Dynamics 365 Field Service

Transform your field service operations and deliver outstanding services with Dynamics 365 Field Service and Copilot.

What is Dynamics 365 Field Service?

Microsoft Dynamics 365 Field Service is a powerful end-to-end solution designed to streamline and optimize field service operations for businesses of all sizes. From intelligent scheduling and dispatching of technicians to real-time tracking, remote assistance, and predictive maintenance, D365 for Field Service enables efficient coordination and execution of field tasks.

What are the benefits of Microsoft D365 Field Service?

With access to customer information, historical data, and inventory details on the go, field technicians can resolve issues faster, improving customer satisfaction, reducing operational costs, and maximizing overall field service efficiency.

  • Optimize Field Operations: Start saving time by using Copilot for work orders, scheduling, and generating personalized customer email responses.
  • Enhanced Technician Productivity: Equip field technicians with real-time access to customer data, inventory information, and resources, enabling them to resolve issues faster and improve overall productivity.
  • Improved Customer Experience: Intelligent scheduling and faster issue resolution enhances the customer experience, leading to higher satisfaction and loyalty.
  • Predictive Maintenance: Leveraging IoT and AI capabilities to enable predictive maintenance, helping businesses proactively address potential equipment issues before they escalate, reducing downtime and costs.
  • Seamless Collaboration: Facilitate seamless collaboration between field technicians and back-office teams, ensuring smooth communication and efficient sharing of information, leading to better overall coordination and service delivery.
Research by Forrester, 2023*

Learn about the ROI of D365 Field Service

Read The Total Economic Impact™ Of Microsoft Dynamics 365 Field Service and learn about cost savings and business benefits that are enabled by Dynamics 365 Field Service.

Transforming field service operations

Empower your frontline workers with Copilot in Dynamics 365 Field Service

We all know that Field Service is all about people. Copilot in Dynamics 365 Field Service brings Microsoft's next-generation AI to the workforce. It helps to find the right information quickly, to automate and improve scheduling, it enables customer self-service and takes many manual, repetitive tasks from your team's shoulders. Dive into our resources and start today!

Watch the video

How does Copilot in Dynamics 365 Field Service work?

Watch the video and discover how Copilot helps the technical workforce and the in-house field service teams deliver faster and better service.

Copilot supports personalized service

Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.

  • Engage with your customers
  • Provide post-engagement surveys
  • Offer self-service scheduling
Manufacturing machinery and a person holding a tablet.

Why HSO?

These customers benefit from Dynamics 365 Field Service

HSO Advanced Field Service

HSO’s Dynamics Advanced Field Service Solution is built on the foundation of Microsoft Dynamics 365 Field Service, bringing a new level of efficiency and intelligence to the field service ecosystem.


  • Proactive Equipment Maintenance
  • Intelligent Scheduling and Dispatching
  • Real-time Access and Remote Assistance

HSO Solutions

Enrich your Dynamics 365 Business Applications

HSO offers cross-industry Cloud Services and Industry Products and Apps to complete your application platform. Based on best-practices and deep industry knowledge and expertise.

Are you interested in Dynamics 365 Field Service?

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