Microsoft Dynamics CRM - Customer Engagement
CRM in ERP vs Specialised CRM – The differences at a glanceDownload white paper
Be relevant at the right moment with Microsoft Dynamics CRM
Microsoft Dynamics CRM is a collection of software solutions that covers different management systems – such as sales, marketing and service, and allows them to work together seamlessly. It connects customer data, streamlines business processes, increases productivity and helps you to build excellent customer relationships and improve customer engagement. It’s vitally important that you know your customers inside out to be able to make the difference.
Microsoft Dynamics CRM software can help you to:
- Increase marketing ROI
- Drive sales results
- Improve service delivery
It is important to align your sales and marketing functions so they can work together to help you understand your customer’s needs and address those needs through the correct marketing channels. Connecting with your buyers at the right time. Determining what types of messages to send and when to send them. Dynamics 365 Marketing helps you to prioritise and nurture the right leads at the right time, ensuring a smooth hand-over from marketing to sales.
Dynamics 365 Sales in the Microsoft Dynamics Customer Engagement solution, will help you to predict future sales and budgets so you can plan accordingly. Your sales process will be streamlined from initial contact through to closing the deal and real-time information will be available to deal with enquiries and deliver solutions quickly and efficiently. Of course, Microsoft Dynamics CRM offers your staff full mobility options that work across browsers and devices.
By being relevant at the right moment, Dynamics Customer Engagement Sales, Marketing, and Service with Insights and Self-Service Portals can help you focus on the right priorities, win faster and harness the power of your entire organisation.
After you have carried out your research, you will have a clearer picture of what your customers will benefit from, as well as the solutions that you can provide to your staff to assist them with their roles and help them to provide a first class service to your suppliers and customers.