using data to make smart decisions. The successful candidate will play a pivotal role in building pipeline across HSO’s core industries, Professional Services & Manufacturing, while also marketing our full suite of Microsoft business solutions, including CRM (Customer Engagement), ERP (Finance & Supply Chain), and Cloud Services (Azure, Data & AI). This is a hands-on role for someone who is organized, proactive, and comfortable rolling up their sleeves – whether that means executing a multi-channel campaign, preparing CRM lists, validating lead flow, or supporting customer lifecycle programs. You will help drive pipeline, strengthen customer relationships, and ensure our marketing engine runs smoothly and accurately. Responsibilities: Craft compelling messaging and value propositions tailored to our industry verticals (Professional Services & Manufacturing) and solution offerings (CRM, ERP, and Cloud Services), ensuring alignment with target audiences and revenue goals. Design and execute integrated demand generation campaigns that build C-level pipeline, from strategy to execution, measurement, and optimization. Tactics may include: Account-Based Marketing (ABM) Email nurture journeys Virtual and in-person events Content development (blogs, eBooks, whitepapers) Video production Case study creation Website content updates Paid Search (PPC), Social Media, and SEM Lead list building, segmentation, and management Conversion-focused lead capture tactics Drive partner-led and referral marketing programs, identifying and cultivating strategic partnerships within the Microsoft ecosystem, including close collaboration with Microsoft’s marketing and sales teams. Lead lifecycle marketing initiatives across the buyer journey, using a mix of digital and relationship-based tactics to deliver high-quality, sales-ready opportunities. Track and report campaign performance, continuously optimizing programs using data-driven insights. Ensure accurate and timely reporting to Microsoft, including campaign results, “Win Wires,” and opportunity tracking through Microsoft’s Partner Center. Maintain database health, reducing list decay and unsubscribes while improving the impact of email marketing efforts. Perform manual data hygiene tasks in CRM and marketing automation platforms to ensure accurate segmentation, reporting, and attribution. Collaborate on conference and event planning, coordinating logistics, promotion, and post-event follow-up. Some travel may be required. Requirements: 2+ years of B2B marketing experience in the technology industry, preferably ideally for a Microsoft partner or a competitive solution provider. Firsthand experience using CRM and marketing automation systems, ideally with Microsoft Dynamics 365 Strong written and verbal communication skills Capacity to demonstrate your ability to deliver business results through integrated, multi-touch campaigns and programs Demonstrated experience partnering with Sales to deliver results. Experience with media platforms (LinkedIn) & PPC on these platforms Solid background in creating and implementing marketing campaigns that use live email, events, webinars, digital advertising, and social media. Experience using a web content management system, such as Umbraco or WordPress Excellent collaboration skills, but also works well independently A bachelor’s degree in business, marketing, communications, or a similar concentration Proficiency in Microsoft Office including Microsoft Word, Excel, PowerPoint, Teams, and Outlook
US Remote
Customer Success / Support
Microsoft D365 Service Delivery Manager
As a Service Delivery Manager you can expect to… Work with a long tenured, highly experienced, collaborative, supportive, and a fun goal-oriented team You will be taking part in an exciting work environment with some of the best and most experienced Dynamics 365 Functional and Technical Consultants in the business. Be responsible for delivery and management into strategic live client accounts within the Customer Care team Handling multiple projects/tasks simultaneously Understanding change management Build strong relationships with clients and partners Prioritize tasks and communicating commitments with clients & team members Work in a highly collaborative team environment Travel to client-site when necessary You’re great at… Developing strong functional, analytical, presentation, documentation, training and interpersonal skills Building relationships with clients and partners Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company Requirements Serve as project lead and primary service delivery interface and point of contact for customer Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives Provide the primary Solution Architect role for the customer. Own all of the delivery aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more to maintain customer satisfaction. Establish and nurture productive relationships with internal and client teams while delivering exceptional client service. Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports. 6+ years of D365 for F&O implementation experience required.
NL Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Solution Architect -Dynamics 365 F/O
About HSO International Our dedicated team of professionals at HSO International is committed to driving business transformations for multinational organisations using cutting-edge Microsoft technology. We specialise in working with leading Retail, Distribution, Manufacturing, and Professional Services brands. At HSO International, we take pride in our diverse team of 300 professionals representing over 53 nationalities. This unique blend of cultures and perspectives is key to our success in transforming multinationals and deploying Microsoft Tech in over 45 countries. Discover more about Life at HSO International by visiting https://www.hso.com/en/campaigns/life-at-hso-international About the role Joining HSO International as a Solution Architect means ensuring solution integrity for implementation projects involving Dynamics 365 Finance and Operations, coordinating consultant teams, and providing invaluable advice to customers regarding business system design and implementation. Your role will also include contributing to the development of HSO best practices and active participation in presales activities. Role location This position allows for flexibility regarding location within Europe, provided the candidate possesses full European or UK working rights. As our global projects may require travel and on-site work, candidates should be willing to work at home or on the customer's site or the HSO office as needed. For the right candidate, HSO International is ready to facilitate relocation to the Netherlands and provide a work visa. Qualifications experience University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or comparable education. At least 7 to 10+ years of ERP consulting experience – preferably with Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX. Experience with several end-to-end ERP implementations. Broad and in-depth knowledge of Dynamics 365 for Finance and Operations. Ability to operate most modules. Experience with Power Platform, good awareness of Microsoft Azure automation capabilities, data analytics and other areas of technology accompanying business system implementation. Ability to lead a team of functional consultants in implementation projects. Experience in running presales diagnostic projects. Strong formal and technical writing skills – quickly producing high-quality documents. Strong command of written and spoken English. Ability to communicate with customers on different levels of the organization. Personal Characteristics Strong analytical skills. Effective communication. Affable nature. Genuine interest in technology. Effective leadership through knowledge, experience, and example. Entrepreneurial mindset. Ability to collaborate within a team. Aptitude for working in a non-hierarchical, cooperative and friendly team environment. A generous compensation package You will receive a competitive salary and comprehensive benefits, including a leased car, laptop, and mobile phone. Autonomy and accountability You will have ample freedom and flexibility to structure your work days and, most importantly, shape your career path.
NL Remote
Sales & Business Development
HSO International - Engagement Manager - Business Applications
Position: Engagement Manager - Business Applications (regular travel required) Department: Sales & Marketing Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? As an International Engagement Manager, you will drive new business development across Europe by leveraging customer insights, market trends, and the power of Microsoft Business Applications, including Dynamics 365, Power Platform, and related cloud services. You will help clients transform their operations through innovative solutions in Customer Engagement, Field Service, Finance, and Supply Chain. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Qualify leads and manage the full sales cycle - from initial contact to signed agreement - within a marketing-driven business development framework. Advise clients, present tailored solutions, craft proposals, negotiate terms, and ensure follow-through on commitments. Stay current on Microsoft Business Applications, licensing models, and HSO’s service and support offerings. Focus on new business acquisition and customer development, particularly around Dynamics 365 and Power Platform. Travel approximately 5 days per month across Europe to meet with clients and prospects. You Bring Experience in consultative sales - locally or regionally - and are ready to expand your impact on a global scale. A strong interest in Microsoft Business Applications and their potential to drive business transformation. Analytical thinking, a self-starting attitude, and a collaborative mindset. Ability to engage with senior stakeholders (CCO, CEO, COO, CMO, Digital Directors). A desire to be challenged and coached, not directed. Your have Bachelor’s or Master’s degree in business, technology, or a related field. Proven track record in new business development, ideally within Microsoft, SAP, or Salesforce ecosystems. Familiarity with CRM, Field Service, Finance, Supply Chain, and digital transformation topics. Fluent in English (spoken and written); additional languages are a plus. The ideal candidate for this role will be based in Denmark, Sweden or Finland. They are a citizen of an EU country and hold full EU working rights. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Remote
Customer Success / Support
HSO International - Solution Architect - Continuous Improvements
Position: Solution Architect - Continuous Improvements Department: Global Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. About the Role As a Solution Architect at HSO International, you will manage SA operations within GMS's Continuous Improvement Team (CIT). Your primary responsibility is to deliver the highest quality and value in managed services to selected customers. Your role is to drive the successful Continuous Improvement activities for HSO international clients. You will provide expert guidance on the business platform design while closely collaborating with Service Delivery Management, Account Management and the Senior Solution Architect Team within HSO International to ensure the highest standards are met. When do we match? You are... A strong communicator with exceptional written and verbal skills in English. A natural leader with the ability to guide teams and stakeholders through complex projects. Analytical and detail-oriented, with a talent for solving problems. Approachable and engaging, fostering collaboration in a non-hierarchical environment. Passionate about technology and innovation, with an entrepreneurial mindset. You have... A university degree in Supply Chain Management, Logistics, Economics, Business Administration, or a related field. 7–10 years of ERP consulting experience, preferably with Microsoft Dynamics 365 F&O or earlier versions. A proven track record of multiple end-to-end ERP implementations and deep knowledge of Dynamics 365 modules. Familiarity with Dynamics 365 CE, Power Platform, Power BI, and Microsoft Azure. Strong leadership experience and ability to manage complex projects successfully. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Remote
Customer Success / Support
HSO International - Service Delivery Manager D365 F&O
Role: Service Delivery Manager D365 F&O Department: Global Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? As a Service Delivery Manager, you will lead a multidisciplinary team to provide exceptional managed services for select customers, focusing on service quality, customer satisfaction, and performance management. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Responsibilities: Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services. Build strong client relationships, ensuring satisfaction and identifying opportunities for growth. Understand customer needs and oversee service delivery aligned with business objectives. Manage escalations effectively, ensuring quick resolution. Own SLAs and budgets, driving efficiency and cost optimization. Analyze feedback and continuously improve services through creative solutions. Collaborate across teams to define service standards and resolve complex issues. When do we match up? You are... Organized and accountable, fostering ownership and high-quality service delivery within the team. Skilled in managing transitions from project delivery to managed service operations. Empathetic and performance-driven, using coaching and feedback to build strong, motivated teams. Proactive in developing personal and team capabilities to meet evolving customer needs. Strong communicator with the ability to identify customer needs and drive service improvements. You have... Bachelor’s or Master’s Degree in Business, IT, or related field. Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem. In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365. Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates. Familiarity with Lean, Agile/Scrum, DevOps, and project management principles. Senior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind Technical Lead - M365 Developer
Job Title: M365 Lead Developer Department: Cloud Transformation Location: India Work Type: Hybrid / Remote About HSO Founded in 1989, HSO specializes in implementing, integrating, optimizing, and maintaining enterprise solutions based on Microsoft Dynamics 365, Power Platform, and Microsoft 365. As a leading Microsoft Partner, HSO is part of the Microsoft Dynamics Inner Circle, an exclusive group representing the top 1% of Microsoft partners worldwide. With successful implementations across global enterprises, HSO enables digital transformation through innovation, collaboration, and deep Microsoft expertise. About the Role The M365 Lead Developer will be responsible for designing, developing, and implementing Microsoft 365 solutions to support enterprise collaboration, communication, and productivity. This role requires hands-on expertise in SharePoint Online, Teams, Power Platform, and Microsoft Graph API, along with experience in integrating and automating business processes across the M365 ecosystem. The individual will also mentor developers and collaborate with solution architects to deliver scalable, secure, and high-performing solutions. Mandatory skills: Expertise in Identity, and Access Management (On-Premises AD and Entra ID) 8–12 years of experience in Microsoft 365 development and administration. Experience in OneDrive Migration and Migration Development (on-premises to cloud). Strong understanding of Entra ID Services (Conditional Access Policies, PIM, Application Registration, SSO) Proficiency in Microsoft 365 services, including O365, Exchange, Teams, OneDrive. Experience with Endpoint Management (Intune, AutoPilot, Other MDM (Mobile Device Management) SCCM. Hands-on expertise in M365 Security and Compliance (M365 Defender, Purview - DLP, Auditing, Sensitivity Labels). Qualifications • Bachelor’s degree in computer science, Information Technology, or a related field. • Microsoft certifications such as MS-600, PL-400, or MS-700 are highly desirable. Why Join HSO India? Global Collaboration, Local Impact Work with HSO’s international teams and enterprise clients, contributing to large-scale digital transformation initiatives. Continuous Learning & Career Growth.Access to HSO Academy and Microsoft certification programs that accelerate professional development. Collaborative Culture.Join a team-oriented, supportive work environment that values innovation and teamwork. Rewarding & Flexible Work Environment.Enjoy competitive compensation, flexible working models, and performance-based rewards.
NZ Auckland
Consulting & Advisory
AI Architect
Join HSO and help shape the future of AI-driven cloud solutions. We believe technology should empower people and businesses to thrive. If you’re passionate about building innovative, ethical, and reliable AI solutions and enjoy leading projects and sharing knowledge we’d love to hear from you! About the Role As our AI Architect, you’ll design secure, scalable AI solutions, guide strategy, and work with customers and global teams. You’ll lead exciting projects, influence technology adoption, and help drive innovation at HSO. Key Responsibilities Develop and implement enterprise AI strategies, frameworks, and governance. Lead end-to-end delivery of AI solutions (migration, modelling, testing, deployment). Design scalable AI systems and apply responsible AI practices. Ensure privacy, security, and regulatory compliance. Mentor technical teams and foster best practices. Partner with customers to identify opportunities and enhance solutions. Deliver workshops and share emerging technologies across teams. Core Technical & Design Skills ML/AI deployment (containerisation, Azure Databricks, Microsoft Fabric pipelines, CI/CD) Data engineering (ETL, data lakes, streaming systems) Cloud-native architecture (Azure Databricks, Microsoft Fabric, IaC) MLOps/DataOps (monitoring, retraining, governance) Model optimization and performance tuning API design & integration (REST, gRPC, MCP) ML lifecycle expertise (experimentation to production) LLMs and GenAI (prompt engineering, fine-tuning, RAG) Agentic systems (vector databases, semantic search, multi-agent workflows, memory management) Responsible AI practices and security-aware design People and Business Leadership Work closely with AI, Data, and Cloud Engineers. Translate business needs into technical architecture. Mentor engineers and contribute to cross-functional best practices. Comfortable in agile environments, working across the AI Engineering lifecycle. What We’re Looking For 6+ years’ experience developing AI solutions, models, and governance frameworks in production. Broad experience with cloud technologies and applications. Proven ability to lead projects and teams end-to-end. Strong communication skills to explain complex architecture to non-technical audiences. Excellent problem-solving and organisational skills. Eagerness to learn and share new technologies. Deep understanding of ethical, privacy, and security obligations.
AU Sydney
Consulting & Advisory
Senior Data Platform Engineer
At HSO/Aware, we’re specialists in emerging tech—and we’re growing fast across the ANZ region. That means we’re on the lookout for a Senior Data Platform Engineer who’s not just technically sharp but also thrives in a consulting environment and loves solving real-world problems with cloud-native data solutions. Why Join Us? We’re a tight-knit, high-performing team that values curiosity, collaboration, and a good dose of banter. Our people come from all walks of life, and we celebrate the diverse perspectives that make us better at what we do. We work on exciting projects with forward-thinking partners, and we’re serious about supporting your personal and professional growth. About the Role You’ll be part of our Professional Services team, delivering impactful data projects for customers across a range of industries. Every day is different, and every project is an opportunity to learn something new. You’ll: Design and implement modern data platforms using Azure Databricks, Microsoft Fabric, Azure Synapse, Data Factory, Power BI, and Purview. Build scalable ETL pipelines using Spark, Python, and other modern tools. Work directly with clients to understand their needs and deliver high-value, billable outcomes. Translate business ideas into technical architecture and data platform solutions. Mentor others and contribute to our internal capability uplift. Stay curious and explore emerging tech like Machine Learning, IoT, and Infrastructure-as-Code. Requirements To be a match for this role, you’ll need to demonstrate: Demonstrate recent (1–3 years) experience in Data Engineering using Databricks or Microsoft Fabric. Strong experience in modern cloud engineering with a clear preference for Azure. (We’re a Microsoft-only partner, so experience in other clouds is welcome, but you’ll need to show a willingness and ability to work in Azure.) Proven experience with Azure Purview, Azure Data Factory, Azure Synapse Analytics, Power BI, or their equivalents. Experience building cloud systems that wrangle raw data and surface it for reporting or AI workloads. Solid ETL/data integration skills using Spark, Python, or similar tools. A background in consulting or professional services, with the ability to manage multiple client deadlines. Strong interpersonal skills and confidence working directly with clients. High learning agility and the ability to problem-solve across a range of data domains. Ability to explain technical solutions to non-technical audiences. What Makes a Senior at Our Company To thrive in this role, you’ll bring: Advanced business acumen and the ability to align technical solutions with strategic goals. High emotional intelligence and a collaborative mindset. Clear and confident communication across technical and business audiences. Proven technical leadership in data platform engineering. Exceptional learning agility and curiosity. Strong complex problem-solving skills in dynamic environments. Benefits Awesome and exciting work (AKA ongoing learning opportunities). Our recent staff survey said that this was a key thing our team loves about Aware and the good news is it's not something we're ever looking to change. Trust and honesty. We upskill our leaders in things like emotional intelligence, empathy, and courageous conversations. Flexible working. You are the master of your own calendar; make it work to achieve both your personal and professional outcomes. Whether you want to work from the office or work from home we're up for it. Awesome tech to play with. We get to work with lots of advanced robotics and toys that most people won't get to see for years. All the standard niceties you expect from a shiny modern office space - ergo desks, great tech set up for each team member, cool demos to show off and some greenery to keep it zen.
US Remote
Low code (e.g. Power Platform, OutSystems)
Microsoft Power Platform Senior Consultant
As an Application Platform Sr. Technical Consultant you can expect to… Work as a core member of delivery teams on large, complex client engagements, or serve as the technical lead on smaller or more focused implementations Take end-to-end responsibility for the delivery of technical capabilities at the solution, feature, and user story level Serve, based on engagement needs, as: Lead Developer, designing and supervising the development of Power Platform solutions Solution Developer, building high-quality applications, automations, and integrations Technical Consultant, advising on enterprise platform topics such as governance, security, ALM, architecture, and user empowerment Design, build, and deliver Power Platform solutions including Power Apps (canvas and model-driven), Power Automate, Dataverse, and related Azure services Translate business and functional requirements into scalable, secure, and maintainable technical designs Collaborate closely with functional consultants, solution architects, and client stakeholders to ensure solutions align with business goals and platform best practices Support client-facing consulting services including cloud assessments, technical workshops, and co-design sessions Ensure adherence to Power Platform best practices, security standards, governance models, and compliance requirements Guide clients through application lifecycle management (ALM), environment strategy, and deployment pipelines Contribute to successful solution adoption through technical enablement, documentation, and knowledge transfer Continuously develop and deepen your technical expertise and share knowledge internally through mentoring, best practices, reusable assets, and intellectual property You’re great at… Working closely with clients to understand their pain points, challenges, and goals Gathering important information through requirements gathering, participating or conducting workshops and interviews with key stakeholders to gather and document detailed business requirements, ensuring a clear understanding of client needs Developing strong technical, analytical, presentation, documentation, and communication skills Building trusted relationships with clients, partners, and internal stakeholders Prioritizing work, managing dependencies, and clearly communicating commitments Working effectively in highly collaborative, cross-functional teams Solving complex technical and business problems with creative, pragmatic solutions Learning new technologies and concepts quickly and applying them effectively Coaching and mentoring other consultants and developers to raise overall delivery quality Developing your own technical expertise, and share that expertise with your colleagues as a mentor or producer of best practices and intellectual property When asked, providing technical pre-sales support to sellers and their clients when needed (e.g. technical presentations to clients, development and presentation of demos, preparation of design and proposal documentation, etc.); note this is not the primary job function, and pre-sales assignments will be made based on technical expertise required by the pursuit Working in a highly collaborative team environment, solving complex problems with creative solutions Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent work experience) 4+ years of technical experience in consulting or customer settings working with Microsoft Cloud technologies such as Power Platform or Dynamics 365 CE, Azure, or Microsoft 365 application development, integration, and / or infrastructure solutions A strong sense of ownership, autonomy, and accountability for your work The ability to work independently, translate goals into action, and own outcomes while collaborating effectively with others A passion for Microsoft cloud technologies, particularly Power Platform, Azure, and Microsoft 365 Strong client-facing skills, empathy, and the ability to guide clients through ambiguity and complex challenges Demonstrated experience delivering production-grade Power Platform solutions, including Canvas and model-driven apps, Power Automate flows, Integrations using connectors, APIs, or custom services The drive and self-sufficiency to work independently, translate goals into action, own the success of your area of work, support and seek support from colleagues when needed Benefits:We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
US Remote
Low code (e.g. Power Platform, OutSystems)
Microsoft Power Platform Senior Consultant
As an Application Platform Sr. Technical Consultant you can expect to… Work as a core member of delivery teams on large, complex client engagements, or serve as the technical lead on smaller or more focused implementations Take end-to-end responsibility for the delivery of technical capabilities at the solution, feature, and user story level Serve, based on engagement needs, as: Lead Developer, designing and supervising the development of Power Platform solutions Solution Developer, building high-quality applications, automations, and integrations Technical Consultant, advising on enterprise platform topics such as governance, security, ALM, architecture, and user empowerment Design, build, and deliver Power Platform solutions including Power Apps (canvas and model-driven), Power Automate, Dataverse, and related Azure services Translate business and functional requirements into scalable, secure, and maintainable technical designs Collaborate closely with functional consultants, solution architects, and client stakeholders to ensure solutions align with business goals and platform best practices Support client-facing consulting services including cloud assessments, technical workshops, and co-design sessions Ensure adherence to Power Platform best practices, security standards, governance models, and compliance requirements Guide clients through application lifecycle management (ALM), environment strategy, and deployment pipelines Contribute to successful solution adoption through technical enablement, documentation, and knowledge transfer Continuously develop and deepen your technical expertise and share knowledge internally through mentoring, best practices, reusable assets, and intellectual property You’re great at… Working closely with clients to understand their pain points, challenges, and goals Gathering important information through requirements gathering, participating or conducting workshops and interviews with key stakeholders to gather and document detailed business requirements, ensuring a clear understanding of client needs Developing strong technical, analytical, presentation, documentation, and communication skills Building trusted relationships with clients, partners, and internal stakeholders Prioritizing work, managing dependencies, and clearly communicating commitments Working effectively in highly collaborative, cross-functional teams Solving complex technical and business problems with creative, pragmatic solutions Learning new technologies and concepts quickly and applying them effectively Coaching and mentoring other consultants and developers to raise overall delivery quality Developing your own technical expertise, and share that expertise with your colleagues as a mentor or producer of best practices and intellectual property When asked, providing technical pre-sales support to sellers and their clients when needed (e.g. technical presentations to clients, development and presentation of demos, preparation of design and proposal documentation, etc.); note this is not the primary job function, and pre-sales assignments will be made based on technical expertise required by the pursuit Working in a highly collaborative team environment, solving complex problems with creative solutions Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent work experience) 4+ years of technical experience in consulting or customer settings working with Microsoft Cloud technologies such as Power Platform or Dynamics 365 CE, Azure, or Microsoft 365 application development, integration, and / or infrastructure solutions A strong sense of ownership, autonomy, and accountability for your work The ability to work independently, translate goals into action, and own outcomes while collaborating effectively with others A passion for Microsoft cloud technologies, particularly Power Platform, Azure, and Microsoft 365 Strong client-facing skills, empathy, and the ability to guide clients through ambiguity and complex challenges Demonstrated experience delivering production-grade Power Platform solutions, including Canvas and model-driven apps, Power Automate flows, Integrations using connectors, APIs, or custom services The drive and self-sufficiency to work independently, translate goals into action, own the success of your area of work, support and seek support from colleagues when needed Benefits:We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
US Remote
Low code (e.g. Power Platform, OutSystems)
Microsoft Power Platform Senior Consultant
As an Application Platform Sr. Technical Consultant you can expect to… Work as a core member of delivery teams on large, complex client engagements, or serve as the technical lead on smaller or more focused implementations Take end-to-end responsibility for the delivery of technical capabilities at the solution, feature, and user story level Serve, based on engagement needs, as: Lead Developer, designing and supervising the development of Power Platform solutions Solution Developer, building high-quality applications, automations, and integrations Technical Consultant, advising on enterprise platform topics such as governance, security, ALM, architecture, and user empowerment Design, build, and deliver Power Platform solutions including Power Apps (canvas and model-driven), Power Automate, Dataverse, and related Azure services Translate business and functional requirements into scalable, secure, and maintainable technical designs Collaborate closely with functional consultants, solution architects, and client stakeholders to ensure solutions align with business goals and platform best practices Support client-facing consulting services including cloud assessments, technical workshops, and co-design sessions Ensure adherence to Power Platform best practices, security standards, governance models, and compliance requirements Guide clients through application lifecycle management (ALM), environment strategy, and deployment pipelines Contribute to successful solution adoption through technical enablement, documentation, and knowledge transfer Continuously develop and deepen your technical expertise and share knowledge internally through mentoring, best practices, reusable assets, and intellectual property You’re great at… Working closely with clients to understand their pain points, challenges, and goals Gathering important information through requirements gathering, participating or conducting workshops and interviews with key stakeholders to gather and document detailed business requirements, ensuring a clear understanding of client needs Developing strong technical, analytical, presentation, documentation, and communication skills Building trusted relationships with clients, partners, and internal stakeholders Prioritizing work, managing dependencies, and clearly communicating commitments Working effectively in highly collaborative, cross-functional teams Solving complex technical and business problems with creative, pragmatic solutions Learning new technologies and concepts quickly and applying them effectively Coaching and mentoring other consultants and developers to raise overall delivery quality Developing your own technical expertise, and share that expertise with your colleagues as a mentor or producer of best practices and intellectual property When asked, providing technical pre-sales support to sellers and their clients when needed (e.g. technical presentations to clients, development and presentation of demos, preparation of design and proposal documentation, etc.); note this is not the primary job function, and pre-sales assignments will be made based on technical expertise required by the pursuit Working in a highly collaborative team environment, solving complex problems with creative solutions Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent work experience) 4+ years of technical experience in consulting or customer settings working with Microsoft Cloud technologies such as Power Platform or Dynamics 365 CE, Azure, or Microsoft 365 application development, integration, and / or infrastructure solutions A strong sense of ownership, autonomy, and accountability for your work The ability to work independently, translate goals into action, and own outcomes while collaborating effectively with others A passion for Microsoft cloud technologies, particularly Power Platform, Azure, and Microsoft 365 Strong client-facing skills, empathy, and the ability to guide clients through ambiguity and complex challenges Demonstrated experience delivering production-grade Power Platform solutions, including Canvas and model-driven apps, Power Automate flows, Integrations using connectors, APIs, or custom services The drive and self-sufficiency to work independently, translate goals into action, own the success of your area of work, support and seek support from colleagues when needed Benefits:We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Microsoft D365 F&O Finance Functional Solution Architect
As a D365 Sr. F&O Functional Solution Architect you can expect to… Serve as the lead Functional Solution Architect (Sr. FSA) on complex, enterprise-scale D365 F&O implementations, owning overall functional architecture across multiple modules and workstreams Act as a trusted advisor to client executives, translating business strategy into scalable, compliant, and future-ready D365 F&O solutions Own and validate end-to-end functional solution design, ensuring alignment across finance, operations, integrations, data, security, and reporting Lead and contribute to enterprise-level project estimation, including scope definition, delivery approach, resourcing strategy, risk identification, and commercial assumptions Perform the Solution Advisory / Lead Architect role during the analysis and envisioning phases of D365 F&O programs Direct and oversee Business Process Analysis (BPA), Solution Blueprint creation, and Fit/Gap analysis, ensuring recommendations align to industry best practices and Microsoft standards Serve as the functional design authority throughout design, build, test, and deployment phases, guiding teams through complex decision-making and trade-offs Establish and govern testing strategy and issue resolution processes, particularly across functional architecture, integrations, and cross-module dependencies Review, validate, and formally sign off on functional specifications, test scripts, data migration strategies, and deployment plans Ensure training and knowledge transfer strategies are comprehensive and position clients for long-term success, adoption, and self-sufficiency Act as the senior escalation point for functional and solution-related issues during and after go-live, including hypercare and stabilization Contribute to the evolution of HSO’s implementation methodology, standards, and accelerators as business paradigms and Microsoft capabilities evolve Share best practices, lessons learned, and architectural guidance across projects and delivery teams Mentor and guide FSAs, Senior Consultants, and Functional Consultants, raising overall delivery quality and consistency Travel as client and business needs dictate (typically up to ~30%) You’re great at… Mentoring junior technical resources both on-shore and off-shore Articulating architectural options, trade-offs, and risks between different solution approaches Providing senior leadership presence in consulting engagements and client relationships Influencing without authority and driving alignment across large, matrixed organizations Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Solving complex business and technical problems with pragmatic, scalable solutions Coaching, mentoring, and developing junior architects and consultants Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s Degree in Accounting, Business Administration, Information Systems, or related field; CPA strongly preferred 10+ years of combined experience delivering Microsoft D365 F&O / AX solutions, including architecting complex, enterprise-wide systems Proven experience leading multi-phase, multi-country, enterprise-scale implementations Deep experience across assessment, analysis, business case development, solution envisioning, planning, deployment, and benefits realization Demonstrated ability to deliver measurable business value at the executive level A strong track record of serving as the trusted voice at the decision-making table Deep understanding of business operations, financial processes, and industry drivers, preferably within Financial Services, Public Sector, Media, or Life Sciences Working knowledge of relevant ISV solutions, integrations, and ecosystem tools Ability to move fluidly between executive-level architectural discussions and hands-on delivery leadership when required Microsoft D365 F&O Financials certifications Familiarity and/or experience with D365 F&O Workflow Flexibility to travel as client and business needs require The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
US Remote
Sales & Business Development
Microsoft Public Sector Client Account Executive
As a Public Sector Client Account Executive you can expect to… Build and maintain strong relationships with existing HSO clients while actively seeking opportunities to upsell and cross-sell additional services Position HSO in identifying new opportunities for upselling additional services and solutions to existing Public Sector clients in the Microsoft ecosystem Develop and manage all phases of the existing client sales cycle including managing contract renewals and negotiation terms to maximize client retention Advocate for clients or serve as an Executive Sponsor, representing their needs and feedback to inform product and service improvements Provide clients with insights on new Microsoft technologies and updates that can benefit their business or solve unique Public Sector industry client problems that position the value of HSO Develop strategic accounts and execute sales strategies that prioritize client retention, customer satisfaction, and the expansion of existing accounts Utilize a consultative sales approach to solve client problems and position the value of HSO Work proactively and independently as a hunter within existing clients, developing relationships, driving new business by demonstrating how HSO can continue to meet our clients' business needs Collaborate with sales and technical teams to propose enhancements or expansions to clients' current technology tools and environments Utilize your previous Microsoft and Public Sector experience to manage and grow existing client accounts You’re great at… Serving as the main point of contact for assigned clients, fostering strong and lasting relationships Identifying Public Sector industry trends, competitor activities, and market changes Building and maintaining strong relationships with existing Public Sector clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs Identifying new business opportunities within existing clients, proactively generate leads through various methods, including internal networking, referrals, or client loyalty Monitoring and proactively addressing any issues or concerns, working closely with internal teams to resolve challenges promptly, ensuring satisfaction with the products or services Manage contract renewals and negotiate terms to maximize client retention Regularly communicate with clients to provide updates, share insights, and leverage your sales knowledge of existing Microsoft solutions aligned to Public Sector industry to effectively position HSO Preparing and delivering regular reports on account status, including key performance indicators and milestones Staying updated on the latest trends, advancements, and competitive landscape within both the Microsoft ecosystem and Public Sector industry Sound interesting? If so, you’ll have… Degree in Business, Computer Science, or a related discipline or equivalent education 4+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services Established prior sales experience selling Enterprise Solutions in the Microsoft ecosystem Proven experience in closing business for business applications/technology sales as a Client Account Executive Excellent communication, negotiation, and interpersonal skills Direct Public Sector experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions Detail-oriented with strong organizational and time-management skills Ability to thrive in a dynamic and entrepreneurial environment and to work with a team Ability to travel 30% or more BenefitsWe offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
US Remote
Finance & Operations
Financial Planning and Analysis Analyst
As an FP&A Analyst you can expect to… Support the annual budgeting process and create regular forecasts to predict future revenues, expenses, cash flow and headcount Maintain and update financial models under guidance from other senior team members to support growth and profitability initiatives Compare actual financial results against budgets and forecasts, and flag key variances for senior team review Assist in preparing high-quality financial reports and dashboards that summarize KPI’s and communicate clearly to other teams Work with other departments to help collect data and support the alignment of financial plans with overall strategic objectives and ensure financial data is understood by non-finance stakeholders Support long-range financial planning that create insights into profitability, utilization, and expense trends Participate in ad hoc analyses (scenario modeling, margin impacts, project tracking) as directed You’re great at… Contributing to process improvements by automating reporting or improving model accuracy Tracking pipeline, bookings, and revenue conversion in partnership with finance and sales teams Multitasking, being flexible & paying close attention to detail Communicating in a timely, professional manner Learning new concepts quickly and thoroughly Support stakeholders by providing financial reporting, analysis, and clear reports Clearly communicating complex financial information in a concise and understandable manner Staying current with both industry trends and the ever-changing growth needs of HSO through continuous improvement Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor's degree in Finance, Business, Accounting, or a related field Minimum of two years of experience as a Financial Planning and Analysis Analyst, preferably within a technology or professional services company Understanding of financial modeling and forecasting techniques with strong Excel skills Ability to summarize and present complex financial information clearly and concisely to various audiences, from operational teams and executives to non-financial stakeholders Strong skills in financial software and tools, especially Excel, and PowerPoint for reporting Familiarity with BI/reporting tools (Power BI, Tableau) a plus Ability to manage multiple projects simultaneously, such as budgeting and reporting cycles against deadlines Strong attention to detail with a meticulous approach to ensure accuracy in financial data and reports in a fast-paced environments Demonstrated ability to maintain confidentiality and handle sensitive financial information with integrity BenefitsWe offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
US Remote
Data & AI
Data and AI Presales Technical Solution Architect
We are seeking a highly skilled Technical Solution Architect specializing in Data & AI Presales to join our team. The ideal candidate will have extensive experience with Microsoft Data and AI tools, and will be responsible for creating and demonstrating solutions, as well as building strong relationships with customers and prospects. As a Data and AI Technical Presales Architect you can expect to… Understand customer challenges and requirement around Data & AI Design and architect data and AI solutions that meet business and IT needs Conduct Data & AI assessments, Interview Business and IT teams Conduct Discovery Workshops for Data Engineering, Analytics, Data Integrations, AI and Business use cases Create data and analytics roadmaps, drive hands-on Proof of Concepts (PoCs) and Minimum Viable Products (MVPs) Ensure long-term technical viability of new deployments, infusing key AI technologies where appropriate Conduct technical presentations and demonstrations to customers Collaborate with various departments to ensure seamless integration of solutions Provide technical consultancy and advisory services to customers Build and maintain strong relationships with customers to understand their needs and provide tailored solutions Requirements: Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field 5+ years of experience in Data Science, AI, Machine Learning, Data Architecture and/or consulting Proficiency with Microsoft Azure, including Azure ML, Cognitive Services, Spark, Data Lake, and Microsoft Fabric Strong understanding of AI technologies and frameworks Excellent communication and presentation skills Ability to work collaboratively in a team environment Strong problem-solving and analytical skills Knowledge of database concepts, data science, and machine learning frameworks Good handle around LLMs, GenAI and Conventional AI models Benefits:We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
US Remote
Data & AI
Consulting Director, Data & AI
As a Consulting Director, Data & AI you can expect to… Engage in presales efforts including client presentations, workshops, proposals and RFP responses, solution envisioning, and estimating Develop and maintain strong relationships with clients, understanding their business needs and providing strategic AI solutions Oversee the design and implementation of AI and data solutions using Azure and Microsoft Data & AI platform, driving knowledge sharing and innovation across the practice Collaborate with cross-functional teams to ensure seamless integration of AI solutions into clients' existing systems Provide thought leadership, staying up-to-date with the latest trends and advancements in AI and data technologies, helping to shape the future of AI adoption across a wide range of industries Partner with sales teams to shape strategic deals and articulate the value of AI and data platforms, as well as help develop offerings and accelerators to differentiate our AI consulting services in the market Lead and manage the Data & AI consulting team, ensuring successful project delivery and client satisfaction across multiple concurrent engagements providing strategic oversight and problem-solving Guide the design and implementation of enterprise-grade solutions leveraging Azure AI services, CoPilot Studio, LLMs, cognitive services, and the full Microsoft data platform Represent HSO technology events, industry panels, and client forums Assist in leading a growing Data & AI service line and shape the future of AI adoption across a wide range of industries You’re great at… Using your proven Data & AI experience in a consulting leadership role to collaborate with an exceptional team of technologists and business leaders Ensuring data governance best practices are embedded into all solution designs, including data privacy, lineage, quality, and lifecycle management supported by your strong expertise in Azure and Microsoft Data & AI platform Engage in presales activities and envision AI solutions that champion responsible AI and ethical data use in client engagements, helping organizations navigate regulatory requirements and implement transparent, explainable AI models Deep understanding of LLMs and Ability to build solutions using CoPilot Studio, LLMs, Conventional AI Models and Data Platform Excellent leadership and team management skills Strong communication and interpersonal skills, with the ability to build and maintain client relationships Mentoring and developing team members, fostering a culture of continuous learning and innovation Using your strategic vision and insights with a passion for AI and data technologies, Staying current on emerging trends in AI, data science, and Microsoft technologies Handling multiple projects/tasks simultaneously Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor's degree in Computer Science, Data Science, or a related field; advanced degree preferred Minimum of 10 years of experience in Azure and Microsoft Data & AI platform At least 5 years of experience in presales activities, including client presentations and proposal development Significant experience in leading delivery teams and managing complex AI projects Direct experience serving as a senior advisor to clients, helping translate business objectives into scalable AI and data solutions Prior experience overseeing and growing a team of Data & AI consultants, engineers, and architects to deliver Microsoft Data & AI solutions Proven experience in a senior consulting leadership role within the Data & AI space Deep understanding of Microsoft Azure, including Azure AI, Azure Data Lake, Synapse, Fabric, and Databricks Experience delivering solutions using LLMs, CoPilot Studio, traditional machine learning models, and enterprise data architectures Demonstrated ability to lead presales engagements and craft complex AI transformation strategies Familiarity with data governance frameworks (e.g., Microsoft Purview, Collibra) and ethical AI principles (e.g., explainability, fairness, transparency Excellent client-facing skills with a track record of building long-term relationships at the executive level Strong leadership, team-building, and mentoring capabilities Benefits:We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
US Remote
Sales & Business Development
Microsoft Cloud Specialty Sales Executive
As a Microsoft Cloud Specialty Sales Executive, you will... Identify and qualify new business opportunities within assigned territory or accounts, with a focus on Microsoft Azure cloud solutions Develop and execute strategic sales plans to achieve sales targets and objectives Build and maintain strong relationships with key decision-makers, including C-suite executives, IT leaders, and procurement professionals Conduct in-depth needs analysis and solution presentations to articulate the value proposition of our cloud offerings Collaborate closely with our technical teams to develop customized solutions that meet the specific requirements of clients Lead contract negotiations and drive the sales process to closure Stay informed about industry trends, competitive offerings, and emerging technologies to effectively position our solutions in the market Provide timely and accurate sales forecasts, pipeline updates, and other reporting as required You’re great at… Develop and execute measurable sales activities focusing on Microsoft-centric solutions and services Collaborate with the sales team, management, and technical experts to identify target markets Build and maintain strong relationships with existing and prospective clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs Identify new business opportunities and proactively generate leads through networking, industry events, referrals, and digital marketing initiatives Develop and nurture a robust pipeline of prospects to achieve and exceed sales targets Leverage your sales knowledge and existing Microsoft ecosystem network to position HSO solutions effectively Manage the end-to-end sales process, including lead qualification, solution scoping, negotiation, and contract close Stay updated on the latest trends, advancements, and competitive landscape as it pertains to Cloud Services within the Microsoft ecosystem Sound interesting? If so, you’ll have… Bachelor's degree in Business Administration, Sales, Marketing, or related field Proven track record of success in selling cloud solutions, preferably with expertise in Microsoft Azure Strong understanding of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS) Excellent communication and presentation skills, with the ability to effectively engage with both technical and non-technical audiences Demonstrated ability to build and nurture relationships with clients and partners Results-oriented mindset with a focus on exceeding sales targets and driving business growth Ability to work independently and as part of a collaborative team environment Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert or Microsoft Certified: Azure Administrator Associate are a plus Ability to travel 30% or more BenefitsWe offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
CA Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Product Manager - HSO Studio
Description At HSO, we’re looking for a Product Manager to join HSO Studio - our global product development team. HSO Studio is where ideas become impact: a collaborative, forward-thinking environment where we design and build cutting-edge Microsoft-based solutions that drive business transformation for customers worldwide. As part of this dynamic team, you’ll have the opportunity to solve complex problems creatively, shape industry-leading products, and work with an exceptionally talented global group of engineers, designers, and product experts. In this role, you will help define and deliver the vision, strategy, and roadmap for a portfolio of global products. You will work closely with a Senior Product Manager, who provides strategic oversight across our Professional Services CRM and Power Platform/CE product suite. This position offers a strong growth trajectory, with the potential to step into a product leadership role in the future. As a Product Manager, you’ll collaborate with industry leaders, product marketing, business development teams, Microsoft, and key strategic customers to deliver solutions that drive measurable business impact. You will also help elevate the maturity of our product development organization by applying your experience in effective product management practices, engineering methodologies, and modern ways of working. Key Responsibilities Market & Customer Insights Partner with industry leaders, business development, marketing, and Microsoft to shape go-to-market strategies. Gather feedback from customers and internal teams to identify customer needs and to validate early designs. Use data-driven insights to inform product decisions and strategy. Product Strategy & Roadmap Define and communicate a clear product vision aligned with customer needs and business goals. Build and prioritize the product roadmap collaboratively with stakeholders. Recommend innovative ideas based on market validity, customer value, and technical feasibility. Work with Product Marketing and Support to create collateral for education, sales enablement, and adoption. Identify and define new product features and functionalities that solve customer problems. Strategic Direction for Development Translate roadmap priorities into actionable requirements and user stories for the Product Architect and developers. Ensure the product development team is focused on designing, building, testing and releasing against strategically prioritized product roadmap. Track progress, manage backlog prioritization, and address issues to ensure successful releases. Deliver Business Value Monitor pipeline and financial performance, adjusting strategy as needed. Drive profitability and growth for assigned products globally. Prepare business cases for continued investment and resource planning. Requirements Bachelor’s degree or equivalent. 3+ years’ experience working in cross-functional, globally distributed product development teams and/or engineering teams. Experience with CRM product development - preferably Dynamics 365 Customer Engagement. Familiarity with Microsoft technology stack (Azure, Dynamics 365, Power Platform). Proven ability to collaborate with engineers, business leaders, and customers. Experience in customer-facing roles with a focus on problem-solving and innovation. Strong understanding of modern product discovery and delivery techniques; proficiency in DevOps tools. Experience in professional services industries. Strategic thinker with strong business acumen and data-driven decision-making skills. Demonstrated ability to manage budgets and drive revenue growth. Willingness to travel occasionally across global regions (North America, Europe, and India). Benefits Competitive salary and benefits package. Opportunity to lead product development at the forefront of Microsoft innovation, building cutting-edge tech products that drive business transformation. Opportunity to work with a talented and dynamic global team. Professional growth and development opportunities.#LI-MH1
NL Amsterdam
Low code (e.g. Power Platform, OutSystems)
Xurrent Application Administrator
At HSO, we’re on a mission to empower our teams with smart, scalable systems that help us serve our clients better and faster. As our new Xurrent Application Administrator, you’ll become a key member of our Business Systems team, working at the heart of a major transformation. Xurrent (4me) is our new internal service management platform, designed to streamline operations and elevate the support we provide to our clients. In this role, you won’t just be maintaining a system—you’ll be shaping how over 300 colleagues in our Managed Services team interact with it daily. You’ll work closely with business stakeholders to tailor the platform to real-world needs, ensuring it evolves in step with our services. With a high degree of autonomy, you’ll have the opportunity to take ownership of the platform and play a central role in how effectively we deliver value to our clients. As a Xurrent Application Administrator at HSO, you will play a pivotal role in our dedicated IT team and responsible for configuring and maintaining the Xurrent Service Management Platform. You will collaborate with business owners to implement new services and ensure up-to-date documentation and training for users. Your key responsibilities and tasks in this role will include: User and Role Management: Oversee the creation, modification, and management of user accounts and roles to ensure secure and efficient access control. Service Management Configuration: Design, configure, and optimize service management processes and workflows to enhance operational efficiency. Automation: Develop and implement automations to streamline repetitive tasks and improve system performance. CMDB Management: Set up, maintain, and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date asset information. Self-Service Portals: Create and manage intuitive self-service customer portals to enhance user experience and reduce support workload. Requirements Experience with Service Management (e.g., ITIL, USM) and related processes is essential. Proven track record of working in a SIAM (Service Integration and Management) environment Ability to manage multiple service providers and integrate their services into a cohesive and efficient service management system. Ability to translate business needs into technical solutions. Affinity with IT and experience in configuring web applications. Previous working experience with the Xurrent (4me) platform is preferred Analytical, eager to learn, and a team player. Benefits About HSO:We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 30 offices across the Americas, Europe, Australia and Asia. Why Choose HSO? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents and ambitions. Fun and success You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure! Freedom and responsibility You get a lot of freedom and flexibility to organise your workdays, especially to shape your career. Do you want to be part of a fast-growing company and work with many international colleagues? Then you can apply immediately! #LI-DI
NL Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Dynamics 365 CE & Power Platform Consultant
Position: Dynamics 365 CE & Power Platform Consultant Department: CE & Power Platform Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship and relocation are only available within the Netherlands. What is your goal? As a Dynamics 365 CE & Power Platform Consultant, you will work with Microsoft Dynamics 365 Customer Engagement applications and the Power Platform to design, configure, and deliver innovative business solutions. Your goal is to help clients transform their customer engagement processes by leveraging Dynamics 365 CE modules and Power Platform tools. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Deliver and implement the latest Microsoft technologies such as Dynamics 365 CE & Power Platform internationally; Deliver high quality business and software application services to clients; The creation of high quality and sustainable client solutions; Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan; Measure customer expectations of business knowledge, skills and behavior; Identify business/project risk and mitigate or communicate as necessary; Participation in pre-sales activities as requested; Advise customers on industries’ best practices in a proactive rather than passive way. When do we match-up? You are... You are ambitious and eager to learn; You are fluent in English, both spoken and written; other languages such as French, German, Spanish and Italian are a big plus; You have good communication skills and you are creative in solving problems; You have strong analytical skills and you are proactive; You are customer-oriented, not afraid of taking responsibility and able to work independently; You are a team player who can easily fit into an international vibrant team of colleagues from different cultures and locations; You are willing to take an extra challenge to work and travel for international projects all over the world. You have... University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or a comparable education; At least 2 years of CRM consulting experience – Microsoft Dynamics 365 CE or earlier versions of Dynamics CRM preferably; Experience as a consultant on at least 1 international end-to-end CRM implementations – preferable with intercontinental rollouts; Preferred pre-sales experience; Excellent presentation and demonstration skills; Excellent coaching and mentoring skills. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
MK Skopje
Customer Success / Support
24/7 Customer Service Engineer
Description Are you a dedicated Customer Service Engineer ready to support global clients around the clock? HSO is seeking a skilled and proactive 24/7 Customer Service Engineer to join our support team. In this role, you will provide technical assistance and issue resolution for Microsoft Dynamics 365 solutions, ensuring continuous service availability and customer satisfaction. You will work in a rotating shift schedule to deliver high-quality support across multiple time zones. About HSO At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. Responsibilities Provide timely and effective responses to client issues, ensuring concerns are addressed with urgency and care. Demonstrate empathy and professionalism to assure customers their challenges are being taken seriously. Deliver and support international implementations of Microsoft Dynamics 365 Finance & Operations (formerly AX). Provide business and application consulting services to clients across various industries. Design and develop high-quality, scalable, and sustainable solutions tailored to client needs. Meet and exceed customer expectations through strong business acumen, technical expertise, and professional conduct. Identify potential risks in projects and proactively mitigate or communicate them as needed. Maintain clear and consistent communication with stakeholders through formal and informal updates. Represent HSO Global Services with integrity, professionalism, and a positive attitude at all times. Proactively advise clients on industry best practices to enhance business performance. Work in a rotating three-shift schedule (day, evening, and night) to ensure uninterrupted 24/7 support across global time zones. Requirements University degree in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering, Management, Computer Science, Information Science, or a related field. Strong desire to learn and grow professionally. Self-motivated with a drive to challenge yourself and improve continuously. Experience with ERP systems, preferably Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX (a plus). Proven ability to communicate effectively across all levels of an organization in customer-facing roles. Solid understanding of business requirement analysis, process mapping, modeling, and documentation. Exposure to pre-sales activities is an advantage. Excellent command of professional English, both written and verbal. Willingness and ability to work in a rotating shift schedule. Benefits Competitive Compensation and Bonus Package: Receive a competitive salary aligned with your experience and a performance-based bonus to recognize your achievements and contributions; Private Healthcare Insurance: Your health and well-being are important to us. Enjoy comprehensive private healthcare coverage to ensure your well-being and access to high-quality medical care when needed; Hybrid Work Environment: Benefit from a flexible hybrid work model that allows you to balance time between the office and home, optimizing productivity and work-life harmony; Innovative Office and Inspiring Culture: Thrive in our vibrant, centrally located office, equipped with cutting-edge technology to enhance your workday. Enjoy a positive workplace culture that fosters collaboration, creativity, and continuous professional development; International Teams and High-Scale Projects: Collaborate with international teams on large-scale projects for leading corporations, gaining valuable experience and advancing your career; Connect, Grow, and Develop: Engage in our Tech Updates sessions and informal team events that build a strong sense of community and make work enjoyable. Plus, take advantage of comprehensive learning and development opportunities, including access to the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your professional growth and certification goals; Sports Subscription: Keep active and energized with our Sportmaster subscription, offering you access to top-notch fitness facilities and activities to support your health and well-being; Vacation Days: Recharge and unwind with 23 days of vacation, giving you ample time to relax and pursue your passions outside of work;
NL Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Dynamics 365 CE Field Service Consultant
Position: International Dynamics 365 CE Field Service Consultant Department: Customer Engagement Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation are only available within the Netherlands. What is your goal? As a Dynamics 365 CE Field Service Consultant, you will lead international implementations, helping clients optimize service operations through Microsoft technology. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Work on Dynamics 365 CE & Power Platform projects across the globe. Take the next step! Key Responsibilities Deliver and implement the latest Microsoft technologies, such as Dynamics 365 CE & Power Platform internationally; Deliver high-quality business and software application services to clients. The creation of high-quality and sustainable client solutions. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Measure customer expectations of business knowledge, skills and behavior. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Participation in pre-sales activities as requested. Always represent HSO International professionally and positively. Advise customers on industries’ best practices proactively rather than passively. When do we match up? You are... You are ambitious and eager to learn. You are fluent in English, both spoken and written; other languages such as French, German, Spanish and Italian are a big plus. You have good communication skills, and you are creative in solving problems. You have strong analytical skills, and you are proactive. You are customer-oriented, not afraid of taking responsibility and able to work independently. You are a team player who can easily fit into a vibrant international team of colleagues from different cultures and locations. You are willing to take an extra challenge to work and travel for international projects worldwide. You have... University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or comparable education. At least 2-3 years of professional experience with Microsoft Dynamics 365 CRM / Customer Engagement, ideally in an international environment. Experience in field service and customer service, service desk, case management, queues, dispatching, knowledgebase, contracts / SLAs and customer service, as well as field service planning, inventory and assets management; At least completed two field service implementations. Experience as a consultant on at least 1 international end-to-end CRM implementation – preferable with intercontinental rollouts. Preferred pre-sales experience. Strong presentation and demonstration skills. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - D365 CE & Power Platform (Technical) Solution Architect
Position: Dynamics 365 CE & Power Platform (Technical) Solution Architect Department: CE & Power Platform Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship and relocation are only available within the Netherlands. What is your goal? As a Dynamics 365 CE & Power Platform Technical Solution Architect, you will design and deliver innovative customer engagement solutions using Microsoft Dynamics 365 CE, Power Platform, and Azure services. Your goal is to define the best strategy for digital transformation, lead technical architecture design, and ensure seamless integration across systems. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Conducting envisioning discovery workshops and architecture design workshops. Making technology choices aligned with architectural requirements. Preparing and defining architecture designs, guiding business transformation and business-value approach. Providing proactive support in program/project delivery, anticipating issues and working alongside the delivery teams. Understanding the customer's operational landscape and leveraging it for architecture validation. Staying informed about evolving business technology trends to shape long-term strategic roadmaps and the feasibility of these in supporting our customers. Optimizing business processes for greater efficiency and effective technology deployment. Undertaking business process design and documentation. Facilitating agile, innovative projects alongside the main program. Developing and updating internal tools and best practices for the Project team. When do we match-up? You are... You are ambitious and eager to learn; You are fluent in English, both spoken and written; other languages such as French, German, Spanish and Italian are a big plus; You have strong analytical skills and you are proactive; You have good communication skills and you are creative in solving problems; You are customer-oriented, not afraid of taking responsibility and able to work independently; You are a team player who can easily fit into an international vibrant team of colleagues from different cultures and locations; You are willing to take an extra challenge to work and travel for international projects all over the world. You have... University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or a comparable education. At least 8 years of CRM experience – Microsoft Dynamics 365 CE or earlier versions of Dynamics CRM preferably. Experience as an architect on at least 4 international end-to-end CRM implementations – preferable with intercontinental rollouts. Adept at Business Requirement Analysis and Architecture Design Good written and verbal communication skills Strong understanding of the concepts of modern technology Expert level in Microsoft D365 ecosystem and suite of solutions Broad understanding of all the elements of the Microsoft technology platform. Preferred pre-sales experience. Excellent presentation and demonstration skills. Excellent coaching and mentoring skills. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE
Why work at HSO?
At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.
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Collaborative
At HSO we enjoy a culture of collaboration and support and a collaborative hybrid working model where we team flexibly with purpose at the heart of our working arrangements. We use teamwork not just to meet challenges, but to also promote one another’s success.
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Ever-Evolving
We believe strongly in our values of always learning, always evolving and not standing still. HSO is dedicated to the ongoing professional development of people starting with the training and certification of our early career starters through to supporting senior experienced professionals.
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Value Driven
Our values and culture are attractive to people who want to work with value-driven teams around the world. Collaborating with colleagues and clients who are experts in their field provides an exceptional opportunity in your career to be continuously upskilling and expanding your knowledge and talent for accelerated learning and career progression.
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Entrepreneurial
At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.