What’s shaping the future of field service?

In our latest podcast episode, HSO field service experts Max Dinser and Mike Hammons help us understand some of the key trends driving the need for cloud solutions in field service.

Listen to the Podcast

Opportunities to modernize field services come in many forms. Some organizations need an overhaul of their field service management, which might call for the deployment of new software and add-on solutions. Other teams are trying to enhance key elements of their field operations by adding augmented reality solutions, providing better insight into equipment via IoT, or asking field workers to help fulfill new business models based on new types of service agreements.

In our latest podcast episode, HSO field service experts Max Dinser and Mike Hammons help us understand some of the key trends driving the need for cloud solutions in field service.

Show Notes:

  • 2:30 – Tech trends that are impacting the field service market today
  • 5:15 – How do organizations take the steps to adopt new tech?
  • 8:30 – A growth model for service businesses
  • 12:00 – Why so many companies are still in a reactive state and should start small with adapting their service portfolio
  • 14:45 – Microsoft’s progress on D365 Field Service and other ways to support it
  • 16:30 – What goes into service planning
  • 19:30 – Using Power Platform to round out out of the box solutions
  • 21:00 – Perspectives on servitization with Microsoft tech
  • 25:00 – What do digital twins do for service management?
  • 30:00 – The role of IT and the business in service technology investment
  • 33:30 – What the HSO team is excited about in the tech landscape