Microsoft Dynamics 365 delivers the latest generation of intelligent end-to-end business applications in the cloud.

A comprehensive solution that seamlessly combines ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), Office 365, Microsoft Power BI and Azure Services. Dynamics 365 empowers your business to grow, evolve, and transform with insight and intelligence.

Digital Transformation at your own pace

Dynamics 365 was developed to offer you maximum flexibility and scalability in this age of digital transformation. It makes it easier than ever to define or redefine roles, scale up, and purchase and implement what you really need.

Eliminate large-scale and costly ERP & CRM project implementations

Microsoft Dynamics 365 makes large-scale, costly and lengthy ERP and CRM projects a thing of the past. You can start small, achieve results fast, and pay only for the applications that you actually need.

Microsoft Dynamics 365 seamlessly integrates into Office 365 and connects the structure workflow of business apps to unstructured collaboration and productivity tasks. The apps are cloud-based and accessible on mobile devices with offline capabilities, using innovations such as Cortana Intelligence, Microsoft PowerApps and Microsoft Flow.

Microsoft Dynamics 365 can be broken into several intelligent business applications that integrate seamlessly and connect with your existing systems to meet a variety of business needs:

Finance & Operations (ERP)

Controlling all your global financial and operational processes in one place means you can make fast, efficient and informed decisions. You will be able to better adapt to quickly changing environments, automate supply chains and scale with your organisation’s growth.

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Customer Engagement

This leading customer relationship management (CRM) business solution will enable you to streamline the way you communicate with your customers. It also offers a suite of powerful management tools enabling it to meet the unique requirements of every business.

Discover Dynamics CRM

Field Service

Improve your operational efficiency through IoT led technology; helping you to identify problems and risks before they become critical. Modernise your processes with automated technician schedules, real-time stock management and even augmented reality for engineers with Microsoft HoloLens.

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Customer Service

A consistent customer experience across all channels can be achieved by using built-in intelligence to understand when potential warning signs are arising. Dashboards allow you to see each customer’s journey and with the help of AI assistants, you can make well informed recommendations to your customer team.

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Sales

Understand the next best step for each customer relationship, optimise email engagement, understand buying signals from social media, improve your sales effectiveness and gain visibility and actionable insights through analytic dashboards.

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Marketing

Nurture more leads through multichannel campaigns, including LinkedIn. Gain a single view of the customer, shared between the business to better understand the buyer’s journey. Combine omnichannel campaigns into one dashboard to make smarter decisions.

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Project Service Automation

Monitor your projects and proactively anticipate under- and over- utilised resources. Project forecasting allows you to prioritise sales opportunities based on outcomes. Accurately measure your billable resources in real-time dashboards.

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Retail

Multichannel commerce can easily be achieved through consistent shopping experiences across stores, online, mobile and call centres. Manage reports, scheduling and sales through the store operations dashboards.

Discover Dynamics for Retail

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Become the leader of the pack with Microsoft Dynamics 365

There is no getting away from it, digital transformation is part of every industry. The question is, will you be left standing or will you be the one to leave your competition behind? Download our fact sheet to find out how Microsoft Dynamics 365 can accelerate your business transformation.

Download the Factsheet

In the world of manufacturing, a matrix of product variants, versions, changing specifications and time-to-market can put a lot of pressure on your business. Manufacturers also have to deal with global competition.

Where manufacturers of machinery and equipment traditionally focused on complete customer-specific development, modern industrial companies offer complete life cycle support with a full-service approach. In addition to design, configuration and installation and repair services, more and more productions companies add preventive maintenance and rental service too.

Today’s consumers shop when and where it’s most convenient. Using new devices like tablet computers and smartphones, they extend “store hours” to 24/7. They share their experiences via Twitter, Facebook, and other social networking sites, extensively browse product websites, and check online customer reviews when deciding what to buy.

Brand loyalty now comes with a much greater expectation… the complete shopping experience. Microsoft Dynamics 365 for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence and more back office capabilities like procurement and financial support.

The wholesale distribution market is dynamic and challenging. Today’s wholesale organisations need to transform themselves from traditional trading companies into information and service-oriented distribution businesses.

Customers are demanding lower prices, shorter delivery times and tailored systems and services with accurate, real-time information. they want to collaborate and communicate efficiently with their partners in the value chain. But even as wholesalers and distributors work to meet these increasingly complex customer demands, they also face the challenges of rising transport costs and margin pressure in an increasingly international business world.

It is vital for project and service driven organisations to keep tight control over their costs. To achieve this, they need real-time insight into the progress of a project, its budget consumption and the resources it uses.

Microsoft Dynamics 365 integrates all relevant processes within the organisation, including finance, project control, purchasing, human resources and customer relationship management as well as billable hours and budget administration. All information is immediately available, enabling you to carry out the detailed analysis and adjustments that ensure business agility.

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