Video series: Copilot in Dynamics 365 Field Service

Learn from these selected videos how to empower your Field Service workforce with Copilot and AI.

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With Copilot in Dynamics 365 Field Service your worforce delivers outstanding service

One of the biggest and most valued advantage from AI is that it helps employees with necessary but repetitive/mundane tasks. Watch the video and see how field service teams can accelerate service delivery and productivity using Copilot. 

The age of AI comes to the field service and customer service workforce

From self-service to onsite and assisted service: customers expect the same experience, across all channels and systems. In this video Microsoft explains how Copilot for Dynamics 365 Field Service and generative AI supports a unified customer journey, including intelligent automation of tasks for agents and technicians. 

Boost Field Service with Mixed Reality for Everyone, Everywhere

Today, many field service organizations feel their workforce is not empowered enough to deliver the service that customers expect.

Microsoft is investing in technologies to address these challenges, for example new solutions to help field service teams deliver better service, using next-generation AI, and mixed reality hardware and solutions. Discover the latest possibilities of Mixed Reality applications and tools in this video.

Streamlining work order management with Dynamics 365 Field Service

Watch how this lighter and simplified web experience of D365 Field Service work order management brings only the most important information front and center. This reduces the number of clicks when looking for key tasks and offers the right, concise information about the work order. Copilot adds smart summaries helping your team leads stay up-to-date without having to navigate through all the information in a work order.

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Empower your Field Service Teams with Copilot

Empower your Field Service Teams and accelerate performance and profitability

Streamline critical field service tasks, accelerate time to resolution and deliver exceptional service with Copilot and next- generation AI.

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HSO has over 20 years of Field Service experience

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