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HSO & Noventum: Managing Digital Service Transformations More Effectively
Discover what sets successful digital transformations apart — join HSO and Noventum at the Service Business Forum for exclusive research insights and real-world customer cases.
When
June 5 - 6
Time
12:30 PM CET
Location
Met hotel Amsterdam, Marius Bauerstraat 401, Amsterdam
Costs
Free
Language
English
Why should you join?
Digital transformation is no longer a choice — it’s a necessity. Yet, despite widespread investment in technologies like AI, IoT, and advanced service and asset management platforms, most digitalisation projects fall short of expectations. Only a small percentage of companies truly succeed in transforming their service operations and delivering measurable impact.
What sets these companies apart?
Join us at the event, where we’ll explore this question in depth. Through real-world case studies and the latest research, we’ll uncover the key factors behind successful digital service transformations.
Together with Noventum, HSO will present insights on Agentic AI and how it’s shaping the future of service delivery. We will also host an interactive workshop designed to foster open dialogue, spark co-creation, and share best practices in a collaborative, informal setting. This is a unique opportunity for service leaders to connect, reflect, and contribute to shaping the next wave of industry standards.
Whether you're planning your next transformation journey or looking to refine your current strategy, this forum offers valuable perspectives, actionable insights, and a chance to be part of the change.
Day 1
12:30 - 13:30 — Registration and Networking Lunch
13:30 - 17:30 — Noventum research presentation: Key success factors in Managing Digital Service Transformations more effectively
Roundtables:
- Why do digitalisation projects in service fail and what can be done about it?
- Adapt the organisation to standard “Out of the Box” solutions or customize to “company unique needs”.
19:00 — Networking Dinner
Day 2
08:30 - 09:00 — Registration and Coffee
09:00 - 09:30 — Welcome & Intro
09:30 - 10:30 — Customer Case: BDR Thermea
10:30 - 12:00 — HSO Agentic AI Workshop
1. Introduction to Agentic AI
Get an overview of what Agentic AI is and how it can transform your business operations. Learn how it can drive efficiency, reduce costs, and elevate service delivery across your organization.
2. Real-World Applications
Explore compelling case studies that show Agentic AI in action. See how leading companies are using AI agents to streamline operations and achieve measurable results.
3. Interactive Session: Identifying Opportunities for AI Agents
Engage in small group discussions to:
- Pinpoint areas in your business where AI agents can be effectively integrated
- Assess the potential business value, with a focus on ROI and strategic impact
12:00 - 13:00 — Networking Lunch
Customer Case: BDR Thermea
BDR Thermea Group develops and delivers innovative products and services for a warm and comfortable home — from heat pumps and boilers for residential properties to advanced systems for commercial buildings.
On June 6, Jan Bijsterbosch, Manager of the Center of Excellence for CRM, Internet, and BI at BDR Thermea, will share how the implementation of Dynamics 365 Field Service has benefited the business. He’ll cover best practices and highlight the Advanced Field Service Solution used for aftersales and service processes.
“By optimizing and harmonizing processes and using the new Field Service application, customer service teams can rely on a single source of customer data. This allows them to make faster and more accurate decisions, improving customer satisfaction. In the long run, better insights will enable us to predict failures — meaning we can solve a problem before it even occurs.”
Interested in speaking with Jan?
Secure your spot today
Are you a service leader seeking insights and clear next steps? Reach out to learn more.
Explore our approach on Field Services