A consistent customer experience across all channels 

The Microsoft Dynamics 365 for Customer Service app, allows you to provide your customer service staff with a platform that gives them anytime access to accurate and comprehensive customer information. All customer data including orders, complaints, queries, history, purchasing behaviour, etc., from various platforms, is displayed in one single system. This not only simplifies your employees’ jobs, it enables them to communicate with your customers in a more personal and consistent manner and to anticipate their needs.

• Retain customers across sales channels
• Provide fast and individual customer service
• Learn from every interaction and improve constantly
• Encourage innovation with an application that can be easily extended and connected to other apps and services

Be relevant and proactive

The cloud-based Customer Service solution will help you improve the customer experience by using built-in intelligence and predefined service processes across multiple channels (omnichannel). Interactive dashboards and data visualisations provide your employees with instant insight into customer behaviour, allowing them to proactively tap into trends and identify sales opportunities at an early stage.

 

The future of customer service

01

Communicate differently

Communicate with customers and deliver seamless experiences on your customers' terms, over any channel and on any device.

02

Fast, personal service

Make it easier for employees to meet customers' increasing expectations. Intelligent processes always guide employees to do the right thing.

03

Learn from every interaction

Learn from every interaction and continuously improve the quality of your customer service while reducing costs, using data and information.

04

Promotion of innovation

Share innovation with an application that can be easily customised, enhanced, and connected to other apps and services you already use.

For accurate customer information

By using the Microsoft Dynamics 365 for Customer Service app, part of Microsoft Dynamics 365, you ensure that service employees always have access to accurate and complete customer information. All information such as orders, complaints, questions, history, purchasing behaviour, etc. spread over different platforms is clearly presented.

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