Get started with Microsoft Dynamics AX

Microsoft Dynamics AX is a complete enterprise resource planning (ERP) solution that provides the comprehensive, core functionality you need to run your business efficiently, make smarter decisions and engage your customers on a global scale; including financials, human resources and operations management.

Dynamics AX is deployed by more than 10,000 customers worldwide and recognised by Gartner as the leading solution for the upper mid-market.

The latest version of Microsoft Dynamics AX is offered through Microsoft Dynamics 365 for Finance & Operations.  If you require AX Support, visit our dedicated customer service web page.

Microsoft Dynamics AX for your industry

Are you looking for an ERP solution that perfectly complements and addresses the unique requirements of your industry?

As a Microsoft Dynamics AX Partner, HSO has the specialist expertise to deliver industry-focused Microsoft Dynamics AX implementations across a broad range of verticals and industries. We provide industry templates with ready-made functionality, specific reports and integrations for numerous industries including:

  • Manufacturing
  • Retail
  • Distribution
  • Service


Discuss your ERP requirements with our experts

Thinking about ERP software?

Businesses face an increasing need to support an array of internal processes and functions as well as collaboration initiatives and processes with external providers. Gaining insight into where materials and products are located, into quality and customer satisfaction, and into financials and KPIs are common requirements across all businesses. Microsoft Dynamics AX helps you gain insight into all areas of your business.

What Microsoft Dynamics can bring you


In the world of manufacturing, a matrix of product variants, versions, changing specifications and time-to-market can put a lot of pressure on your business. Manufacturers also have to deal with global competition.

Where manufacturers of machinery and equipment traditionally focused on complete customer-specific development, modern industrial companies offer complete lifecycle support with a full-service approach. In addition to design, configuration and installation and repair services, more and more productions companies add preventive maintenance and rental service too.


Today’s consumers shop when and where it’s most convenient. Using new devices like tablet computers and smartphones, they extend “store hours” to 24/7. They share their experiences via Twitter, Facebook, and other social networking sites, extensively browse product websites, and check online customer reviews when deciding what to buy.

Brand loyalty now comes with a much greater expectation… the complete shopping experience. Microsoft Dynamics 365 for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence and more back office capabilities like procurement and financial support.


The wholesale distribution market is dynamic and challenging. Today’s wholesale organisations need to transform themselves from traditional trading companies into information and service-oriented distribution businesses.

Customers are demanding lower prices, shorter delivery times and tailored systems and services with accurate, real-time information. They want to collaborate and communicate efficiently with their partners in the value chain. But even as wholesalers and distributors work to meet these increasingly complex customer demands, they also face the challenges of rising transport costs and margin pressure in an increasingly international business world.


It is vital for project and service driven organisations to keep tight control over their costs. To achieve this, they need real-time insight into the progress of a project, its budget consumption and the resources it uses.

Microsoft Dynamics 365 integrates all relevant processes within the organisation, including finance, project control, purchasing, human resources and customer relationship management as well as billable hours and budget administration. All information is immediately available, enabling you to carry out the detailed analysis and adjustments that ensure business agility.

The Highlights of Microsoft Dynamics AX

Microsoft Dynamics AX makes it easy to operate across multiple locations and countries by standardising processes, providing visibility across the organisation, and helping to simplify compliance. It facilitates communication between internal and external processes, groups and individuals, enabling efficient ways of working and significant cost savings. Based on standard Microsoft technologies, Dynamics AX is an adaptable, scalable and easily integrated solution. Operated through the familiar Microsoft user interface, Dynamics AX can be fully integrated with other Microsoft applications including Microsoft Office and Dynamics CRM. Developed with the user in mind, Microsoft Dynamics AX is all about giving individuals the tools and information they need to fulfil their roles and responsibilities. Each employee gains immediate visibility of the tasks and issues most relevant to them.

Whitepaper: Rejuvenate your business - Make your move from Dynamics AX to Dynamics 365

Microsoft Dynamics AX or Dynamics 365

Are you unsure about which ERP solution is right for your business – Dynamics AX or Dynamics 365? Or are you considering a migration from Dynamics AX to Dynamics 365? We have extensive experience of both new implementations and migrations and would be happy to advise you on the benefits of each solution for your organisation.

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