Major appliance manufacturer and distributor, RKW Limited, announces significant investment in Digital Transformation


Reduce development times from weeks & months to just hours

RKW Ltd, Europe’s leading distributor and manufacturer of small domestic appliances and housewares, has seen rapid growth since its founding in 1989 and is home to over 40 leading brands including Tower, Black & Decker, Breville, Hoover, Morphy Richards, Swan and Smeg. As part of its long-term growth plans, the company has committed to substantial investment into its software and hardware infrastructure.

In order to achieve these goals, the family business identified the need to embark on a Digital Transformation project and approached Microsoft Gold Partner HSO to facilitate this venture spanning across both of its business systems and processes.

“The business software transformation project is one of the most exciting investments we’ve ever put into our business.” 

Rob Sutton, Managing Director & co-founder of RKW Ltd

Before the full business transformation project, RKW were already utilising apps from the Microsoft suite including Power Platform and Microsoft Teams, but they wanted to grow a solid business foundation that would allow them to use the rest of the Microsoft Platform to their advantage. RKW selected Microsoft Dynamics 365 to help them reduce development times from weeks and months to just hours, so they can take advantage of these time efficiencies to further bolster their fast-paced product development roadmap.

“The new Microsoft Dynamics 365 platform, implemented by HSO, will elevate our company to another level and help us to keep up with the ambitious plans we have for the future.”

Rob Sutton Managing Director & co-founder of RKW Ltd

Tony Westwater, Group IT Director said, “It’s important that the core ERP business system stays that way, and is as close to the standard product as possible. However, we still want the flexibility around the edge, and the Microsoft Dynamics 365 application gives us just that, with Power Apps, Power Automate and Power BI, giving us the capability to build new applications in super quick time.” He continued, “Having real-time, accurate data is a top priority for us and needs to be at the heart of the business so that we can make decisions fast and thrive.”

“RKW selected HSO because they displayed an in-depth understanding and engaged with the business well. We were extremely impressed with the people we have worked with from the start” said Tony.

“We undertook an Enterprise Architecture exercise in the first instance with HSO, which was considerably eye-opening. It highlighted the processes currently in operation, and uncovered new ways of working, where we should consider making changes, and highlighted improvements plus the results that could be obtained. A fantastic way to start.”

“HSO really understood and challenged the “norm” for our business. By pushing ourselves, and with help from HSO experts, we can now see a roadmap to build the business for the next 10-20+ years using Microsoft Dynamics 365”.

Podcast

Dynamics Matters Podcast: Ep 76: How to get your customers to buy more

With special guest Tony Westwater, Group I.T. Director, RKW

✔ Make it convenient for your customers to buy from you, and you won’t lose them to Amazon

✔ How to improve the interaction between you and your suppliers and partners

✔ How to keep the customer experience at the forefront

LISTEN TO THE PODCAST

“The workforce at RKW is now exceptionally excited about the new way of working,” said Tony. He continued, “Change can be very intimidating, and we know the importance of involving every single member of staff in the project. Every member of our workforce will play a vital part in the business development and transformation. This is not an I.T. project, it’s a business project.”

RKW has a large number of long-serving employees and RKW is committed to ensuring every member of the workforce is on board with the changes to come. The workforce is excited about the project and the bright future of the company.

“It’s important that the core ERP business system stays that way, and is as close to the standard product as possible. However, we still want the flexibility around the edge, and the Microsoft Dynamics 365 application gives us just that, with Power Apps, Power Automate and Power BI, giving us the capability to build new applications in super quick time.”

Tony Westwater Group IT Director, RKW Ltd

Do you wish to keep learning?

Dive into our customer cases

Learn more about retail

Blog

3 key steps for retailers to create a single source of truth

Learn more
Blog

Industry and Economic Trends Impacting Retail Operations

Learn more
Whitepaper

Top 3 digital must-haves for retail CFOs in a disruptive era

Learn more
Whitepaper

Opportunities for the Empowered Retailer

Learn more
Video

Demo: Case Management Accelerator for Non-Profit Organizations

HSO’s Case Management Accelerator for Non-Profit Organizations is powered by the Microsoft Cloud and built with the Microsoft Power Platform

Learn more
Video

Demo Series: Fundraising & Engagement - Reporting

Demonstrate to donors where their dollars are going while encouraging future giving

Learn more
Video

Demo Series: Fundraising & Engagement - Donation Management

Track donation data and gain visibility into individual giving to improve efficiencies and increase impact

Learn more
Video

Demo Series: Fundraising & Engagement - Event Management

Take control of event-related data for better planning and results

Learn more
Video

Demo Series: Fundraising & Engagement - Constituent Management

Understand and engage with those who support you while advancing your mission

Learn more

Contact us

By using this form you agree to the storage and processing of the data you provide, as indicated in our privacy policy. You can unsubscribe from sent messages at any time. Please review our privacy policy for more information on how to unsubscribe, our privacy practices and how we are committed to protecting and respecting your privacy.