Definitions

• "HSO Studio" – formerly known as HSONN and HSO Innovation
• "Software” is the standard Intellectual Property as specified and supplied by HSO Studio excluding third-party software and customer specific modifications.
• “Dynamics D365 One version” all versions from April 2019 from version 10.0
• "LCS" - Microsoft's Lifecycle Services website lcs.dynamics.com

Microsoft Dynamics 365 One Version - Finance, Supply Chain and Retail (formerly called F&O)

Periodic Updates for HSO Standard Products will only be provided for the most recent General Release version of the HSO Studio Standard Product and be tested for compatibility against the latest Microsoft version only.

Quality Updates will be provided for both the most recent General Release version and its immediate predecessor.  These updates are tested against both the current GA Microsoft Release and its predecessor.

When Microsoft releases a new version of Dynamics 365 One Version, HSO targets providing a compatible version of our software within two weeks of Microsoft’s official release. As part of Microsoft’s Preview Early Access Program, HSO can identify disruptive changes early and address them promptly. Compatibility is ensured through automated testing, which is done with Microsoft’s preview features switched off in feature management.

Provided that the customer is current with their payments, the customer is entitled to new releases of the Software they have subscribed to. HSO Studio does not provide individual hotfixes, but will provide customers with new releases, containing all cumulative fixes and/or new features. Access to new releases is provided via LCS.

If HSO decides to discontinue a product or major feature, a 1-year notice will be provided in advance.

Microsoft Dynamics 365 Customer Engagement

HSO will check compatibility with the updates of Dynamics 365. If HSO needs to create a new release to ensure compatibility, such a release will be available within 2 weeks of the official release date by Microsoft.