Definitions

“DYS” is HSO Innovation.

“Software” or “DYS Software” means the standard Intellectual Property as specified in Section 1 and supplied by DYS and excludes Third Party Software.

“Current Program” means the Versions, Major and Minor Releases and Maintenance Releases of the Software supported by DYS.

“Version” means a set of the Software designated by DYS of the same generation in which substantial new functionalities or other substantial changes are introduced e.g. DYS-SMA 5.0.x for Microsoft Dynamics AX2009 to DYS-SMA 6.0.x for Microsoft Dynamics AX2012 or DYS-SMA 6.0.x for Microsoft Dynamics AX2012 to DYS-SMA 6.2.0.x for Microsoft Dynamics AX2012R2 or DYS-SMA 6.3.x for Microsoft Dynamics AX2012R3. A Version is containing substantial restructuring and major new functionality to the Software.

“Major Release” means a set of the Software designated by DYS in which in addition to possible correcti­ons of detected shortcomings, functional enhancements have been included e.g. DYS-SMA 6.3.4xx for Microsoft Dynamics AX2012R3 to DYS-SMA 6.3.5xx for Microsoft Dynamics 365 for Finance and Operations. A Major Release might also contain a substantial restructuring and major new functionality to the Software.

“Minor Release” means a set of the Software designated by DYS in which in addition to possible correcti­ons of detected shortcomings, small functional enhancements have been included e.g. DYS-SMA 6.3.5xx for Microsoft Dynamics AX2012R3 to DYS-SMA 6.3.5yy for Microsoft Dynamics 365 for Finance and Operations AX7.XX. A Minor Release is containing some new Software functionality and bug-fixes.

“Maintenance Release” means a set of the Software designated by DYS in which detected shortcomings are being remedied e.g. DYS-SMA 6.3.500 Build 2104 for Microsoft Dynamics AX 2012 R3  to DYS-SMA 6.3.500 Build 2506 for Microsoft Dynamics AX2012R3 or DYS-SMA 6.26.500 Build 2104 for Microsoft Dynamics AX 2012 R2CU6  to DYS-SMA 6.27.400 Build 2506 for Microsoft Dynamics AX2012R2CU7. A Maintenance Release is containing bug-fixes to existing functionality.

“Expired Program” means Software that is not a Current Program.

Lifecycle Support

Software lifecycle policy and list of releases

Starting with the release of Microsoft Dynamics 365 for Operations version 1611, application versions are supported for three (3) years from the initial date of a Major release, as specified in Table 1. Major releases by HSO Innovation will typically be based on major releases by Microsoft. Minor releases are subsequent releases, introducing non-critical functionality or other aspects. Support of Minor releases will expire when the preceding Major release expires. Major and Minor Releases will be introduced on a specific Platform Update, which is the earliest supported Platform Update for that release. Platform Updates maintain backward compatibility with the application versions that are supported at the time of the Platform release within the (3 year) application support lifecycle.

Table 1: List of releases

Dynamics  Software Product      Release  Major/   Minor    Based on D365                Platform  Update     Initial       date                        Expiration   Comments
Service Management DYSSMA 7.312.730 Major Dynamics 365  for Finance and Operations, 7.3 PU12 Feb 2018 Feb 2021  
Service Management DYSSMA 720.780.730 Major Dynamics 365  for Finance and Operations, July 2017 PU8 Sept 2017 Sept 2020  
Service Management DYSSMA 710.740.730 Minor Dynamics 365   for Operations, 1611 PU4 May 2017 Jan 2020  
Service Management DYSSMA 710.730.720 Major Dynamics 365  for Operations, 1611 PU3 Jan 2017 Jan 2020  
Maintenance Management DYSEAM 7.312.730 Major Dynamics 365  for Finance and Operations, 7.3 PU12 Jan 2018 Jan 2021  
Maintenance Management DYSEAM 720.780.730 Major Dynamics 365  for Finance and Operations, July 2017 PU8 Sept 2017 Sept 2020  
Maintenance Management DYSEAM 710.730.720 Major Dynamics 365  for Operations, 1611 PU3 Jan 2017 Jan 2020  
Rental Management DYSRMS 7.312.xxx Major Dynamics 365  for Finance and Operations, 7.3 PU12 Feb 2018 Feb 2021  
Rental Management DYSRMS 720.7100.1000 Minor Dynamics 365  for Finance and Operations, July 2017 PU10 Dec 2017 Sept 2020 “Ella” release
Rental Management DYSRMS 720.760.800 Major Dynamics 365  for Finance and Operations, July 2017 PU8 Sept 2017 Sept 2020  
Rental Management DYSRMS 710.730.720 Major Dynamics 365  for Operations, 1611 PU3 Jan 2017 Jan 2020  
Graphical Planning & Scheduling DYSGPP 7.312.730 Major Dynamics 365  for Finance and Operations, 7.3 PU… Feb 2018 Feb 2021  
Graphical Planning & Scheduling DYSGPP 720.7110.730 Minor Dynamics 365  for Finance and Operations, July 2017 PU11 Nov 2017 Sept 2020 PU11 release to support CoC
Graphical Planning & Scheduling DYSGPP 720.780.730 Major Dynamics 365  for Finance and Operations, July 2017 PU8 Sept 2017 Sept 2020  
Banking DYSBNK xxx.xx.xxx Major Dynamics 365  for Finance and Operations, 7.3 PU… Jan 2018 Jan 2021  
Banking DYSBNK xxx.xx.xxx Major Dynamics 365  for Finance and Operations, July 2017 PU8 Sept 2017 Sept 2020  
Banking DYSBNK xxx.xx.xxx Major Dynamics 365  for Operations, 1611 PU3 Jan 2017 Jan 2020  
Advanced Field Service DYSAFS 2.0 Major Dynamics 365 Customer Engagement, Field Service n.a. Feb 2018 Feb 2021  
Advanced Field Service DYSAFS 1.0 Major Dynamics 365  Customer Engagement, Field Service n.a. Aug 2017 Aug 2020  

Software support and servicing

Provided that a customer is current with their payments, and the support on the product has not yet expired, the customer is entitled to bugfixes. If the customer is current with their payments, they are entitled to new releases of the product. If it is necessary to provide a bugfix, HSO Innovation will create a Maintenance release, containing all cumulative fixes of the preceding Major or Minor release. Support of a Maintenance release will expire when the preceding Major release expires. Individual hotfixes will not be provided as part of software support.

When Microsoft releases a new Major version of the D365 software, HSO Innovation is committed to provide a compatible release of her products within 8 weeks of the official release date by Microsoft.