Lunch & Learn 16 - Personalising customer experience with D365 Customer Insights & D365 Marketing

Watch this episode to discover how to drive personalised experiences for your customers.

In this session with Shilen Khimani, HSO Pre-Sales Consultant, we will explore how to leverage Dynamics 365 Customer Insights and Dynamics 365 Marketing to drive personalised experiences for your customers.

We will cover the various features and functionalities of the platforms and how they can be used to unify customer data, analyse it, and create targeted campaigns that resonate with your audience.

  • Understand how personalised experiences can improve customer engagement, drive conversions, and build long-term customer loyalty.
  • Transform customer data into actionable insights and better understand customer behavior.
  • Discover how to harness the power of generative AI to meet evolving customer needs proactively and efficiently.
EPISODE 16

Personalising customer experience with D365 Customer Insights & D365 Marketing

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