On-Demand Webinar: First Time, Every Time: A Deep Dive into Connected Field Service with Microsoft

Today’s service teams are faced with increased demand, advancing technology, and an ever-evolving workforce. In order to remain competitive, streamlining your service operations is a must.

Learn from field service experts at Microsoft and HSO about the benefits of Connected Field Service and how you can:

  • Improve first-time fix rates and customer satisfaction
  • Reduce service costs such as travel time, mileage, and vehicle wear and tear
  • Increase productivity and mobility of field technicians
  • Provide timely and accurate customer and equipment history to field technicians
  • Identify and take advantage of up-sell and cross-sell opportunities
  • Provide proactive and preventative maintenance

We demonstrate the key use cases and capabilities of Microsoft Dynamics 365 for Field Service and HSO’s Advanced Field Service solution, including:

  • Creating and managing work orders
  • Scheduling and dispatching technicians
  • Mobility, remote assist and communication tools
  • Asset management and preventive maintenance with Azure IoT
  • Billing, inventory, purchasing, and returns capabilities
  • Reporting & analytics

Explore specific use cases of companies like yours who are benefiting from Connected Field Service to improve first-time fix rates and deliver more predictive, proactive and profitable service.

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Dive Deeper into Connected Field Service

Manufacturing machinery and a person holding a tablet.

Connected Field Service

Predictive & proactive service-first-time, every time.

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