Industries
- Manufacturing
  Manufacturing
  The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
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  Discrete Manufacturing
  Life Sciences
  Process Manufacturing
- Financial Services
  Financial Services
  How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
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  Asset Management
  Banks
  Credit Unions
  Insurance
  Private Equity
  Wealth Management
- Professional Services
  Professional Services
  People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
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  Architecture and Engineering
  Construction
  Legal
  Consulting
  Accounting
  Software and Technology
- Retail
  Retail
  We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
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  Retail
  Distribution
- Public Sector
  Public Sector
  HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
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  Central and State Government
  Federal Government
  Local Government
  Housing
  Police-Law Enforcement
- Non-Profit
  Non-Profit
  We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
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  Associations - Memberships
  Charity
  NGO
Knowledge
Our capabilities
- What we do
  What we do
  HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
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  Plan & design
  Build & implement
  Run & optimize
  Global deployments
- Business Applications
  Business Applications
  Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
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  Commerce
  Customer Data Platform
  Customer Insights
  Customer Service
  Field Service
  Finance
  Fundraising & Engagement
  Human Resources
  Sales
  Supply Chain
- Cloud Services
  Cloud Services
  HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
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  Cloud Strategy & Architecture
  Cloud Integration
  Cloud Infrastructure & Security
  Low Code Development
  Managed Cloud Services
  Modern Workplace
- Data & AI
  Data & AI
  We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
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  Artificial Intelligence
  Data & Analytics
- Industry Offerings
  Industry Offerings
  HSO builds products to fill gaps in Microsoft Dynamics 365 and offers new business applications, improved processes, and industry-driven best practices to assist our clients in becoming digital leaders in their industry.
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  Manufacturing
  Financial services
  Professional services
  Retail
  Public sector
  Cross-industry
Why HSO

Video series: Copilot in Customer Service

See how Copilot, Microsoft's generative AI-based virtual assistant, makes the work for customer service agents easier and better.

Watch the full demo

How Copilot in Dynamics 365 Customer Service uses Generative AI

Copilot transform how agents and customers interact on different channels. This video shows two examples of how copilot helps customer service agents access company knowledge sources and quickly create optimized responses with a single click.

Example #1 of Copilot in a chat conversation

Copilot helps agents save time in a chat, giving real-time response options and helping to converge on a solution.

Example #2 with Copilot in an email conversation

Watch how an agent using Copilot in Dynamics 365 Customer Service is able to quickly generate an optimized draft response, that is ready for review.

Example #3 of Copilot in a chat conversation

Watch how Power Virtual Agent and Copilot support the customer service team to set up the conversation summary and find the right information in the internal knowledge base.

Copilot in Microsoft Dynamics 365 Customer Service - Analytics

Overview of Copilot related analytics in Dynamics 365 Customer Service and it's business impact.

Read more

On our AI and Dynamics 365 Copilot capabilities

Request a Copilot demo

Interested in how Copilot can support your customer service teams? Contact our CRM and Service experts for a 1-1 or demo.

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