Read more
Customer cases in Retail & Distribution
Manufacturing
The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
Financial Services
How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
Professional Services
People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
Retail & Distribution
We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
Public Sector
HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
Non-Profit
We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
What we do
HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
Business Applications
Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
Cloud Services
HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
Data & AI
We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
Our Solutions
HSO develops industry-specific solutions that leverage the latest cloud and AI technologies from Microsoft, accelerating our customers' digital transformation.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Standard migration assessment supports Caldic in transition to Dynamics 365
Need for impact analysis for worldwide roll-out of Dynamics 365
To the cloud… or not? Many companies like Caldic struggle with this dilemma. Cloud technology has undeniable advantages, such as scalability, flexibility and applications that are always up to date. But there are also drawbacks, such as less freedom to modify the software. Moreover, what are the risks of a migration, for example for your data?
Caldic offers full-service solutions for food, pharmaceutical, cosmetics and industrial markets worldwide. The company has been working with HSO for quite some time now. For example, HSO supported Caldic in the implementation of AX2012 and its international rollout to Caldic organisations in more than 25 countries in EMEA, APAC and USA/Canada. The company is seeing increasing opportunities for IT as a business enabler, but this is placing new demands on the application landscape. A migration to Microsoft Dynamics 365 was already on the cards. And in order to gain good insights in advance of the implications, opportunities and possible risks of switching to the cloud, HSO carried out the standard migration assessment for Caldic.
Ton Arrachart, CIO and Pieter Mourik, ERP manager at Caldic discuss Caldic’s IT strategy, the results of the assessment and the cooperation with HSO. Let’s go!
Caldic: strong history and solid growth strategy
“Caldic is a company with a strong history,” says Ton, “which has been around for more than 50 years. Since 2017, Goldman Sachs has been a shareholder and the company has been more committed to growth than ever, in breadth and depth, particularly through acquisitions. Caldic wants to continue to develop into a full-service solution provider, adding more value for our customers through new services and technology.”
“Caldic is not an IT company,” says Ton, “but IT is getting a more prominent role in the business. We see IT more and more as a business enabler, facilitating our services. We also see plenty of opportunities to use technology to develop new business models, together with our supply chain partners.
As far as our IT organisation is concerned, ‘one-size-fits-all’ is our starting point. So AX is the same for everyone, worldwide. With the standard we try to meet everyone’s wishes as best we can. Our group IT centre, here in Rotterdam, directs and assists the local teams. HSO supports us in this by managing the rollouts to all our regions and countries based on the standard template we have defined together. One very good aspect of this is that people from HSO can help on the spot.
As a rule, we do a lot ourselves because we find it important to have knowledge in house and to understand how the system works, so that we can make full use of the possibilities. But our suppliers, such as HSO, play an important role in this, because we can hitch a ride on their knowledge, as it were. In the case of HSO, their experience with international rollouts is very relevant for us. Moreover, if we expand our application landscape to include portals, for example, and continue with chain integration, it is important that our supplier has knowledge of this and understands where we want to go.”
“The cloud has undeniable advantages,” says Ton. “For example, hitching a ride on the Microsoft ‘one-size-fits-all’ philosophy. Cloud technology is scalable and flexible. But at the same time you are dependent on your supplier when it comes to aspects such as pricing and the possibility of possible adjustments. For this reason, we want to examine the pros and cons carefully before we actually move our data and applications to the cloud.”
“We were keen to switch to Microsoft Dynamics 365,” says Pieter, “but we wanted to have a good advance understanding of its impact on our IT landscape and organisation. Together with HSO, we therefore carried out the standard migration assessment. The assessment looked as aspects such as the functional and technical implications of the migration, a possible migration approach and the possible business benefits of Dynamics 365. We now know that the management of our AX servers is becoming increasingly complex. In that respect, the cloud would certainly offer advantages. And the scalability would come in handy if we experience rapid growth. One of the results was that we want to stay closer to the standard functionality.
The assessment certainly helped us further. We gained a number of new insights into, for example, the consequences of a cloud migration from a technical point of view, but also into the possibilities of the Power Platform. These insights enabled us to make a good comparison of cloud vs. on-premise.”
"We needed a good advance understanding of the impact of a cloud migration"
"The assessment certainly helped us in gaining insights into, for example, the consequences of a cloud migration from a technical point of view, but also into the possibilities of the Power Platform. These insights enabled us to make a good comparison of cloud vs. on-premise."
- Pieter Mourik, Manager ERP at Caldic
Implementation of Microsoft Dynamics 365 started at Caldic
“Meanwhile,” says Pieter, “the rollout of Microsoft Dynamics 365 has already started. Initially with the technical migration and the transfer of the data. We expect to go live with the first business units in the summer of 2021.
“Adoption is a point of attention for us,” Ton explains. “After all, it is only after acceptance that we can actually extract value from the systems. Organising sufficient internal support will be important at that time. For this we will be relying on Pieter’s team and on HSO, especially when it comes to 24/7, global managed services.”
“We see a lot of opportunities for applications of the Power Platform and for example Power Automate, but we are really still at the beginning here,” says Pieter. “We also want to supervise the use of these to prevent the proliferation of all kinds of apps. I myself would like to develop a proof of concept for the process of releasing orders. In our system, orders are regularly blocked automatically due to all kinds of rules, such as rules on hazardous substances, credit information and so on. Managers who need to check and release these orders now have to do so entirely in AX. With a Power App we would be able to set this up much easier and faster, so that they would also, for example, be able to release orders while in the field, using their smartphones.”
"It is a great advantage that HSO can operate internationally and organise support worldwide."
HSO reliable partner of Caldic
“Although Caldic operates worldwide, we are essentially a Dutch company,” says Ton. “That fits well with HSO. We operate in the same waters and are in the same phase of growth. This means we are able to add value to each other. For us it is a great advantage that HSO can operate internationally and organise support worldwide. Both in the global rollouts of our Dynamics 365 template and afterwards with support for users.”
“The cooperation with HSO is generally going very well,” says Pieter. “As I mentioned, we like to do a lot ourselves, but HSO is ready to help where needed. We will also certainly be relying on the teams of HSO for the international rollout of Dynamics 365.”
“Moreover, HSO has sufficient knowledge and know-how in many disciplines, not only ERP but also CRM and business analytics, for example,” explains Ton. “And precisely because all technology and applications are increasingly being integrated, we need a partner who has all this knowledge in-house. A partner who understands our strategy, understands what is needed, and at the same time is able to provide the right support hands-on, worldwide.”
Read more
Customer cases in Retail & Distribution
We, and third parties, use cookies on our website. We use cookies to keep statistics, to save your preferences, but also for marketing purposes (for example, tailoring advertisements). By clicking on 'Settings' you can read more about our cookies and adjust your preferences. By clicking 'Accept all', you agree to the use of all cookies as described in our privacy and cookie policy.
Purpose
This cookie is used to store your preferences regarding cookies. The history is stored in your local storage.
Cookies
Location of Processing
European Union
Technologies Used
Cookies
Expiration date
1 year
Why required?
Required web technologies and cookies make our website technically accessible to and usable for you. This applies to essential base functionalities such as navigation on the website, correct display in your internet browser or requesting your consent. Without these web technologies and cookies our website does not work.
Purpose
These cookies are stored to keep you logged into the website.
Cookies
Location of Processing
European Union
Technologies Used
Cookies
Expiration date
1 year
Why required?
Required web technologies and cookies make our website technically accessible to and usable for you. This applies to essential base functionalities such as navigation on the website, correct display in your internet browser or requesting your consent. Without these web technologies and cookies our website does not work.
Purpose
This cookie is used to submit forms to us in a safe way.
Cookies
Location of Processing
European Union
Technologies Used
Cookies
Expiration date
1 year
Why required?
Required web technologies and cookies make our website technically accessible to and usable for you. This applies to essential base functionalities such as navigation on the website, correct display in your internet browser or requesting your consent. Without these web technologies and cookies our website does not work.
Purpose
This service provided by Google is used to load specific tags (or trackers) based on your preferences and location.
Why required?
This web technology enables us to insert tags based on your preferences. It is required but adheres to your settings and will not load any tags if you do not consent to them.
Purpose
This cookie is used to store your preferences regarding language.
Cookies
Why required?
We use your browser language to determine which language to show on our website. When you change the default language, this cookie makes sure your language preference is persistent.
Purpose
This service provided by uMarketingSuite is used to track anonymized analytics on the HSO.com application. We find it very important that your privacy is protected. Therefore, we collect and store this data anonymously on our own servers. This cookie helps us collect data from HSO.com so that we can improve the website. Examples of this are: it allows us to track engagement by page, measuring various events like scroll-depth, time on page and clicks.
Cookie
Purpose
With your consent, this website will load Google Analytics to track behavior across the site.
Cookies
Purpose
With your consent, this website will load the Google Advertising tag which enables HSO to report user activity from HSO.com to Google. This enables HSO to track conversions and create remarketing lists based on user activity on HSO.com.
Possible cookies
Please refer to the below page for an updated view of all possible cookies that the Google Ads tag may set.
Cookie information for Google's ad products (safety.google)
Technologies Used
Cookies
Purpose
With your consent, we use IPGeoLocation to retrieve a country code based on your IP address. We use this service to be able to trigger the right web technologies for the right people.
Purpose
With your consent, we use Leadfeeder to identify companies by their IP-addresses. Leadfeeder automatically filters out all users visiting from residential IP addresses and ISPs. All visit data is aggregated on the company level.
Cookies
Purpose
With your consent, this website will load the LinkedIn Insights tag which enables us to see analytical data on website performance, allows us to build audiences, and use retargeting as an advertising technique. Learn more about LinkedIn cookies here.
Cookies
Purpose
With your consent, this website will load the Microsoft Advertising Universal Event Tracking tag which enables HSO to report user activity from HSO.com to Microsoft Advertising. HSO can then create conversion goals to specify which subset of user actions on the website qualify to be counted as conversions. Similarly, HSO can create remarketing lists based on user activity on HSO.com and Microsoft Advertising matches the list definitions with UET logged user activity to put users into those lists.
Cookies
Technologies Used
Cookies
Purpose
With your consent, this website will load the Microsoft Dynamics 365 Marketing tag which enables HSO to score leads based on your level of interaction with the website. The cookie contains no personal information, but does uniquely identify a specific browser on a specific machine. Learn more about Microsoft Dynamics 365 Marketing cookies here.
Cookies
Technologies Used
Cookies
Purpose
With your consent, we use Spotler to measures more extensive recurring website visits based on IP address and draw up a profile of a visitor.
Cookies
Purpose
With your consent, this website will show videos embedded from Vimeo.
Technologies Used
Cookies
Purpose
With your consent, this website will show videos embedded from Youtube.
Cookies
Technologies Used
Cookies
Purpose
With your consent, this website will load the Meta-pixel tag which enables us to see analytical data on website performance, allows us to build audiences, and use retargeting as an advertising technique through platforms owned by Meta, like Facebook and Instagram. Learn more about Facebook cookies here. You can adjust how ads work for you on Facebook here.
Cookies
Purpose
With your consent, we use LeadInfo to identify companies by their IP-addresses. LeadInfo automatically filters out all users visiting from residential IP addresses and ISPs. These cookies are not shared with third parties under any circumstances.
Cookies
Purpose
With your consent, we use TechTarget to identify companies by their IP address(es).
Cookies
Purpose
With your consent, we use this service provided by uMarketingSuite to run A/B tests across the HSO.com application. A/B testing (also called split testing) is comparing two versions of a web page to learn how we can improve your experience.
Purpose
With your consent, we use this service provided by uMarketingSuite to personalize pages and content across the HSO.com application. Personalization helps us to tailor the website to your specific needs, aiming to improve your experience on HSO.com.