1.1 GENERAL INFORMATION

This Privacy Policy sets out how we, HSO United Kingdom made up of a core group of companies (HSO Enterprise Solutions Limited, HSO Customer Service Limited, HSO CRM Solutions Limited) process your Personal Data. We take the privacy of your Personal Data very seriously and all data captured will be used and held in accordance with the requirements of the Data Protection Act 2018, which brings the EU General Data Protection Regulation into UK law. If you have any questions about this policy, including any requests to exercise your legal rights, please contact us using the details below:

  • Email address: info-uk@hso.com
  • Postal address: 1st Floor, Enterprise Point, Altrincham Road, Sharston, Manchester M22 9AF
  • Phone: +44 (0) 20 3128 7767

1.2 PERSONAL INFORMATION THAT HSO PROCESSES

“Personal Data”, or “Personal Information”, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect Personal Data from you directly (e.g. when you submit information on our website). We also automatically collect a limited amount of data from you, whenever you visit our website to provide you with a better user experience. HSO may process the following types of Personal Information:

  • First and last name
  • Job title
  • Company name
  • E-mail address
  • Phone number
  • IP-address
  • Information about your behaviour on this website
  • Internet browser and device used

1.3 HOW WE USE YOUR PERSONAL DATA

We will only use your Personal Data when the law allows us to and for the purposes set out in this policy. The legal basis on which we rely are:

  • When you give your consent
  • When necessary for the performance of a contract we have entered into or are entering into with you
  • For our legitimate interests, provided that your interests and fundamental rights and freedoms do not override those interests.

1.4 PURPOSE OF PROCESSING YOUR PERSONAL DATA

We may process your Personal Information for one or more of the following purposes:

  • Event registration
  • Newsletter registration
  • To follow up on and complete enquiries submitted through our website
  • Segmentation, analytics and marketing profiling
  • Recruitment

1.4.1 MARKETING COMMUNICATIONS

We may use your Personal Data, such as your job title, to form a view on what we think you may want or need, or what may be of interest to you, to send you highly targeted, relevant marketing emails or to engage with you via telemarketing. You can ask us to stop sending you marketing messages by contacting us at any time.

1.5 AUTOMATED DECISION-MAKING

HSO does not use automated decision-making to make decisions about data subjects that can have a significant impact on individuals.

1.6 HOW LONG DOES HSO STORE PERSONAL INFORMATION

We will only retain your Personal Data for as long as necessary to fulfil the purposes for which we collected it. Due to the fact that the sales cycle of the services and/or products that HSO offers can take between 2 to 4 years to complete, historical data is very important to our business. For this reason, your information will be deactivated 5 years after your last interaction with us and will be fully deleted after the 6th year.

1.7 SHARING YOUR PERSONAL INFORMATION WITH THIRD PARTIES

We may on occasion share your Personal Data with carefully selected third-parties. HSO holds processing agreements with any third-party organisations that process your information to ensure the same level of security and confidentiality and compliance with GDPR legislation. HSO shall remain responsible for these processing operations.

1.8 COOKIES OR SIMILAR TECHNOLOGIES THAT HSO USES

HSO uses functional, analytical and tracking cookies. For more information on how HSO uses cookies, please refer to our Cookie Policy.

1.9 ACCESSING, MODIFYING, DELETING OR MOVING YOUR INFORMATION

You have the right to access, correct or request the deletion of your Personal Data. In addition, you have the right to withdraw your consent to the processing of your Personal Data by HSO and you have the right to data transferability. This means that you can submit a request to us to send the Personal Data that we have about you in a computer file to you or to another organisation you have mentioned. You can send a request for access, correction, deletion, or data transfer of your Personal Information or for the withdrawal of your consent or objection to the processing of your Personal Data to info-uk@hso.com.

1.10 HOW HSO SECURES YOUR PERSONAL INFORMATION

HSO takes the protection of your information very seriously and has taken appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification by using the latest technologies. If you feel that your data is not secure or there are indications of misuse, please contact us via info-uk@hso.com.

1.11 LAST MODIFICATION DATE

This Privacy Policy has been last updated on 02/08/2018.