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Knowledge and customer cases
Manufacturing
The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
Financial Services
How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
Professional Services
People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
Retail & Distribution
We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
Public Sector
HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
Non-Profit
We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
What we do
HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
Business Applications
Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
Cloud Services
HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
Data & AI
We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
Our Solutions
HSO develops industry-specific solutions that leverage the latest cloud and AI technologies from Microsoft, accelerating our customers' digital transformation.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
The ultimate guide to choosing the right approach for your business transformation
If your business is thirsty for breakthrough expansion but you are hitting a wall, you might be in the market for digital solutions that can fast-tack your growth and give you the competitive edge. From the myriad of options out there, Microsoft Business Applications is the golden standard to help you scale your business, reach more customers, and make the most of your investment.
By leveraging the power of Microsoft’s market-leading cloud platform, Dynamics 365 BusApps can transform any aspect of your business, whether that’s Finance and Operations, Sales, or Customer Service, leveraging features that streamline workflows and provide game-changing insights. It really is the ultimate capabilities multiplier.
At HSO International, we’ve been in the business of digital transformation for over 30 years, and along the way we’ve learned a thing or two. In this guide, we discuss the pros and cons of each implementation approach, drawing from our experience to help you choose a path that is the best fit for your company.
What is your perfect fit?
With so many options on the market, you may be wondering whether Dynamics 365 BusApps is for you, and what the best way is for you to implement it. While it certainly is an advantage if you are already operating in the Microsoft ecosystem, anyone can jump straight in and start generating value with Dynamics 365. It is the ideal digital solution for any company with a well-established IT team and the ambition to expand their global footprint.
Because of its modular nature, Dynamics 365 allows you to implement applications that give you an immediate return on investment. With a proper roadmap in place, you build on the newly established framework to continue scaling your business. Furthermore, you can choose a degree of involvement that suits your needs, offering you the ability to allocate resources as you see fit.
However, it’s important to emphasize that this kind of implementation is not an IT project, but rather a business transformation project. The goal is not just to streamline your processes and increase the efficiency of your organization, but to fundamentally enhance your productivity and capacity for innovation to realize your company’s long-term goals. With this perspective, you can properly quantify the long-term benefits and hidden costs of each approach.
Sound like a lot? That’s why we recommend the partnership option and advise you to carefully choose the right implementation advisor. Ideally, that’s a partner with enough industry knowledge to quickly gain a solid understanding of your business challenges. They must put your vision first and not only strive to help you craft a roadmap, but to go the distance and navigate challenges throughout your transformation journey.
In broad terms, you can choose to implement your project anywhere along a spectrum of native involvement, from taking the project on your own shoulders, to fully outsourcing it to an independent company. Below are the main characteristics of different options across that spectrum.
Implementing Microsoft BusApps entirely in-house means your organization takes complete ownership of the process. This approach requires you to exercise maximum control over the project and tailor every detail to your specific needs and objectives. However, it's important to note that it demands significant internal resources, expertise, and a considerable time commitment.
This approach puts all the responsibility on your shoulders, using targeted expertise of outside resources, such as freelancers, to train your development team or help implement your solutions. While this is a very flexible option, it is not business focused, so it lacks attention for organizational change management and accountability for the effectiveness of your solution. Additionally, you may find yourself too deep in the weeds to maintain the big picture perspective that allows you to adapt as you refine business needs.
Considerations:
Now, let’s consider the other side of the spectrum, where you entrust the entire implementation process to external experts. This approach demands the least internal resources, allowing you to focus on core revenue-generating activities. Up until the switchover, it’s business as usual.
Delegating this enormous task comes with a significant price tag, and in the meantime reduces your visibility of what is being developed. If you want to make adjustments, you may run into delays as you renegotiate the terms and get back in sync with your partner.
Additionally, while outsourcing minimizes your workload during the implementation, it reduces ownership and accountability for the project's success within your company, making for a more challenging transition and limiting your capacity to independently make changes in the future.
Considerations:
We'll paraphrase the old saying: “If you give someone fish, you feed them for a day. But if you teach them how to fish, you’ll feed them for a lifetime.” You can get more out of your digital transformation if you are invested in the process, and at the same time gain new skills that make you more independent. That’s why here at HSO we recommend a partnership where you get the best of both worlds.
First of all, staying involved ensures that your vision remains front-and-center and the intricacies of your business processes are not forgotten. At the same time, you can leverage your partner’s experience and resources. Having an outsider’s perspective by your side is indispensable to reframing your challenges and finding the best solutions.
And still, there is an often-forgotten benefit that we appreciate the most. By applying the competency center approach, building in-house expertise throughout the implementation process, you quickly gain the ability to independently make continuous improvements and take your business to new heights.
Considerations:
Balancing your needs for a successful implementation
Selecting the best approach for your business transformation depends on your organization's unique needs, resources, and vision. Whatever method you choose for your organization, ensure you have the internal and external support structure you need to secure the success of your investment.
If you want to accelerate your transformation by entering a partnership with a trusted advisor on your side, a partner like HSO International can offer a balanced blend of control, immediate impact, and long-term success. Our global practice capability means that we are in tune with the needs of international companies who operate and do business across complex regulatory and cultural borders. This allows you to adapt to changing circumstances in the global market and ensures that your digital transformation efforts align with your vision.
We are proud to offer world-class service and be recognized as one of the best Microsoft partners globally. If you are still feeling unsure of which approach is ideal for you, don’t hesitate to get in touch. We are happy to point you in the right direction.
Ready to take your business to a new level? We invite you to explore our offerings and discover how we can support your company's journey.
Complete the form below and we will get back to you as soon as possible, to discuss the best approach for your organisation.
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Knowledge and customer cases
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