So, You’re Thinking of Finding a New Managed Services Partner?
19 Dec, 2025
Maybe you’re not getting the support you need. Maybe things could be better. If you’re considering a change, it’s natural to have some hesitations—especially when it comes to risk and disruption.
At HSO, we understand the concerns that come with switching managed services providers. You might be asking yourself: Will the transition be smooth? Will my business experience downtime? How can I be sure I’m making the right choice?
These are valid questions. The good news? You don’t have to navigate this journey alone. We’ve designed our transition process to make your move as easy and seamless as possible—so you can focus on your business, not the bumps in the road.
What Makes HSO Different?
Our approach starts with listening. Before anything else, we take the time to understand your business goals, challenges, and expectations. Through executive alignment and stakeholder interviews, we get a clear picture of what success looks like for you.
Preparation is everything. That’s why we begin with a thorough technical health check of your current environment—whether it’s Dynamics 365, your data estate, Azure infrastructure, or all of the above. This helps us spot risks early and ensures there are no surprises down the line. We also lead a series of structured knowledge transfer sessions with your current provider and stakeholders, so nothing gets lost in the handover. Every detail is captured in a client-specific runbook, setting you up for a smooth go-live.
But planning is only part of the equation. Communication is just as important. Throughout your transition, you’ll have a dedicated Service Delivery Manager by your side, guiding you every step of the way. Regular checkpoints and transparent updates keep you informed and confident, while clear escalation paths ensure accountability.
Of course, risk is always top of mind. We use phased onboarding and milestone-based readiness checks to prevent delays, and we maintain service quality by tracking incumbent SLAs and proactively monitoring your environment. Security and compliance are never an afterthought—early validation of environment access and Microsoft Secure Score monitoring are built into our process. And to protect against knowledge loss, we use shadowing and reverse-shadowing sessions, so even if key resources change, your business doesn’t miss a beat.
When it’s time to go live, our support doesn’t stop. For 30–60 days after the transition, you’ll benefit from “hypercare” support to stabilize operations and resolve any issues quickly. We continue to provide improvement proposals and prioritize your roadmap based on health checks and your feedback—so you’re never left on your own.
Confidence at Every Step
Switching providers is a big decision, but with HSO, you’re never alone. From the very first conversation to ongoing quarterly advisory reports, our team is committed to your success. You’ll meet your Service Delivery Manager and Customer Care lead before the transition even begins, and you’ll always know what’s coming next thanks to a clear, phased roadmap with defined milestones and contingency plans.
We operate in “shadow mode” before fully taking over, ensuring a smooth handoff and early wins through advisory workshops and proactive issue resolution. Our standard monitoring package helps us identify opportunities for improvement, and regular feedback sessions mean we’re always refining our approach to serve you better. Plus, our flexible contract terms mean you’re never locked in before you’re ready.
- 1
Executive alignment
through stakeholder interviews to understand your goals and challenges. - 2
Early environment assessment
and tailored recommendations that showcase our expertise. - 3
Meet your Service Delivery Manager (SDM) and Customer Care lead
before the transition begins, so you know your team. - 4
A clear, phased transition roadmap
with defined milestones, responsibilities, and contingency plans—so you’re never in the dark. - 5
“Shadow mode” operation before full takeover,
ensuring a smooth handoff and uninterrupted service. - 6
Early wins
through advisory workshops and proactive issue resolution, building trust from day one. - 7
Enhanced support for 30–60 days post-go-live,
with dedicated resources and shared risk models for peace of mind. - 8
Flexible contract terms to avoid early lock-in,
giving you confidence and control.
Ready to experience a better way to manage your IT services?
Discover how HSO can help you make the switch with confidence.