Explore the Possibilities with HSO at Community Summit 2025

HSO experts will present a wide range of sessions throughout the Summit, covering everything from AI and data management to supply chain and ERP innovations:

• Monday, October 20
• 9:45 AM - 10:45 AM ET
• Lafayette 1 - Convention Center, Mezzanine

Abstract:

With multiple project-focused solutions in the Dynamics 365 ecosystem, choosing the right one can be a challenge. This session will demystify the differences between Dynamics 365 Finance & Operations (F&O) Project Management & Accounting (PMA) and Dynamics 365 CE Project Operations—so you can make informed decisions based on your organization’s needs. 

We’ll break down key capabilities, use cases, integration scenarios, and pros and cons of each approach. Whether you’re in the early stages of implementation or reevaluating your current setup, this session will equip you with the clarity to align the right platform with your business goals. 

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• Monday, October 20
• 1:30 PM - 2:45 PM ET
• Desoto 5 - Convention Center, Mezzanine

Abstract:

Come see how the Microsoft Power Platform can seamlessly extend ERP’s capabilities to solve real-world business challenges. Through practical scenarios and industry-specific use cases, you’ll see how integrating Power Platform with ERP can drive operational efficiency and foster innovation.​

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• Monday, October 20
• 3:00 PM - 4:00 PM ET
• Naples 3 - Convention Center, Level 2

Abstract:

AI isn’t magic—it’s powered by data. But most organizations struggle to make that data usable, scalable, and secure enough to activate real AI value. This session explores how to design and implement a modern data platform that enables AI across both structured and unstructured data types. 

We’ll break down best practices for architecting data estates that are flexible, governed, and AI-ready—leveraging Microsoft Fabric and Azure as reference platforms. Whether you're operating in a single cloud, hybrid, or multi-cloud environment, the principles and approaches shared are broadly applicable and grounded in real-world use cases. 

By the end of this session, you’ll walk away with a blueprint for activating AI in your business, while maintaining enterprise-grade scale, security, and performance. 

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• Monday, October 20
• 4:15 PM - 5:45 PM ET
• Lafayette 5 - Convention Center, Mezzanine

Abstract:

Join Microsoft and HSO supply chain experts for an insightful 90-minute deep dive on the latest AI features in D365 Supply Chain Management, where you’ll learn practical, incremental steps to improve your supply chain resiliency. From managing your supplier relationships to strategic procurement and sourcing, you’ll gain best practices and explore innovative solutions to help improve your source-to-pay process.

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• Monday, October 20
• 4:15 PM - 5:45 PM ET
• Lafayette 1 - Convention Center, Mezzanine

Abstract:

Many organizations overlook powerful tools within their CRM systems that can significantly enhance their operations. This session will spotlight three key areas where companies often fail to leverage available resources: the Power Platform Admin Center, Managed Environments, and and Tenant-Wide analytics. Attendees will learn how to harness these tools to drive efficiency, improve management, and simplify maintenance. 

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• Tuesday, October 21
• 9:45 AM - 10:45 AM ET
• Desoto 4 - Convention Center, Mezzanine

Abstract:

AI is transforming industries at a staggering pace—but it’s not without its risks. From hallucinations and misinformation to data privacy concerns and ethical dilemmas, AI adoption in the enterprise is far more than a technical challenge—it’s a strategic one. 

In this session, we’ll explore three major risks organizations face when implementing generative AI tools like large language models (LLMs), and how to navigate them responsibly. You’ll learn why the biggest risk might be doing nothing, how to avoid data leakage and compliance pitfalls, and what it really takes to build trustworthy AI systems—especially when integrating tools like ChatGPT, Microsoft Copilot, or Cognitive Search. 

Whether you're just exploring AI or already embedding it into your business apps, this session offers essential guidance on how to move forward safely, ethically, and with confidence. 

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• Tuesday, October 21
• 3:00 PM - 4:00 PM ET
• Desoto 4 - Convention Center, Mezzanine

Abstract:

Keeping your Dynamics 365 applications running smoothly—whether in Finance & Operations (F&O) or Dataverse—requires more than reactive troubleshooting. In this session, we’ll explore how to leverage Microsoft’s telemetry and monitoring tools, including Azure Application Insights, to proactively track usage, detect performance issues, and maintain application health. Attendees will walk away with practical strategies for collecting and acting on telemetry data to identify bottlenecks, optimize user experience, and ensure system reliability. 

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• Wednesday, October 22
• 8:00 AM - 9:00 AM ET
• Escambia - Convention Center, Mezzanine

Abstract:

As your organization scales, so does your data — and with it, the storage costs tied to your Dynamics 365 license entitlements. In this session, we’ll explore practical strategies to manage data growth through archiving, tiered storage, and retention policies. You’ll learn how to calculate your storage entitlements, classify data based on usage patterns, and leverage tools to move less critical data to more cost-effective storage. Leave with actionable insights to keep your storage in check without compromising performance or compliance. 

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• Wednesday, October 22
• 9:45 AM - 10:45 AM ET
• Miami 3 - Convention Center, Level 2

Abstract:

Having a comprehensive and accurate view of your customers is crucial for effective CRM adoption and business strategy. This session will delve into the common challenges organizations face with fragmented and inconsistent customer data across multiple systems. We will explore practical solutions for resolving master data issues, including deduplication, data cleansing, and merging information to create a single, unified customer profile. By leveraging Master Data Management (MDM) and fabric platform solutions, we can ensure clean and reliable data before it enters the CRM, leading to better user adoption and enhanced business insights.  

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• Thursday, October 23
• 8:15 AM - 9:15 AM ET
• Suwannee 3 - Convention Center, Mezzanine

Abstract:

Before going live, ensuring your system can handle real-world usage is critical. In this session, we’ll walk through how to complete performance validation and testing in a Tier 4 environment, focusing on load, stress, and concurrent user testing aligned with your transaction volumes. Learn how to simulate user behavior using tools like RSAT and LoadRunner, and how to identify and test key business processes. This session is ideal for clients approaching go-live and looking to confidently check off performance validation from their GoLive checklist. 

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• Thursday, October 23
• 8:15 AM - 9:15 AM ET
• Lafayette 4 - Convention Center, Mezzanine

Abstract:

Preparing for a Dynamics 365 go-live can feel overwhelming—but with the right planning, it doesn’t have to be. This session will guide you through the essential elements of cutover planning to ensure a smooth and successful transition into your new system. 

We’ll cover best practices for building a detailed go-live checklist, coordinating cutover activities, and submitting production deployment requests. You’ll also learn how to manage system downtime, mitigate risks, and prepare for life after go-live with a strong support framework in place. 

Whether you're weeks away or just starting to think about deployment, this session will help you cut over with confidence. 

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