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The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
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How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
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People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
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We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
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HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
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HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
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Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
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HSO develops industry-specific solutions that leverage the latest cloud and AI technologies from Microsoft, accelerating our customers' digital transformation.
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Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
As Service Line Director Analytics at HSO International, Jasper Hillebrand works closely with customers on complex data issues. A topic that is only becoming more relevant and urgent, given the developments around AI, which is changing the data playing field at lightning speed. If you want to take advantage of available Microsoft AI tech, then accessibility, reliability and quality of your data is essential. According to Jasper, a operational, scalable data platform is therefore not an end point, but a journey. In this Q&A, Jasper explains what a data journey looks like and what it takes to make AI work for you.
A: "If as a company you want to make digitalization work for you, like optimizing processes, improving productivity or adopting new technology, like (Microsoft) AI, then a well-functioning, operational data platform is a prerequisite. Because the better you are able to manage and control your data, the better the outcomes of any change will be."
A: "I like to compare the data journey to an expedition, think of climbing Mount Everest. You travel, well prepared and under expert guidance, from basecamp to basecamp. Each basecamp is a plateau, a certain level of maturity and expertise you have reached.
What you should realize is that a well-functioning data platform is never 'finished'. For example, the first basecamp level is that of an operational data platform. This allows you to deliver valid reports to the business, for example. But if you want to stay at this level or climb further, you must have the capabilities to keep your platform operational and to keep delivering.
We help our customers achieve this first level and build knowledge to deliver and grow further. We call the next basecamps governed data and valued data. And the higher up the mountain, the more value your data can add and, the more benefit you can get from AI."
Investing in Microsoft AI requires trust and partnership
Jasper Hillebrand, Service Line Director Analytics at HSO International: "What we want to avoid is that customers’ investments in AI don’t deliver value. This often happens with test projects, non-operationalized or non-scalable applications. We want to get customers to transform and deliver better results, but that involves a certain investment and trust.
Especially when it comes to AI, we cannot precisely define all outcomes and solutions in advance. After all, the world, people, companies and their needs keep changing at a rapid pace. However, we are confident that we can help our customers get started and get actual value from generative Microsoft AI tech."
A: "What we see is that investments in a database and data platform are often considered as a kind of capstone, for example in the final phase of an ERP project. However, we say: start with your data engine instead. After all, we can solve a lot of complexity, independent of your ERP system or enterprise architecture, in the back-end.
It can make sense to significantly increase the investment in data and your data platform, compared to your ERP and CRM systems, because it simply delivers more value faster. Especially with the generative AI technology now available."
"We operationalize and centralize all the data into a datalake, which we integrate with whatever ERP or business application. We ensure that the interface is an operational copy of the data in the CRM and ERP systems. Thus, we make you independent of the complexity of the enterprise architecture. We call this Data Initiatives."
"The big advantage is that data initiatives no longer start with a complex data request, but become short cyclical. First operationalizing your data makes your organization much more independent on the complexity of your ever changing enterprise architecture."
A: "With our clients, we always strive for continuous development and continuous integration. Often reporting is the first deliverable and after that we work toward more advanced use cases, but all within a controlled framework of governance.
The biggest opportunities I see are in the area of productivity. Think of a sales manager who may have 15 accounts. If he can save 20% of his time, he might be able to manage 18 accounts. Or take Copilot in Github, which our developers use a lot. The research that has been done consistently shows a 50% increase in productivity."
Get ready with us
Start your Microsoft data and AI journey
How to increase data maturity?
A: "It is true that many, even larger companies, are still relatively low on data maturity. From a trusted advisor role, we help our customers realize that first basecamp, including a continuous process of knowledge transfer and building out data capabilities.
Previously, AI was a discipline of going for the maximum achievable, 100% good outcome. This is changing. For example when we look at ChatGPT, we accept a certain margin of error. By and large, the technology, also the AI apps Microsoft launches, is 60 - 80% finished and then it becomes available. What is important to realize, though, is that automatically building that Power BI report with a simple voice command is not always as easy as you sometimes see in the marketing videos.
After all, if your data is hidden in your ERP system and some additional excel files, you can run Power BI with Copilot on that, but it's not going to deliver the desired results. The same goes for Copilot in Dynamics 365 Sales. The 'next best action' that Copilot generates is not going to work if your system contains thirty versions of the same customer."
Learn more
About data and the Microsoft AI Platform
Interested in learning more about building a data platform that is ready for Microsoft AI? Our experts are ready to help.
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