Deliver omni-channel excellence with Microsoft Dynamics 365 Commerce
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Deliver omni-channel excellence with Microsoft Dynamics Commerce
For retailers, delivering a seamless and engaging omni-channel shopping experience matters now more than ever. Empowered by technology and spoilt for choice when it comes to making purchase decisions, today’s consumers are in full control of how, where, and when they shop.
Omni-channel means recognising that different consumers will use different channels to make a purchase decision and that they will complete the purchase in different ways.
Successful retailers use the modern tools and insights at their disposal to close the gap between the smart online consumer and the offline retail store to capture their consumers in a way that works for them. However, bringing together historically isolated and disconnected shopping channels to deliver seamless and engaging shopping experiences is not an easy undertaking and scalable, compliant and secure systems are critical for success.
A comprehensive omni-channel solution built on proven Dynamics 365 retail capabilities
Microsoft Dynamics 365 Commerce provides retailers with a modern, flexible and cloud-based retail solution across web, physical stores, and call centre channels that helps them to be more agile, build lasting customer relationships and stand out in an ever-competitive marketplace.
An intelligent solution that creates rich, customer-centric experiences at all touchpoints and connected to backend operations, Microsoft Dynamics 365 Commerce provides seamless merchandising, inventory, order management, warehousing and financials, that are differentiated through integrated clienteling, AI-driven personalisation, fraud protection, and search. In addition, Dynamics 365 Commerce supports the market-leading capabilities of Microsoft Power Platform to deliver analytics, business workflow orchestration as well as easy ways to extend the solution.
Microsoft Dynamics 365 Commerce can help you deliver better business outcomes:
- Unify back-office, in-store and digital
- Personalise customer engagement
- Increase employee productivity
- Optimise operations to reduce costs and drive supply chain efficiencies