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Read our numerous Spotlight items that focus on specific areas to offer you ideas, insights and innovations to drive revenue and results!

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MSDW Podcast: Field Service Technology Trends in the Microsoft Cloud

Opportunities to modernize field services come in many forms. Our guests on this episode, Max Dinser and Mike Hammons of...

The importance of business intelligence in the world of Rental & Leasing

Can Business Intelligence Revolutionize Renting? Perhaps you’ve heard the term business intelligence, but aren’t quite sure what it refers to....

Microsoft Answering Europe’s Call: Storing and Processing EU Data in the EU

Today Microsoft announced a new pledge for the European Union. If you are a commercial or public sector customer in...

Servitization a new revenue stream through Remote Asset Monitoring?

Remote Monitoring and Management (RMM) enables remote maintenance and remote monitoring of IT systems using software installed on the customer’s...

Remote Work: The Field Service Industry expression of 2020?

We crown “Remote Work” the expression of the year 2020. Everyone is talking about it and many of us are...

“Buy or Rent?”: Seizing Opportunities for Rental Companies

These days many customers across diverse industries ask themselves the question’ Rent or Buy’? People typically associate rental with cars,...

How the Internet of Things Changes the Way We Rent

Industry 4.0 is the name for a trend of automation and data exchange that is facilitated by technology, and especially...

Top 3 Areas Benefiting from a Field Service Solution

Often it is the field service manager whose day-to-day interactions with field service engineers and customers give him crucial insight...

Why Implementation of Predictive Maintenance can be Challenging

Companies that use IoT gather large volumes of data but most of the time are not prepared enough to tap...

Realizing Potential in International Rental

As rental companies grow, they become multi-lingual, multi-currency and often offer their services across multiple time zones too. Doing business...

Using Mobility in Equipment Rental

Equipment rental companies play an important role in nearly all supply chains as they promptly and flexibly respond to customer...

Top 3 Metrics to Improve Field Service Efficiency and Profitability

In terms of hard numbers, many best-in-class service organizations rely on three key field service metrics. First-Time Fix Rate (FTF) ...

3 Reasons to Add Servitization in Manufacturing

Servitization in manufacturing is in not a new phenomenon. Just think about Xerox selling copiers and servicing them. But what...

Predictive Maintenance in Oil & Gas Field Service

Resilience to downturns that the energy, oil and gas is prone to has been a priority who had been affected...

4 ways Artificial Intelligence can benefit Manufacturers

Rapidly advancing technology such as Artificial Intelligence (AI) is revolutionizing the manufacturing landscape, helping to lead in Industry 4.0. This...

Document Management and Business Process Orientation

There is a long-lasting trend in the use of the concept of Business Process Orientation (BPO), where companies pursue an...

4 Key Benefits of Tender Management Software

For construction companies working with third parties, tender management can be a complex process. Without the right tools, you may...

How to Exceed Customer Field Service Expectations?

We live in a world where people have gotten used to premium quality services as delivered by companies like Amazon,...

Why Rental Companies Should Move to the Cloud

Companies who want to stay on top of the game are innovative and utilize the latest technology to achieve this....

How to Use Digital Twins in Service and Maintenance Industries

Within a new generation of industry-transforming technologies, ‘digital twinning’ is emerging as a popular technology. The concept involves mapping physical...

Increase your Service Revenue by Connecting Sales and Service!

When a product is sold, it is typically delivered with OEM warranty, protecting the buyer from any unforeseen circumstances for...

How to Improve your Field Service Levels with IoT?

Imagine a Microsoft HoloLens that provides service engineers with all necessary information right in their field of vision while on...

10 Reasons to Convince Your Management to Buy a Field Service Solution

Asset-driven organizations spend tremendous amounts of time thinking of new ways to reduce costs, prevent downtime and ultimately increase their...

Trends Impacting the Rental Industry

The world is facing unprecedented technological change and there is a multitude of changes and trends in the rental market...

Preventative Maintenance Planning Keeps your Equipment in Optimal Condition

A periodic preventive maintenance schedule is probably the most critical action you need to take to keep assets in optimal...

Drones in the Rental and Service Industry, a Good or a Bad Idea?

Drones are rapidly becoming an indispensable tool in a variety of industries, and therefore many organizations are looking to take...

Customer Satisfaction: The Ultimate Goal for Your Equipment Rental Organization

In today’s competitive market, it is more important than ever to stay focused on customer satisfaction. Your equipment rental organization...

Register your Customer Assets Efficiently

Installed base management enables the representation of installed assets (like machines or equipment etc.) at your customer’s sites for which...

What if a New Rental System could Increase your Rental Revenue?

Rental companies are always looking to increase their rental revenue. Many organizations, however, do not link a good Rental system...

Top 5 reasons to use a Service Management solution

Many service organizations are investigating how to make the shift from cost center to profit center. A vital part of...

Top 5 reasons for Enterprise Asset Management

Traditional maintenance organizations worked paper-based and continued to do so for a long time. By moving to automation, the companies...

A central location for all operational data with Rental Equipment Management

Asset Management is one of the biggest challenges for any Rental company. Assets often represent large capital value and are...

Augmented Reality in a Field Service World

Field service can be challenging work with complex data behind equipment and services. Good service management systems make sense of...

Differences between Bulk, Serialized and Project Driven rental types

To have a correct understanding of business processes within the rental industry, it is important to use definitions in the...

Up and Cross-Selling to Increase overall Rental Revenue

Rental companies are always trying to increase their overall rental revenue. This can be done by increasing the efficiency of...

Strengthen Control of all Asset Maintenance Costs

Thriving in the global marketplace requires improving productivity while controlling every cost, including asset maintenance. You get the most out...

Track all transactions for full insight on Object Related Costs

Service organizations are under constant and increasing pressure to improve the overall operational service center performance. They must improve overall...

Installed Base Records, the Most Important Entity for any Service Organization

Installed base management enables the representation of objects installed (for example Property, Machines, Equipment and much more) at your customer’s...

Maximize ROI on Capital Assets with Financial Asset Management

In today’s competitive rental market, the pressure on margins continues to intensify. A big challenge rental companies have is to...

Leverage the Power of Rental Management with Dynamics Portals

If Rental Companies want to stay competitive and maintain customer satisfaction in today’s Rental market, they can no longer just...

A Clear Overview of Rental and Service Assets

It is critical for Rental and Service companies with a large number of assets to have a clear overview of...

Smart Industry: Revolution or Evolution?

The developments and innovations introduced by Smart Industry are running smoothly and are slowly making their way into our society....

Security in an IoT world

For the past couple of years, more and more plug and play smart devices have emerged in the market so...

Easy insight into Rental processes with Microsoft Power BI

Power BI allows users to easily create complex and multi-level reports, giving them the level of insight they need to...

One Small step towards IoT, a giant leap towards your Business’ Transformation

The internet of things. The internet of everything. The digital transformation. The buzz words in many a conversation. Some of...

IoT Readiness

By 2020, 21 billion Internet of Things (IoT) devices will be in use, up from the 6.4 billion estimated to...

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Stories to inspire you