Microsoft Dynamics 365 Ecosystem

Your digital transformation starts here

Download Infographic

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is the newest generation of business apps based on Microsoft Cloud Solutions such as Dynamics 365 (ERP & CRM), Microsoft 365, Power BI and Azure services. With intelligent business applications across CRM and ERP, Microsoft Dynamics gives you choice.

Before Dynamics 365, Microsoft made Dynamics AX, NAV and CRM available as standalone business applications that could be integrated when desired. Now Microsoft Dynamics 365 is a total solution offering, available in the Cloud for organisations to use as modules, based on processes and/or roles, to use what they need, when they need it.

The Dynamics 365 suite consists of the following business applications which can seamlessly integrate with your existing systems:

  • 1

    Finance & Operations (ERP)

    Dynamics 365 for Finance & Operations connects all of your processes and departments including procurement, sales, logistics, productions, projects, financial, service and business administration in the cloud to enable you to make better decisions quickly.

  • 2

    Customer Engagement (CRM)

    Microsoft Dynamics Customer Engagement is a collection of software solutions that covers different management systems – such as sales, marketing and service, and allows them to work together seamlessly.

  • 3

    Power Platform

    If you want to be able to switch quickly, innovate and respond to market demands, you don’t always want to be dependent on the IT department for business apps and reporting. Thanks to Microsoft Power Platform, users can now work with apps, workflows, reports and chatbots themselves.

  • 4

    Field Service

    Microsoft Dynamics 365 Field Service – powerful end-to-end field service management software with integrated CRM functionality that makes it easy to stay on top of all aspects of the field service process, benefiting planners, technicians, and service managers alike.

  • 5


    Microsoft Dynamics 365 Commerce provides retailers with a modern, flexible and cloud-based retail solution across web, physical stores, and call centre channels that helps them to be more agile, build lasting customer relationships and stand out in an ever-competitive marketplace.

  • 6

    Human Resources

    Dynamics 365 Human Resources empowers your recruitment team with the tools they need to deliver secure prime talent for your company while your HR team and people managers are enabled to care of new and existing employees with innovative new features.

Eliminate large-scale and costly ERP & CRM project implementations

Microsoft Dynamics 365 makes large-scale, costly and lengthy ERP and CRM projects a thing of the past. You can start small, achieve results fast, and pay only for the applications that you actually need.

Dynamics 365 seamlessly integrates into Microsoft 365 and connects the structure workflow of business apps to unstructured collaboration and productivity tasks. The apps are cloud-based and accessible on mobile devices with offline capabilities, using innovations such as Cortana Intelligence, Microsoft Power Apps and Microsoft Power Automate.

Download the latest Dynamics 365 Ecosystem infographic

Microsoft Dynamics Ecosystem Map