Based on a recent Gartner report, a staggering 49% of customers have expressed a clear inclination towards resolving issues independently rather than reaching out to customer service. Moreover, an impressive 37% of customers have shown their keenness to explore the potential of digital assistants in the near future. Consequently, it comes as no surprise that 51% of heads of support and service are actively allocating increased resources to self-service initiatives.
With these remarkable insights at hand, let's explore five compelling reasons why companies should readily embrace the adoption of Power Virtual Agents.
- Availability. With Power Virtual Agents companies can provide around the clock, 24/7 customer support – no more waiting on hold, or delayed responses. Customers can interact with virtual agents anytime, anywhere, and receive instant answers to their questions, wherever they are, whenever they need it.
- Scalability. As your business grows, so does the demand for customer service. With Power Virtual Agents, you can seamlessly and effortlessly scale up your customer service abilities by deploying multiple bots that can answer various types of queries and provide the right experience to your customers instantly.
- Cost Efficiency. Hiring and training a large customer service team can be rather expensive. Power Virtual Agents eliminates the need for extensive human resources by automating repetitive tasks. It significantly reduces operational costs while maintaining high quality customer interactions.
- Personalized Experiences. Power Virtual Agents leverage artificial intelligence (AI) to understand customers and provide tailored recommendations. By analyzing data in past interactions, Power Virtual Agents can offer personalized interactions (suggestions), increasing customer satisfaction and fostering long-term customer loyalty.
- Real-Time Insights. Power Virtual Agents capture valuable data when it comes to customer interactions. Through this data, these companies can identify trends, optimize processes, and continue to evolve their customer service strategies.
In summary, Power Virtual Agents provide a comprehensive range of benefits, including round-the-clock availability, scalability to meet varying demands, cost-effectiveness, personalized recommendations, and valuable real-time insights.
Embark on a journey of empowering your company to consistently deliver exceptional customer experiences, driving unparalleled customer satisfaction, and ultimately attaining operational excellence.
Seize the opportunity to revolutionize your customer service experience today. With the integration of Power Virtual Agents, you can elevate customer interactions to unprecedented heights, unlocking a new level of excellence in customer engagement.
Source: Customer Service & Support - Best Practices and Insights | Gartner