Microsoft Dynamics 365 for Sales

CRM systems and sales staff are generally not the best of friends. Old-fashioned sales systems generate manual administrative work and require the documentation of sales activities. This is valuable time that your teams would rather spend converting sales leads.

How about a system that lets you record activities straight from your email application? Or a mobile app that gives you at-a-glance insights into your leads? Simply put, a CRM system that provides intelligence through reports you compile yourself.

Features such as social selling alerts give you relevant news about your prospect such as company takeovers, a new product launch, or the appointment of a new CEO. This is the kind of intelligence that allows you to make a difference.

Be relevant to your customers

Using the Microsoft Dynamics 365 for Sales app, which is part of Microsoft Dynamics 365, makes it easy for you to stay on top of your customer data because it provides a clear picture of information from various platforms. The cloud-based application helps boost turnover by using built-in intelligence and predefined business processes such as sales procedures with clear steps and tasks. With your sales team always working on the things they do best rather than on admin, you can expect considerable savings on your acquisition costs.

Integrated customer profile

With all customer data presented in one single clear summary, you and your employees always have access to up-to-date information, maximising your sales team’s efficiency. The Microsoft Dynamics 365 for Sales app empowers you to permanently exceed your customers’ expectations based on predictable data (machine learning & IoT), allowing you to build stronger customer relationships. Want to find out more about Microsoft’s Dynamics 365 for Sales app? Get in touch with one of our experts.

In the world of manufacturing, a matrix of product variants, versions, changing specifications and time-to-market can put a lot of pressure on your business. Manufacturers also have to deal with global competition.

Where manufacturers of machinery and equipment traditionally focused on complete customer-specific development, modern industrial companies offer complete life cycle support with a full-service approach. In addition to design, configuration and installation and repair services, more and more productions companies add preventive maintenance and rental service too.

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Today’s consumers shop when and where it’s most convenient. Using new devices like tablet computers and smartphones, they extend “store hours” to 24/7. They share their experiences via Twitter, Facebook, and other social networking sites, extensively browse product websites, and check online customer reviews when deciding what to buy.

Brand loyalty now comes with a much greater expectation… the complete shopping experience. Microsoft Dynamics 365 for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence and more back office capabilities like procurement and financial support.

The wholesale distribution market is dynamic and challenging. Today’s wholesale organisations need to transform themselves from traditional trading companies into information and service-oriented distribution businesses.

Customers are demanding lower prices, shorter delivery times and tailored systems and services with accurate, real-time information. they want to collaborate and communicate efficiently with their partners in the value chain. But even as wholesalers and distributors work to meet these increasingly complex customer demands, they also face the challenges of rising transport costs and margin pressure in an increasingly international business world.

It is vital for project and service driven organisations to keep tight control over their costs. To achieve this, they need real-time insight into the progress of a project, its budget consumption and the resources it uses.

Microsoft Dynamics 365 integrates all relevant processes within the organisation, including finance, project control, purchasing, human resources and customer relationship management as well as billable hours and budget administration. All information is immediately available, enabling you to carry out the detailed analysis and adjustments that ensure business agility.

Customers using Microsoft Dynamics successfully

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