Repair Center

Many customers worldwide rely on Repair Center to support their daily in-house service business processes. Repair center supports your service organization by featuring complaints and warranty, repairs and periodic maintenance. At the same time, you have direct access to all the data you need regarding service objects, resources, contracts and logistics. Within your service center or workshop, you can execute work orders across several stations. For all well-organized service workshops. Enabling handling service requests & initiating service activities within your own facilities.

These service objects can vary from a single object to a complicated installation consisting of many objects and components in a flexible multi-level ‘as maintained’ structure. You have several ways to register these objects related to the service you want to provide including a graphical object builder for the complex structures. The object master file is also the single source of information regarding historic operational and financial information.

Assigning the service task to the right person can be done by using the graphical scheduling overview. In this screen, you will have a direct view of your resource availability, open tasks including their severity and insight into whether the required spare parts are available. With a simple drag-and-drop action from the planner, tasks can be scheduled to the available resources. While planning, Repair Center will help you determine whether the resource has the skills, requirements, and or certificates to perform the repair.