Industries
- Manufacturing
  Manufacturing
  The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
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  Energy
  Discrete Manufacturing
  Life Sciences
  Process Manufacturing
- Financial Services
  Financial Services
  How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
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  Asset Management
  Banks
  Credit Unions
  Insurance
  Private Equity
  Wealth Management
- Professional Services
  Professional Services
  People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
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  Accounting
  Architecture & Engineering
  Construction
  Legal Services
  Consulting Services
  Software & Technology
- Retail & Distribution
  Retail & Distribution
  We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
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  Retail
  Distribution
- Public Sector
  Public Sector
  HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
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  Central and State Government
  Housing
  Local Government
  Education
  Police-Law Enforcement
- Non-Profit
  Non-Profit
  We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
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  Associations - Memberships
  Charity
  NGO
Solutions
Solutions
HSO develops industry-specific solutions that leverage the latest cloud and AI technologies from Microsoft, accelerating our customers' digital transformation.
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Capabilities
- What we do
  What we do
  HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
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  Plan & design
  Build & implement
  Run & optimize
  Global deployments
- Business Applications
  Business Applications
  Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
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  Commerce
  Customer Insights
  Customer Service
  Field Service
  Finance
  Project Operations
  Human Resources
  Sales
  Supply Chain
- Cloud Services
  Cloud Services
  HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
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  Cloud Strategy & Architecture
  Cloud Integration
  Cloud Infrastructure & Security
  Low Code Development
  Managed Cloud Services
  Modern Workplace
- Data & AI
  Data & AI
  We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
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  Artificial Intelligence
  Data & Analytics
Knowledge
Why HSO
Careers
- Join HSO
  Join HSO
  Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
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  Entry Level
  Experienced Professional
  Career Transitioner
- Life at HSO
  Life at HSO
  We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
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  Benefits
  Culture & Values
  Diversity & Inclusion
- Graduate Programs
  Graduate Programs
  Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
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  Masterclass (NL)
  Graduate Program (UK)
  Associate Consulting Training (US)
  Young Professional Program (NL)
- HSO Academy
  HSO Academy
  From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
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  HSO Academy
- Vacancies
  Vacancies
  Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
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  All Vacancies

Careers
- Join HSO
  Join HSO
  Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
  Learn more
  Entry Level
  Experienced Professional
  Career Transitioner
- Life at HSO
  Life at HSO
  We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
  Learn more
  Benefits
  Culture & Values
  Diversity & Inclusion
- Graduate Programs
  Graduate Programs
  Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
  Learn more
  Masterclass (NL)
  Graduate Program (UK)
  Associate Consulting Training (US)
  Young Professional Program (NL)
- HSO Academy
  HSO Academy
  From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
  Learn more
  HSO Academy
- Vacancies
  Vacancies
  Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
  Learn more
  All Vacancies

retail360: Gain a 360-degree view of your Retail business

Enabling retailers to thrive in an ever-changing market any time, from any location.

Schedule a Demo

Made for Retail, Powered by Microsoft

retail360:

Built on the industry-leading Microsoft Dynamics 365 cloud platform, retail360 is designed to meet industry challenges head-on, providing retailers with the agility to make demand-driven decisions that enhance operational efficiency and customer engagement.

retail360 enables retailers to optimize stock levels and streamline operations. It offers a comprehensive solution that drives financial performance, efficiency and customer satisfaction.

Schedule a demo

Gain a 360-degree view

Modernize Retail Operations

Real-Time Visibility: Monitor inventory, logistics, and supplier performance across the entire value chain.
AI-Driven Optimization: Automate planning and replenishment to reduce costs and improve service levels.
Built on Dynamics 365: Seamless Microsoft integration for scalable, data-driven Retail operations.

Empower Customers & Staff

AI-Enhanced Search Experience: Deliver fast, relevant results with intelligent filtering and recommendations.
Omni-channel Consistency: Ensure seamless product discovery across online and in-store channels.
Built on Microsoft Dynamics 365: Integrates deeply with your retail data for personalized, real-time search results.

Gain Control and Clarity

End-to-End Visibility: Track stock levels, movements, and trends across all channels and locations.
Predictive Inventory Planning: Use AI to forecast demand and optimize stock allocation.
Integrated with Dynamics 365: Connects seamlessly with supply chain and sales data for smarter decisions.

Optimize Inventory & Supply Chain Planning

Agile Supply Chain Planning: Align inventory with actual demand to reduce waste and improve service levels.
Real-Time Responsiveness: React quickly to market changes with dynamic, data-driven planning.
Built on Dynamics 365: Leverages Microsoft’s platform for seamless integration and intelligent automation.

Streamline Financial Operations

Automated Reconciliation: Eliminate manual processes with live, rules-based transaction matching.
Secure, Scalable Integration: Connect seamlessly with banking systems to ensure accuracy and compliance.
Built on Dynamics 365: Leverages Microsoft’s platform for end-to-end financial visibility and control.

Lead with Responsible Retail

Microsoft Sustainability Manager: Track and manage environmental impact with live insights and reporting tools.
Industry-Specific Accelerators: Action targeted solutions to meet unique sustainability goals across your retail sector.
Advanced Data & Analytics: Leverage intelligent insights to optimize operations and support ESG compliance.

Accelerate your Business Transformation

Prebuilt Industry Templates: Jumpstart with best-practice models built on Dynamics 365.
Faster Implementation: Streamline and reduce risk with a guided, scalable approach.
Retail-Specific Innovation: Designed to meet unique operational and customer engagement needs

Turn Retail Data into Strategic Action with AI

Unified Retail Analytics: 360° view of operations, customers, and performance metrics.
Smart Decision Support: Leverage predictive insights to drive faster, data-backed decisions.
Seamless Microsoft Integration: Built on Dynamics 365 for scalable, connected intelligence.

retail360 + Microsoft

Built on the Microsoft cloud, retail360 is a comprehensive technology platform for today's modern retailer. With AI-infused apps, deep data & analytics capabilities and modern workplace tools, you can harness the power of retail360 to maximize automation, delight customers, and deliver results.

A complete industry solution suite

retail360 Solutions:

retail360 Customers

Smarter Workflows, Less Manual Effort

AI-Powered Agents for Retail Companies

AI-powered Agents transform work by automating routine processes, reducing errors, and freeing time for higher-value activities. Built on Microsoft Copilot, they streamline billing, vendor communication, time capture, and order management to deliver accuracy, efficiency, and a scalable foundation for growth.

Copilot-driven automation built to accelerate the Order-to-Cash process.

The HSO Order Management Agent automates order intake, validation, and creation across email, EDI, and other channels. Powered by Azure OpenAI and fully integrated with Dynamics 365, it eliminates manual entry, reduces errors, and accelerates fulfillment freeing your teams to focus on customer service and growth.

AI-powered automation designed to boost accuracy and efficiency.

The PayFlow Agent streamlines vendor payment inquiries by analyzing emails, pulling real-time data from Dynamics 365 Finance, and sending instant, accurate replies. It clears inbox backlogs, reduces manual effort, and strengthens vendor relationships with faster, more consistent communication.

HSO PayFlow Agent

Copilot-driven automation designed to enhance every customer interaction.

The HSO Customer Service Agent is an AI-powered digital assistant that streamlines customer support across channels. From handling routine inquiries to routing complex cases, it delivers accurate, consistent, and compliant responses improving satisfaction, reducing costs, and freeing teams to focus on high-value interactions.

Customer Service Agent

Customer Stories

Learn how we're helping retail businesses with the latest cloud and AI technologies

Schedule a Demo

Ready to speak with an expert or have retail360 questions? Please fill in the form below, and our team get back to you at the earliest opportunity.

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