More on Contact Center as a Service
Invia Travel Germany is elevating its customer service to a new level with HSO and Microsoft’s Contact Center as a Service solution.
Invia Travel is part of the Invia Group, a leading online travel company in Europe. The company operates well-known online travel portals and serves a broad customer base.
Our customer service experts had the opportunity to support Invia Travel Germany in modernizing its customer service using Microsoft technology.
HSO implemented Microsoft’s Contact Center as a Service solution, which offers Invia Travel Germany numerous benefits:
- Seamless customer interactions through the implementation of an AI-powered omnichannel system
- Improved staffing efficiency via automated workflows and intelligent, unified routing
- Enhanced response times and customer satisfaction through real-time analytics
- Reduced operational costs thanks to a scalable, cloud-based infrastructure
Introduction of an Omnichannel Support System
The result is the successful implementation of an omnichannel support system that not only integrates seamlessly with existing booking platforms and customer interaction tools but also delivers a consistent and efficient customer experience across all channels.
With this modernization, Invia Travel Germany is well-positioned for the future—ready to meet high customer demand while maintaining service quality and efficiency.
Congratulations to Invia Travel Germany GmbH on the successful go-live! We extend our sincere thanks to everyone who contributed to the success of this forward-thinking customer service project and look forward to continued collaboration!
Have questions?
Get in touch with us—our customer service experts are happy to help.