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Manufacturing
The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
Financial Services
How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
Professional Services
People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
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We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
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HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
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We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
What we do
HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
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Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
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HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
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We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
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HSO develops industry-specific solutions that leverage the latest cloud and AI technologies from Microsoft, accelerating our customers' digital transformation.
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Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
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We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
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Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
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From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
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Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Copilot is Microsoft’s Gen AI tool that adds immediate, out-of-the-box AI power to your everyday applications, such as Microsoft 365, Power Platform, Dynamics 365 Sales, Customer Service, Field Service and Github.
Sven Sieverink has had a long career in ERP and CRM and is currently Director Dynamics 365 Customer Engagement & Application Platform at HSO International. He has been engaging a lot with Copilot for Customer Service and Sales and is very enthusiastic about the amazing increase in efficiency Dynamics 365 Copilot offers.
Copilot for Dynamics 365 offers out-of-the-box value
We asked Sven about the opportunities Copilot has to offer Dynamics 365 users and what companies can expect from these out-of-the box Dynamics 365 Copilot capabilities.
A: “Most Dynamics 365 Copilot apps are available in your Dynamics 365 applications. However, we always check if customers have the right licenses in place, data and security settings.”
A: “The biggest advantage of Copilot is that it’s out-of-the-box, adding immediate value at low risk and low investment. To name a few:
Copilot for Customer Service and Sales offers quick summary options, which means that when there has been a lot of communication, in a sales process or service ticket for example, you can get all key information with just one click. That saves a lot of time going through long strings of emails and messages."
"Another example is using Copilot to discover and retrieve knowledge. Customer Service agents rely on their knowledge base a lot, but it can be time consuming to manage a high quality information base. Using Copilot you can connect to specific websites and documents and Customer service teams just ask Copilot any question in natural language. Dynamics 365 AI will retrieve the right articles and information, including the data source, which supports validation of the output.
In Dynamics 365 Sales, we have seen that the Copilot opportunity summary is pretty powerful. The success rate view and next best action work well. In addition, you can ask questions about the prospect’s or customer’s company. Via Bing Search all relevant company information can be found. With the outlook integration available for Sales and Customer Service, users can easily track relevant information from CRM and have Copilot help draft an email.
All this saves users a huge amount of time on research, clicks, searching for information. It’s a massive increase of efficiency.”
Sven Sieverink, HSO: “Copilot in Dynamics 365, is a very smart, out-of-the-box tool, low risk and easy to implement. That makes it a great way to experience the endless possibilities of generative AI.”
Things to consider when you start using Dynamics 365 Copilot
A: “There are three things I would like to point out. First is that users have to learn how to ask Copilot the right questions. But I expect that people will learn quickly. Second, is that the data underlying the application has to be correct, which includes your own CRM data but also data from external sources, if you connect those.
A third potential risk I would like to mention is that users might rely on Copilot too quickly too soon. And they overestimate results and see it as being the truth, while the technology does not have more wisdom than the data it’s using. Quality of output largely depends on the quality of the input and therefore I would always recommend a certain level of validation, especially in the beginning. The good thing though is that Copilot is adding the data source to the results, which makes this easier.”
A: “I would turn that phrase around. If you could manage for example 12 accounts, and with Copilot you can manage 15, that does not mean more work, but an opportunity to meet your targets faster. If you can automate typing long reports or doing tedious research, when asking 2-3 questions in natural language can provide the same output, that’s a great chance to focus on more enjoyable and profitable work.
In my view, Copilot is an extremely fast way of automating and eliminating repetitive, manual and simple tasks. And your teams can focus on the work where human beings can make a difference.”
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Video: Copilot in Microsoft Viva Sales
This demo highlights how Copilot in Viva Sales uses generative AI to revolutionize how sellers work. Learn how to automatically create a customer-facing e-mail summarizing a Teams meeting and the ability to auto-generate content suggestions for use within customer email replies.
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More about Copilot
Customer stories, Resources and Offerings
Find out all you need to know about Generative AI
Welcome to the Hub: Get AI Ready with Microsoft and HSO
We help you understand how AI will affect your business and how to drive more value.
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