Be relevant at the right moment with CRM

Go beyond sales force automation with Dynamics 365 Sales to better understand customer needs, engage more effectively, and win more deals. Dynamics 365, formerly known as Microsoft Dynamics CRM is a collection of software solutions that covers different management systems – such as sales, marketing and service, and allows them to work together seamlessly. It connects customer data, streamlines business processes, increases productivity and helps you to build excellent customer relationships and improve customer engagement.  It’s vitally important that you know your customers inside out to be able to make the difference.

CRM software can help you to:

  • Increase marketing ROI
  • Drive sales results
  • Improve service delivery

It is important to align your sales and marketing functions so they can work together to help you understand your customer’s needs and address those needs through the correct marketing channels.  Connecting with your buyers at the right time. Determining what types of messages to send and when to send them. Dynamics 365 Marketing helps you to prioritise and nurture the right leads at the right time, ensuring a smooth hand-over from marketing to sales.

Dynamics 365 Sales in the Microsoft Dynamics Customer Engagement solution, will help you to predict future sales and budgets so you can plan accordingly. Your sales process will be streamlined from initial contact through to closing the deal and real-time information will be available to deal with enquiries and deliver solutions quickly and efficiently. Of course, Microsoft Dynamics CRM offers your staff full mobility options that work across browsers and devices.

By being relevant at the right moment, Dynamics Customer Engagement Sales, Marketing, and Service with Insights and Self-Service Portals can help you focus on the right priorities, win faster and harness the power of your entire organisation.

After you have carried out your research, you will have a clearer picture of what your customers will benefit from, as well as the solutions that you can provide to your staff to assist them with their roles and help them to provide a first class service to your suppliers and customers.

A powerful tool to help manage your leads and close more deals.


The Microsoft Dynamics 365 Sales app empowers your staff to continuously exceed your customers’ expectations based on predictable data (machine learning & IoT). All of your customer data is stored and presented as one, so your employees always have access to up-to-date information, increasing your sales team’s efficiency, performance and building stronger customer relationships.

Create compelling personalised experiences for your customers


Microsoft Dynamics 365 for Marketing will track your customers’ journey from anonymous through to advocate. Your sales and marketing teams can market and sell smarter by optimizing customers’ experiences. Watch the video to discover the key investments that are included in the April 2019 release.

Create loyal customers for life with Microsoft Dynamics 365 for Sales

Customer Service

Today, everyone and everything is always connected, and customers are more empowered than ever. They expect to engage with your brand on their terms. Customer experience is quickly overtaking price and product as the no.1 differentiator. Set yourself apart with intelligent customer service from Microsoft.

Customer Stories

Existing User?

  • Are your customers the same as they were a few years ago?
  • Is your CRM system already talking to other systems?
  • Perhaps you regularly wonder whether the current set-up of your CRM system is still in line with reality or your business objectives?

Each new version brings with it a multitude of new functionality and features, making a CRM upgrade worth considering in the context of realising your growth ambitions. View the benefits of a CRM migration