Back end automation is one of the biggest drivers of revenue growth for field service companies. Microsoft Dynamics 365 Field Service allows organizations of any size to deliver intelligent, world-class field service, managing all aspects of the end-to-end field service management cycle. Dynamics Advanced Field Service offers significant additional functionality on top of Dynamics 365 Field Service in the areas of Case Management, Quoting, Customer Assets, Agreements, Work Orders and Invoicing.
For Customer Asset and Agreements
Executed under warranty and Agreement Coverage
Using Power BI
Improved Billing Accuracy
By automatic warranty and agreement coverage detection
Case Management Integration
The integration between Cases from Dynamics 365 for Customer Service and the information available for customers in Dynamics 365 for Field Service has been thoroughly extended. Your helpdesk employees will be able to directly link a Customer Asset to a case and relevant details of the Customer Asset will become visible. If this Customer Asset is linked to an active agreement, the case will be linked to the agreement as well.
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