A consistent customer experience across all channels 

The Microsoft Dynamics 365 for Customer Service app, allows you to provide your service staff with a platform that gives them anytime access to accurate and comprehensive customer information. All customer data including orders, complaints, queries, history, purchasing behaviour, etc., from various platforms, is displayed in one single system. This not only simplifies your employees’ jobs, it enables you to communicate with your customers in a more personal and consistent manner and to anticipate their needs. 

Be relevant and proactive 

The cloud-based Customer Service solution will help you improve the customer experience by using built-in intelligence and predefined service processes across multiple channels (omnichannel). Interactive dashboards and data visualisations provide your employees with instant insight into customer behaviour, allowing them to proactively tap into trends and identify sales opportunities at an early stage. 

Gartner positions Microsoft in the Leaders Quadrant in the 2017 Magic Quadrant for CRM Customer Engagement Center based on its completeness of vision and ability to execute.

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What Microsoft Dynamics can bring you

In the world of manufacturing, a matrix of product variants, versions, changing specifications and time-to-market can put a lot of pressure on your business. Manufacturers also have to deal with global competition.

Where manufacturers of machinery and equipment traditionally focused on complete customer-specific development, modern industrial companies offer complete lifecycle support with a full-service approach. In addition to design, configuration and installation and repair services, more and more productions companies add preventive maintenance and rental service too.

Today’s consumers shop when and where it’s most convenient. Using new devices like tablet computers and smartphones, they extend “store hours” to 24/7. They share their experiences via Twitter, Facebook, and other social networking sites, extensively browse product websites, and check online customer reviews when deciding what to buy.

Brand loyalty now comes with a much greater expectation… the complete shopping experience. Microsoft Dynamics 365 for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence and more back office capabilities like procurement and financial support.

The wholesale distribution market is dynamic and challenging. Today’s wholesale organisations need to transform themselves from traditional trading companies into information and service-oriented distribution businesses.

Customers are demanding lower prices, shorter delivery times and tailored systems and services with accurate, real-time information. They want to collaborate and communicate efficiently with their partners in the value chain. But even as wholesalers and distributors work to meet these increasingly complex customer demands, they also face the challenges of rising transport costs and margin pressure in an increasingly international business world.

It is vital for project and service driven organisations to keep tight control over their costs. To achieve this, they need real-time insight into the progress of a project, its budget consumption and the resources it uses.

Microsoft Dynamics 365 integrates all relevant processes within the organisation, including finance, project control, purchasing, human resources and customer relationship management as well as billable hours and budget administration. All information is immediately available, enabling you to carry out the detailed analysis and adjustments that ensure business agility.

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CRM in ERP or Specialised Customer Engagement Software?

How important are your customers to you? You want to attract new customers, and retain existing ones. If you want to be successful and ahead of your competitors, it's important that you manage your customer relationships efficiently and give your customers added value. It is imperative to have a good understanding of customer requirements so that you can respond quickly to their needs. Start using Microsoft Dynamics 365 for Customer Service today and make the difference. 

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